Premature baby at Queen’s Hospital

I had a baby prematurely at Queens hospital in romford. During labour, most of the staff were nice, minus one who was rude. I was seen very quicky and assessed and was let into a private room where they tried to stop my labour while i could have steroids to help develop my babies lungs. The midwife there at the time was great, however my mother said (i didnt really remember much myself) she almost dropped my placenta on the floor :S. I was treated pretty well, however i did notice as i came in that triage was full of women, in labour on the floor, the place seemed really disorganised. Also when i asked for toast i was given bread :S

Also at another interval i had to come back for my post natal check, previously i was discharged, although my little boy was still in hospital at the time. They put me in a room with lots of mothers with their new borns, kept me waiting for ages and with a dvd showing child birth and how important it was to bond with your newborn. Not something which was very nice to watch when you had to be seperated from your baby. I had to stay for my check, but i didnt go back for my 2nd. I think staff should consider the feelings of patients like myself more.

The majority of the staff in the NICU were very nice, minus a few. The first rude staff member i encountered was when i saw my son for the first time. We were discussing milk expression, i wanted to know how long you could keep it for and it was a lot to take in on the first day of being a mum to a premie, so i asked i doctor for further advice and he was happy to oblige, although the nurse wasnt happy and said to the doctor “i already told her what she was meant to do” and i can honestly say i left that place feeling rubbish. However that incident was topped by an incident where a member of staff was extremely rude to me, accusing me of not changing my child nappy and “paying more attention to his mouth care” which led to me bursting into tears and my mother and her having a heated row in the NICU. Also there was another nurse there would not take my son out of his incubator so i could feed him. She came over held him up in the incubator put the bottle in and when he was done she layed him back down a shut the door. There were also occasions when i came in to see my son and he had no clothes on, even though his drawer was full of clothes. There was also occasions when nappies were being taken from his drawer and my partner and i resorted to having to count them all.All the other nurses there however, were lovely and they couldnt do enough, however i believe some members of staff I met let the caring nurses down.

Since, my boy has being doing really well. He was transferred to King George, Goodmayes, which i preferred. In my opinion it was a more relaxed atmosphere. At the time there, i kept getting lots of colds, but the nurses told me not to worry, to ring in for his progress and hope i felt better soon.

My experience at Queens was mixed, my opinion however was that the kind staff out weighed the bad ones. I felt they let the others down. From my experience I also think there needs to be major improvements regarding triage, as I found it quite disorganised.


Shocked at treatment of elderly patient in East Surrey A&E

I accompanied a sick friend of mine to hospital tonight. She was admitted into East Surrey A & E ward.

Whilst waiting there, I was horrified to observe what I can only call uncaring behaviour from a staff member. There was an elderly lady in a bed who called for the nurse a few times, when the nurse went over the lady was sitting upright in the trolley bed.

The nurse pushed her back down and told her to lie down. The lady didn’t want to lie flat down and told the nurse she needed the toilet. She asked for a stick so she could go there herself. The nurse walked away and said she would help her in a minute. The nurse then proceeded to walk to the photocopier and photocopied about 25 pages of something. I observed the lady patient in some discomfort.

The nurse then turned and walked away (this was around 10 mins since the lady asked to go to the toilet) and I was so horrified that I took the lady to the toilet myself. She had started to soil herself and I had to help her clean up.

It was quite obvious to the other nursing staff what I was doing, as it took a few minutes to help the lady there, yet not once did any nurse help. When the lady had been and we had cleaned up, a nurse who had just come on duty came to the toilet, as she recognised the patient’s voice and didn’t recognise my voice as a nurse. Whilst this elderly lady was confused, she was by no means unaware of the humiliating situation she was in.

I am not only disgusted by the behaviour of the nurse whom she asked in the first place, but it also shows how they have placed an elderly person in a vulnerable position. If I had been a thief, gerontophile or murderer, no one would have noticed or cared.

There was a poster in the ward saying “We’re never too busy to care” – what an absolute joke.


Visit to Orthotics dept

My daughter was attending the Orthotics department a third visit to obtain shoes, my daughter is a vulnerable adult with learning disabilties. On this visit as usual the staff were very friendly and helpful, the Orhotist was very friendly and respectful, we were attended to in good time and left the hospital with good information received and looking forward to next visit.

Eileen Todd

A and E is awful.

Patient is elderly person who fell and complained of pain in both elbows, only one was x-rayed – she was told the other one was ‘probably ok’ as the pain was not as bad as the x-rayed arm. Patient returned three days later as pain continuing with swelling, finally had other arm x-rayed and it was broken also. This patient is a vulnerable person at risk of falls who not referred on to other services or offered care despite having both arms in slings and unable to wash, dress or eat.

Absolutely disgusting ‘couldn’t care less’ attitude of staff. Do the receptionists even want to work there? Needless to say the after’care’ is a joke.

I myself went a couple of years ago with torn ligaments in my ankle, was given crutches but not shown how to use them, I promptly had an accident with them, lost my balance and broke my toe so had to return.

I really, really wish this wasn’t my local A & E department, as I wouldn’t trust the medical staff there with my life, or the lives of anyone I care about.


sensitive care for autistic person

I brought my autistic 19 year old son to the X-Ray Department for an ultrasound today.

He was adamant that he wanted a male sonographer so we asked the receptionist when we arrived.

They apologised that there are not any male sonographers at this clinic.

However, they immediately offered to find a male chaperone and said they would alert the sonographer to my son’s concerns.

He was escorted by a male chaperone to the screening room within 5 minutes of arriving.

Having said on the way to the hospital that he would not go through with the procedure if it was done by a woman, the reassurance and presence of a man in the room, coupled with the sensitivity of all staff to his need for modesty and discretion, enabled the procedure to be completed succesfully.

Thank you for this very prompt and sensitive care of a vulnerable and anxious young man.


Vulnerable adult training.

My frail 87yr old mother had an accident on her mobility scooter two days ago, she became trapped beneath it, an ambulance was called by a neighbour at 4pm. She was taken to A&E Basildon Hospital, dazed by the whole incident she was unable to remember any contact numbers, although an address was given for my brothers family (in Lee Chapel South) an approximately 5 minute drive from the Hospital. No one apparently attempted to contact them, nor any of our extensive family, though this would not be difficult as we have an uncommon surname.

So she sat in A&E for five hours on her own, one cup of tea offered though no food. One point in the department favour is that they had wanted to admit her as she had sustained a fractured Rt Humerus (upper arm) Arm now in a collar and cuff, she apparently persuaded staff that she had someone at home, which she didn’t, transport via ambulance was arranged she was taken home at 9.30 pm an empty house. The first anyone knew about the event was the following morning.

1. Why did no one attempt to contact a family member, to verify home arrangements and to advocate on her behalf?

2. She had one drink offered in a five hour period and no food? she went from lunchtime to the following morning without eating.

3. In my opinion using an ambulance to take her home was a waste of NHS resources, when she has more than a dozen family members nearby who could have transported her home.

4. Do you have Vulnerable Adult training within the A&E, if not why not?


East Surrey Hospital – care of the elderly

A elderly, confused and vulnerable relative was taken to East Surrey A&E recently, suffering from chest pains.

She was left in a corridor for about 5 hours before she was seen. During the time that she was waiting she was bitterly cold. No one enquired if she was ok, offered her a blanket or even so much as a drink of water.

Her granddaughter went to the hospital to see if she was ok, and ended up getting drinks for the other elderly people waiting to be attended to. Her granddaughter’s observation was that none of the staff she saw in A&E could have given a tinker’s cuss about the elderly patients.

Is it really too much to expect A&E staff to show a bit of basic kindness and compassion to people who are frail, frightened, confused and in pain?


My experience of the NHS during my treatment for Cancer

Not sure how to start but lets see what happens!

In April 2011 I underwent surgery for “a large malignant growth” on the left side of my neck, the technical term is a type 2 neck dissection. The date was memorable as it was also the date of the royal wedding between Wills and Kate Middleton. Quite which was the most momentous depends if you know me or not!

How I got to the operating table began a few months earlier when I noticed a swelling to my lymph gland which I put down to a cold or virus, this cleared after a while but came back a while later and this time did not go away, again I put it down to various stresses and strains due to the poor health of my parents which meant a great deal of traveling leaving me very tired and drained, the culmination of which took a turn for the worse when my Father passed away on the 7th sept 2010. Being the only son the organization of the funeral arrangements were my responsibility as Mum was not capable of such tasks.

With my neck problem not going away, I went back to the doctors for a third biopsy which this time showed cancerous cells in a lymph gland/node. From that time on I went into the Hospital system having various consultations, scans and discussions about what was going to happen and what might happen, all of which you can imagine as very daunting with my emotions running wild.

Following the operation from which I emerged looking like “Frankenstein” with my neck held to together with staples and half my neck missing.

The next stage after a short break for me to recover from the surgery was the chemo and radiotherapy treatment which was pretty intense for six weeks every day except weekends. I was warned what to expect from this treatment which gave me the belief that however bad I felt and things got, this was all what was supposed to be happening.

The support from the NHS staff, consultants, doctors, nurses, cancer support was amazing and I can’t thank them enough for their help. Mr Brightwell was my consultant, whose hands my future relied on and who did the most amazing job and whatever the future brings he gave me a second chance.

There were several goals I set to keep me going throughout this time from getting back on the golf course, to enjoying life with a different perspective and outlook.

I have been praised for my positive attitude in all this, but I am not sure about that. It was a question of survival with one route to take, that being to fight and get on with it! I couldn’t let my unbelievable girlfriend, family and friends down whose support dragged me on, let alone Mr. Brightwell and the team of dedicated professionals at Wonford.

The NHS is often criticized and much maligned but my experience has been nothing but positive in times when I was at my most vulnerable.

Through this all Mid Devon District council have stood by me every inch of the way, and have continued to support me on my return to work, understanding that sometimes I need rest and also that I constantly am required to go for check ups on a regular basis.


Lack of dignity during sigmoidoscopy

I was referred for sigmoidoscopy by my GP following an episode of overt rectal bleeding.

My issue is that the procedure had barely got underway when another medical professional entered the room and engaged the consultant in a conversation concerning another patient. I felt this was inappropriate on so many levels:

a) although the patient being discussed was not named, I still feel this is a breach of confidentiality (incidentally, I am aware that this patient was due to have heart surgery in the following two weeks!)

b) I was not confident that the Consultant was paying full attention to the procedure they were carrying out

c) as they were otherwise engaged in conversation they were unable to talk me through the procedure and explain what I was viewing on screen.

Most importantly I did not feel that my dignity and privacy was respected. I was anxious and embarassed about the procedure which rendered me quite vulnerable and feeling unable to challenge what was happening. I felt very upset but unable to express this to anyone and so pretended all was fine.

Practitioners need to remember that what may seem to them a mundane and routine procedure, this is not so for the majority of people and this needs to be borne in mind when dealing with patients.


Unsatisfied with my care Rotherham District General Hospital

Arrived home from 4 weeks in India where I suffered the last 2 weeks with High temperature, violent shivers and heavy sweating and convulsive diarrhoea. Another episode the following day required an emergency doctor who sent me down to Rotherham District General suspecting malaria where I was admitted.

After a brief period on one ward where I was seen by 3 or 4 doctors, all with differing views, I was transferred up to another ward. I was told it was important to send off stool samples to test for salmonella and did supply a sample and was told the results would be back a couple of days later. When I asked the doctor who came to see me around this time about the results I was told the sample had gone astray so there were no results to be seen. So the doctor who spent less than a minute with me, who I thought knew I was still suffering chronic diarrhoea, stomach pains and rear end bleeding said I was fit to go home. The truth was that I was glad to get out of there, came home nearly as bad as I was when I was admitted. I feel I received no treatment and now need to see my GP hoping for better service.

During my short stay on this second ward I asked for a shower and was directed to a shower room, unfortunately I had to point out to a nurse that there was what appeared to be excrement on the shower floor. In the early hours of the morning I was awakened by a strange old lady entering my cubicle and sitting down on my bed, she was obviously confused and didn’t know where she was, she nearly gave me a heart attack, but where were the staff who are supposed to be caring for the vulnerable patients?

I heard a foreign doctor who had come to attend to the patient in the next cubicle to me asking a nurse for some device the nurse didn’t recognise the name of, so the nurse had to take the doctor to a set of drawers and went through them all until the doctor recognised what they wanted and the nurse then told the doctor that we call this a canular, very worrying situation if a doctor can’t communicate even the simplest of things to staff.

I’m disgusted that the hospital doesn’t seem to have any quality systems in place and what I saw was, in my opinion, a situation of unorganised mayhem. I witnessed on more than one occasion a patient’s alarm going unanswered for up to 45 minutes. I also heard violent verbal abuse of staff from at least 2 patients who I thought should really have been on a psychiatric ward. The staff were as good as they could have been under the circumstances.

It comes as no surprise to me that there have been outbreaks of norovirus at the hospital because the parts of the hospital I saw were simply filthy. In my opinion, this is because the cleaners simply don’t get the time to do the job right.

Statements from managers like the term “we are trying to improve” and “we have to learn from our mistakes” don’t wash with me. The hospital I saw seemed chaotic, and in my case I felt there was no continuity of proper diagnosis or treatment and I suspect the sole aim of the doctor I saw was to look important and clear beds. They wrote a letter to my doctor and I didn’t recognise the person they were relating to was me. I felt that they got the report to my doctor seriously wrong.

Why wasn’t my rear end examined? Why wasn’t I kept in until results from a second stool sample were forthcoming? Why didn’t I receive any treatment for the chronic diarrhoea? Why wasn’t I treated with gastro intestinal antibiotics? I was told there was an infection so why wasn’t it treated? Why was I admitted in the first place if I was fit to go home in the same condition?