Treatment delivered with care at a time of great stress

We were on holiday when my mum took ill and we had to call 999.

We cannot thank enough the people who delivered care to our mum so quickly, from the staff in A/E to Ward D56 and then onto City Hospital. Diagnosis was so quick and treatment delivered with such care and compassion at a time of great stress for us as a family.

We are eternally grateful.

j04

A&E Learning Disability

I was supporting a young person who has is on the Autistic Spectrum to attend A&E following a head injury.

The A&E consultant was fantastic and went above and beyond to make his experience as positive as possible in what was a very scary time for him.

Not only did she work with the staff supporting him to ensure that she had all of the facts she engaged him in the process and ensured that she spoke to him as she would any other patient. She was able to pick up on communication styles used by his support staff and implement them effectively through out the time that she spoke to him.

At the end of his treatment a ‘Doctor’s note’ to say how brilliant he had been was a really nice touch and meant a lot to him. Where he had previously been very scared of hospitals and Doctors in particular he is now more comfortable if he needs to access these services.

Also the people that did the CT scan were brilliant playing ‘statues’ so that he was able to understand how still he needed to be.

This was a vast improvement on previous experiences. However I would like to suggest that at least some key staff are aware of MAKATON signs for commonly used words like ‘Doctor’, ‘Nurse’, ‘pain’, ‘safe’, ‘help’…these are very simple and can be shown in picture form. This would vastly enhance the inclusion of people who have learning disabilities in their care and make it easier to anticipate what is happening to them.

Lorien

Chemotherapy- Day Unit YPU

The final treatment of my chemotherapy I waited for 5 1/2 hours before being told that although my drugs had been ready, they weren’t brought up and had expired. They then informed me that I would not be able to have chemotherapy on that day. The pharmacy had not sent them up. They told me I would have to have it the next day but I was planning on returning home to see my mum and friends as I only transferred to Birmingham as I am a student.

I was very upset and the nurses were extremely understanding and helpful making sure that the pharmacy stayed open so my drugs could be made. I arrived at the hospital at 11am and left 11. 30pm. At my previous hospital in Kent I was in and out in 2 1/2 hours without fail. I would like to note that at every hospital I have attended it seems to me that the pharmacy are severely understaffed unable to cope with the high volume of patient demand.

oktrln123

My miscarriage experience at Queen’s Hospital, Romford

I started to bleed at over 12 weeks pregnant. I had had fertility treatment (privately). I went to Queens who made me wait in an abandoned office room for over 5 hours before I was seen. The Doctor said all was fine after a very brief examination. I was not allowed a scan even though I asked for one many many times. I had to call King George in Seven Kings to try and get a scan (the two hospitals are aparently linked) and was told I could have one in March. Over a month later. I was allowed to come that afternoon to sit and wait for a scan – but only after begging and crying on the phone. I was sent back to Queens after being told unceremoniously the ‘product is dead’. At Queens I encountered the most unsympathetic, unhelpful people I felt I have ever met in my life.

They constantly referred to my baby as ‘the product’, and I feel they tried to bully me into having the baby removed surgically. I didn’t and in the end I had no idea what was going to happen to me. I didn’t get any emotional care, no advice on what would happen physically, and no advice as to who I should contact if I had any questions. They didn’t even give me a leaflet.

That night I had full on contractions and the baby came. I went to the hospital the next day as I was in so much pain I could hardly walk. The staff member yelled my name and walked away so quickly that I couldn’t follow. I felt I was obviously a massive inconvenience to them all. The whole experience had been so unbelievably awful that we went away to Portsmouth for the weekend. When I got there I realised I was really ill. (I have type 1 diabetes) My blood sugars were so high they wouldn’t register which is a typical sign of infection. I went to the A&E there (Queen Alexandra – I would recommend it to anyone) and the staff were absolutely lovely. The first thing they did was to give me a leaflet from the miscarriage association and tell me what was happening to my body.

They diagnosed me with a serious infection of my uterus (which could have left me infertile had it not been treated). I was admitted and had IV antibiotics and then 4 weeks of oral antibiotics, such was the seriousness of the infection.

I DID write to Queens hospital and had a letter of apology and telling me all the things they had put in place to change what had happened to me.

More recently I had another miscarriage at 7 weeks pregnant and once again went to Queens, reassured that their practice had improved significantly.

Absolutely nothing had changed in my opinion. I thought the treatment was again awful, there was still no information given to me and I still don’t feel as if my emotional needs were even considered.

I am very lucky in that I have my very supportive partner, family and friends and have medical experience as I trained as a nurse but if I hadn’t I can’t even bear to think about how I would have coped.

Extremely Unhappy

Thanks for the TLC on Clarke ward

I would like to express my grateful thanks for the care I received recently during a short stay in Clarke Ward. I had excellent treatment from the surgical team.

In particular I would like to thank the nursing staff in Clarke Ward for the TLC I received from them all. I am almost looking forward to my next stay!

Thank you all again.

Wellington

Staff telling jokes about patients in Kingston A&E

I was in A&E with what is now suspected to be diverticulitis. It felt disorganised in the extreme.

I was taken straight through without triage and put directly on a bed because I was in agonising pain. We only saw a nurse an hour and a half after i was given a bed to take blood pressure and pain killers. I had to ask for a urine sample pot because i knew they would eventually require one. Another 30 minutes passed and the same nurse came back to give me a blood test. We didn’t see a doctor for 3 hours (I was crying in pain) and only got one to my bedside because my boyfriend who had had enough, went up and demanded it from the nurses in no uncertain terms. He was so strident we had a doctor there in two minutes.

Some doctors were standing around telling jokes. The one that horrified me the most was that one doctor and one nurse were laughing about a patient because he only had one leg. I was disgusted.

A nurse said ‘I was laughing so hard seeing that stump I had to leave the room.’ A doctor laughing about a patient’s unfortunate physical condition in A&E where they are supposed to take care of you, and there are only curtains for a divide and everyone can hear everything? I just hope that man had been discharged by that point in time. Poor guy. He came into A&E for whatever his problem was and had the doctors and nurses mock and ridicule him.

In the cubicle to my left was a girl who couldn’t have been more than 20 years old who was incredibly ill. She continuously vomited for 2 hours and not one person came to see her other than a nurse to give her bowls to throw up in. She arrived at around the same time we did and as far as I saw no one even took her blood pressure or took a blood or urine sample for the first 2 hours we were there. No one put her on an IV to give her any fluids (she must have been dehydrated).

In the cubicle to my right there was a man who had sever haemorrhoidal problems (there is no privacy because only curtains divide). The doctor spoke little english, it seemed. The poor guy had to describe his symptoms six times before the doctor understood what was going on.

I have been to Kingston A&E before. The first time they were ok (with the exception of giving me antibiotics for an infection with a known resistance, I had to get a private doctor who gave me the appropriate drugs a few days later).

lasirena

Sincere thanks to the urology ward

I’m posting this on behalf of my partner, her uncle was admitted two years ago to the urology ward after experiencing problems with his waterworks.

The staff on the ward were fantastic, really caring and the surgeon “Charlie” was often on the ward chatting to patients. The ward had a really homely feel and nothing was too much trouble. He underwent surgery twice and is now in remission with thanks to receiving treatment. The treatment was provided by Sue, who was always available on the phone if needed for reassurance.

We really do owe the Urology ward and outpatient department sincere thanks.

Often words can’t express how much we truly are thankful for.

Pleased

Fantastic leukaemia care at Nottingham

Since i was sent to Nottingham City Hospital’s Fletcher ward in may 2005, the treatment was first class and the staff was brilliant in looking after me, from the top doctors, junior doctors to nurses to cleaners, they was brilliant and the top class treatment carried on to the day care and outpatients.

The staff are so caring and are great people thankyou guys! It is now 2010 and everytime i go, you know you are in safe hands – and the leukaemia is in its box locked up thanks to the staff.

You all know who you are, you are life savers every last one of you.

stephenc

Diagnosis of Early-Onset Pre-eclampsia

I was let down by my local hospital’s antenatal and fetal assessment unit by the way they failed to recognise or take seriously enough my symptoms, or take the urgent action required when I presented with pre-eclampsia at 20 weeks gestation, quickly worsening with mine and my baby’s life becoming in danger over a period of around 2 weeks.

It was my first pregnancy, achieved through IVF after trying to conceive for 3 years. My baby already had growth restriction at this point.

Prior to this stage I’d had 3 severe bleeds, threatened miscarriages during my first trimester, and despite this was still labelled ‘low’ risk.

Ultimately my baby boy was stillborn at 25+1 weeks – an event that is sadly associated with pre-eclampsia.

Whilst I was in hospital, having been in for a month; I spent 2 weeks in this hospital and then I was transferred for specialist fetal-renal obstetric care – which was excellent – at a Women’s hospital who are more used to looking after mothers-to be in similar situations to how I was.

I feel that the staff at the first hospital (my local) did not have the awareness that pre-eclampsia can develop even at this early stage. It seemed to me that they refused to take it seriously, and so correct diagnosis and proper treatment/care was delayed until I finally saw an out-of-hours GP at my local hospital, who immediately understood the severity of my condition; my blood pressure had peaked at 170-180/ 100 by then, and proceeded to get me admitted that night.

angelbaby

Excellent care

I was extremely pleased with the treatment that I received in the Doncaster Royal Infirmary Hospital. I had excess water on my lungs and breathing problems. They took lots of tests and changed my medication and not I feel so much better. I have to go back for an appointment in late May. I felt the care from the nurses and doctors that I received was excellent.

Note171