Dental Crown fell out pulling most of the tooth with it.

Attended A&E recently in complete pain. Side of my face had swollen up and painkillers are no longer working. I was aware I had a temperature and probably had some form of infection hence swollen face and pain.

I put up with this for 48 hours as I had been trying to get a dental appointment without success.

I was taken to A&E by my daughter who was quite concerned about me. Saw the Triage Nurse who seemed totally disinterested and told me to see my dentist. I explained the problems about getting an appointment but she was adamant they would not see me and I was wasting my time.

I told her I was in real pain and my face was so swollen everything just really hurt. She said she saw my face was swollen but said I was just wasting my time as this is a dentistry problem.

Crownless

Ward 29 staff gave me excellent care

Hi my name is Lorraine tooth sadly I was brought into hospital on 28th july when had fall at home .as a vunable adult I came in very scared and really was a wreck I ended up on ward 29 as a 41 year old whom was in extreme pain couldn’t mobilise my world was upside down.ward 29 I believe need to get recognition I have received excellent care. With out the nurses and the hca and the medical team and the rest of the ward staff I wouldn’t be here today.I was treated with dignity respect and they made me feel safe for first time in years .

If I could give them a award I would. I believe ward 29 cares for people with true heart for caring for vunable adults and would like managers to receive this review.

With special thank yous miss Lorraine tooth

Lorraine

Receptionist

I accompanied my husband to the Newcastle Dental Hospital today. I told the receptionist that my husband’s crown came off a week ago but, as his dentist is on holiday, he can not see him for another few days. Initially, my husband was happy to wait. However,

I said I was concerned as my husband was now in a lot of pain and he had not slept for 48 hours.

Also, he is diabetic and was having problems eating because of the pain. The receptionist looked up and responded by saying “Well, all we can do is stick it back on”. I repeated what I had already told them and said his face was swollen at which point they decided to hand me a ticket. The receptionist did not make us feel at ease or welcome, but made us feel that they would have been happy if we had left. They did not smile or show any empathy or interest.

My husband needed to have the tooth extracted and his gums were infected. Other members of staff were polite and helpful.

Anonymous

Unacceptable waiting time for dental care

I took a letter from our dentist to the above dept and enquired about length of waiting list. I explained that my husband was on his 3rd course of antibiotics and needed strong painkillers as he had an impacted wisdom tooth which had developed a cyst.

I was told there would approximately 8 weeks wait before an initial consultation and probably a further 8 weeks before treatment. I explained that he had a swollen face but this obviously makes no difference. The receptionist was as helpful as she could be under the circumstances.

A dental nurse looked at the accompanying x-ray and said that she didn’t see my husbands situation as any more of an emergency than all the others on the waiting list and that the consultant would be the one who would make the decision. I obviously understand that but I felt the tone was very dismissive.

My main concern is that my husband’s condition is acute and in need of emergency treatment and there seems to be no system to deal with such emergencies. It is outrageous to expect anyone suffering is such a way to wait 16 weeks for treatment. There is a limit to the amount of antibiotics and strong painkillers one can take.

It is going to cost us almost £2,000.00 to have the tooth removed privately and I am tempted to send the bill to South Staffs PCT for reimbursement.

millydills

Really good service for surgery aftercare

In July 2008 I had a wisdom tooth out under general anaesthetic at Halifax Hospital.

After a few days, all was not good and my mouth was infected and badly swollen. I couldn’t open my mouth at all.

I phoned the hospital and was advised to come and see them straight away. I didn’t have to wait long to be seen. All the staff smiled and said hello, even those just walking past while I waited.

There was no messing about, faffing or unneccessary waiting. The staff we really nice and polite. I felt at ease.

Thanks for a good service.

kookyuk

Disgusting treatment at oral surgery

After 2 yrs of suffering sporadic intense pain in my face and intrusive dental treatment, it was suspected by my GP and Dentist that I may suffer from Trigeminal Neuralgia (TN). I was urgently referred to Basildon Hospital Oral Surgery department for an appointment with the consultant.

Firstly my appointment letter was received 2 weeks after my appointment date – I called the department and explained that I had only just received the letter and was told not only had one appointment been missed but two! The lady on the other end of the phone was very nice and very helpful and said it had been a matter or urgency and booked me in for the following Monday, this was the Friday morning.

On the Monday I arrived at the hospital 15 minutes early. I was waiting for 45 minutes to see my consultant. When I entered the consultants office, he rudely announced that seeing as I “hadn’t bothered to turn up” for numerous appointments and had just “turned up on the off chance” today, my dental records (including very important x-rays) had been mislaid and couldn’t be located, so I was to tell him from start to finish EXACTLY why I was there.

As I tried to inform him of the two years previous, all he kept doing was interrupting, talking down to me and dismissing the strength of the pain that I experience when I have these attacks of whatever they are!

He asked me whether I was in pain at that particular moment and I tried to explain to him that yes, I had a tooth ache, but this certainly isn’t the pain that I experience when I have an “episode” – the pain I feel then is excruciating, breaks me down, I cant move, talk eat or function and normal pain killers (which I rarely take in life) don’t touch it. I felt he totally dismissed everything that I had said and plonked me in his chair to investigate my mouth rather roughly. He then gave me an x-ray to discover that I had a slight infection around my wisdom tooth area!!

Had my records been there where they should have been, there were x-rays confirming that in mid episode of major pain, there seems to be no infection… leading to my dentist suspecting TN or something else – hence the urgency of the referral.

The consultant I saw, rudely told me, that I should return to my dentist and have my wisdom tooth removed and that would be the answer to all my problems and I felt like he was implying I was a silly little girl wasting his time. I am 46 and MY time was wasted. I lost an hours pay from work to be there. He wasn’t listening to the fact that I have already had 3 lots of root canal treatment and an extraction of a tooth (which showed a slight infection) and the pain continues to return! I felt that he was implying I was there just for the fun of it. I actually broke down in front of him and sobbed uncontrollably with frustration!! He told me that he is the specialist and if I don’t do as he told me… it’s tough – I pray if I do have this wisdom tooth out it does end the pain…. If it doesn’t I will definitely be taking this matter further!!!

For the first time in a long while, I was feeling that at last something was about to get done or I would be able to find some answers and relief to this horrendous pain that I keep suffering from.

My dentist has been fantastic and done all the right things to eliminate certain dental scenarios. When I got that hospital letter telling me my appointment was 8th August and it was now 19th August, I wept – but when I spoke to the hospital and they gave me an appointment for the following Monday I felt hope return again!

In my opinion the consultant rude and obnoxious. He showed me no patience or empathy and I pray to god that I never come across him again or my mouth is ever dependant on his caring abilities. My initial appointment was with a different consultant and I wish so much that I had seen him.

I KNOW this isn’t a normal tooth ache… I don’t WANT to have TN or anything else… but I do want to know that someone is listening to me and able to offer me advice and if anything more serious is wrong, then help me! I don’t need to be made to feel like a silly little girl that is pretending or attention seeking.

I have had tooth ache many times in the past – bad tooth ache – and rubbed clove oil in to the gum or taken ibuprofen, I have given birth on gas and air, I have had a hysterectomy and would only take paracetemol for the pain relief, I refused co-codomal ….. my pain barrier is high…. but 5 weeks previous to my hospital appointment, I was at my GP’s BEGGING for anything to help with the pain and she prescribed Diclofenic!!! I would rather cut off my head than experience that pain again!

I have a good life that’s full of family and friends and enjoyable things to do – I keep fit and healthy…. I was bed bound in agony for nearly a week! I could not eat, it hurt to drink, I was frightened of the bed sheet touching my face. Yet I felt the doctor didn’t want to hear this and just dismissed it as a “tooth ache”!

I feel that the treatment I received was disgusting. I felt that I was being called a liar because I had not turned up for two appointments through NO fault of my own and I felt that consultants bedside attitude was snobbish, rude, dismissive and definitely not sympathetic in any way or form.

I DO NOT make a habit of seeking attention and frequenting doctors or hospitals on a regular basis… in fact for years I have suffered panic attacks and have avoided hospitals as best I can – I don’t like the places particularly and certainly would not chose to go there just for the sake of it.

My experience has caused me distress, worry, concern, it has made me angry and I am now more scared than I ever was before that no one will understand or take me seriously when I try to describe the pain that I am in when I have an episode of this awful thing that keeps happening.

Lucky for me, the pain only comes on at the moment every 2 – 4 months, but each time it comes its lasting longer and seems to be more intense.

Doctors may have all the training in the world when it comes to the intricate workings of a human body, but personally I believe that the way I was treated by this consultant was disgusting and un-necessary – a bit of compassion and politeness would not have gone a miss – I also would love to know where my records the dentist sent over were?

I would appreciate any feedback that you or the hospital would like to give on this matter. I am in the process of finding out what my next move would be. My priority at the moment is to get a diagnosis for this pain so that some kind of treatment can begin and my quality of life can return.

silver564

Dentures: the story continues

A warm 2013 welcome to all my readers.

Previously on Mikey:

A patient, aged 91 years young, was admitted to East Surrey Hospital (ESH) in late June 2012.

Whilst in East (ESH) they managed to loose her lower denture set. Paperwork proved that she entered ESH with a complete set and a suspected fractured hand, being used at the time as a drip line in, meant that she would have been unable to remove the denture set herself.

On her transfer to Crawley Hospital (CH) the CEO of ESH arranged with Matron that she could stay whilst a replacement denture set was fabricated. This seemed like a good idea at the time as the Community Dental unit was only a few feet away from the ward. Sadly a decision was made to use the ESH dental unit instead who travelled out weekly (and sometimes not) to visit Crawley.

Historically, dentures were first available around 700BC, Etruscans in northern Italy made dentures out of human or other animal teeth. These deteriorated quickly but, being easy to produce, were popular until the mid-19th century.

Now read on:

With the above historical background she believed ESH dental unit would come up with the goods within the projected six week timeframe. Sadly this was not to be. Missed appointments and problems with the dental laboratory were given as excuses to Crawley whose patience finally ran out in late October 2012.

The patient transferred to a nursing home and the visits from ESH dental unit continued until mid December 2012 when a functioning set of teeth was finally delivered after a period of some twenty two weeks! Sadly, on the last visit the upper anchor tooth cracked and half the tooth fell out of her mouth.

This all seems a sad reflection on 21st century medical practice.

In 1670 false teeth could be ordered by post! A Mrs Purefoy sent her London ‘operator for the teeth’ a piece of wood showing where her teeth were (having bitten on it) and a piece of tape marked with the length of her gums. The teeth she got had to be adjusted only once and they cost her £3 4s.

Sadly on the 1st January 2013 the patient was admitted to Maidstone Hospital with a severe attack of ulcerative colitis. She is still unable to wear the false teeth supplied by ESH dental unit and medical staffs at the hospital believe her weight losses may have something to do with the lack of a viable set of dentures over an extended period of time.

All the above tends to reinforce her late husbands comment …”these doctors are still basically feeling their way, after two thousand years and more of medical practice.”

As professional consulting medical physicist, I believe I think I can see where he was coming from.

If I were the CEO of East Surrey Hospital, rather than offering a meeting to discuss the current situation I would be scouring the skip left after the completion of the new multi-million pound entrance to ESH, for a bit of wood to send to Sussex together with a length of medical tape from the hospital stores.

In the meantime the patient will make use of the private sector to fix her tooth and evaluate the supplied NHS dentures.

mikey

Terrified about removal of wisdom tooth

Yesterday I went to have widom tooth removed at Hull Royal Infirmiry Maxillo-facial department.

I am absolutely terrified of dentists and I arrived with high levels of nervousness and anxiety. The staff there were brilliant. They were warm and friendly and engaged me in conversation to help relax me prior to the procedure and took the process at a pace that suited me (despite the fact that I was their final appointment and their shift was coming to an end).

My procedure took nearly twice as long as anticipated (partly due to a difficult tooth, but mainly due to my anxiety slowing the process down), but the staff were so encouraging and supportive throughout.

Many thanks to you.

Stravsky

Told they didn’t have the right machine at the hospital

yesterday i went to oral surgery clinic in Queen Elizbeth Hospital. I was reffered by my dentist. The problem was the tooth under my crown was almost broken and it had to be removed. The crown is connected with a bridge. I had been in lots of pain and waited 6 weeks for that appointment. During that time i did two courses of antibiotics and still had infection underneath. The day i arrived there, after x-ray i was given further advice about treatment, which is totally acceptable.

But one thing i didn’t understant that is i was told by dentist that they don’t have any drilling machines which could seperate my crown from the existing bridge, so he cann’t go ahead. I ‘ll have to go back to my dentist, they will chop the crown off and then come back to hospital for further treatment. As my dentist has the special drilling machine not the hospital!

And i was awarded by another appointment after six weeks.

And now i am feeling like a yoyo wondering alone what will my dentist say on next visit. And how much will they charge? As just 4 days ago i paid £50 just to get prescribed antibiotics from the dentist.

Mona