Poor Service at Great Western Hospital, Swindon

I had a series of tests carried out by Cardiology Dept and 3 months later the results of these tests had not been forwarded to either myself or my GP.

I made several telephone calls to the Cardiology Dept and most of the time the call was answered by a machine and despite leaving a message, nobody ever called me back. I eventually found the email address of one of the Doctors in the Dept and this doctor informed me their secretary would fax the results to my GP…

The results did not arrive and so I chased the Doctor on two further occasions. Again, the doctor said their secretary would be asked to send them through.

At the time of writing another week has passed and neither I nor my GP has any results.

Considering the nature of the tests, it is nothing short of poor professional standards, in my opinion, not to mention the anxiety of not knowing if there is anything wrong or not.


Thank you for believing me Mr McCarther

My son has been a regular at E39 for some months while we try and find out what’s wrong and though my son I and have been vague to say the least (he didn’t seem right but I couldn’t put my finger on it etc.). At no time did Mr Donald McCarther (paediatric Neuro Surgeon) imply that there was nothing wrong. He has done test after scan after test…. even went others have doubted me he didn’t and finally we no what’s wrong. He has acted very quickly and we are going into hospital next week in an attempt to give my son some relief from his symptoms

I just wanna say a big THANK YOU FOR BELIEVING ME and sticking at it when many would have decided there’s nothing wrong months ago.

mikeys mum

Breast cancer diagnosis and care

I live in Sheffield and in March this year I found a breast lump. I made an appointment to see my GP. The doctor was very calm and caring during the consultation. She referred me to the Hallamshire Hospital Surgical Dept. I had an appointment 2 weeks later. After the initial appointment at the Hallamshire and tests it was confirmed a week later at the follow-up appointment that I had cancer. My Consultant Dr Chandran was fantastic. She explained all the treatment options and I was given 2 days to discuss the options with family and make a decision. 2 days later I met with my dedicated breast nurse Alison Gray who went through all the options again and we discussed the decision I had made. The following week I was called by the hospital who rang to say they had a cancellation and did I want to have my surgery 4 days later. I went in on Thursday, had a mastectomy and left the hospital on Saturday. Whilst in hospital I stayed on a ward that was mainly full of ladies with breast issues. The staff on the ward were fantastic. They explained what they were doing, why, any potential problems that may occur but mainly they had time to talk if needed.

I have spoken to my breast nurse numerous times since leaving hospital, she calls regularly to check that I am ok. She has discussed with me all aspects of having cancer including the associated feelings and she is always reassuring that what I am feeling is normal.

I was given the all clear and did not require any further surgical treatment so six months later I went into hospital to have reconstructive surgery. My consultant and breast nurse have been so supportive throughout this whole experience. I could not have wished for or got better care.


A Celebration Sixty Years later.

Born a Blue Baby in 1939,(This colour is the result of good and bad blood mixing because of the hole between the chambers in the Heart) there wasn’t much hope of me living more than a few years.

Walking a few feet would result in me passing out with no warning….waking up on someones knee…..sometimes blind for a few minutes, I guess this was until the blood circulated finally back to my head.

For ten years my Mother worked tirelessly, contacting different doctors and hospitals to see if anything could be done, all with different results.

Some would say she musn’t give up hope, others saying there was no hope of a cure in my expected life-span.

By 1949, Mr. Philip Allison,a surgeon at LGI had seen an operation performed by a genius from Americal call ‘BLAYLOCK’ who realised that by diverting the artery in the left arm could bypass the blood supply from the hole, so giving the patient a reasonable chance of an improved existance, if not a fully-fit one.

As luck had it, the NHS had already taken off the year before in 1948.

These two combinations were to ultimately save my life, but not before an excrutiating procedure beforehand.

February 1949 my Tenthbirthday was spent in Ward 23 which was at that time a Ladies ward, and during this long stay I had tests which I can remember to this day.

In a side room I had catheters inserted in both arms, whilst still wide awake, and in much pain. I remember crying and kind nurses doing all they could to hold me still. I still have the scars to show for this. Afterwards after complaining to my Mother, she queried why I was left to experience the full horror and pain of this, to be told, because I was so frail, they didn’t dare give me an anasthetic at that time.

Fast forward to November 1949, again admitted, this time for surgery by Mr. Philip Allison the most distinguished person you could ever wish to meet,.

The dreaded day was delayed several times because I had a chill, and on the 20th December I had my operation called the Blaylock.

I remember my parents coming to see me the following morning and being amazed at my new Pink colour. Within a few weeks I was up and walking and duly went to school and did what most Eleven year old children do.

At the age of Thirty I underwent a Fallots Tratology at Hammersmith, and have had a few scary moments since, all proving nothing to worry about.

So here I am a Seventy year old, still very active, with two super children, and four grandchildren all thanks to that wonder man back in 1949 called Philip Alllison. My daughter is called Allison with two L’s after his name.

And to think I was given months to live Sixty years ago.

Oh. yes, I’m delighted to be a Pensioner, after all I didn’t think it possible all those years ago. So next time you see a Pensioner moan about their age, tell they don’t know how lucky they are.

Little “A”

My abysmal treatment

I had a car accident in October 08 and was off work for a few weeks. In December 08 I went numb from the chest down and had an immense pain in my neck. I couldn’t walk and had to be wheeled into the hospital. The doctors in A&E were fantastic and diagnosed what was wrong in 5 minutes. I was sent to the orthopaedic ward; I couldn’t urinate, open my bowels, feel my body from the chest down or use my hands, but I was left in bed for 4 days. I was then discharged, still without opening my bowels and still no feeling in my body, legs or arms.

I feel like I have been messed about with scans not ordered, sent to the wrong departments, notes misplaced and lost until in the end, after 18 months I have been discharged from the experts at the Hallamshire because they have told me that they do not know what is wrong with me. I think I should have been sent for further tests. I have asked for a second opinion and have been refused. The whole episode has left me unable to work and penniless. I feel like my body and life have been destroyed.

Peter dissatisfied

Miscarriage diagnoses and after care

I was scanned at Coventrys University hospital early pregnancy assessment unit after experiencing a lot of pain and bleeding. I had been through so much prior to going to University Hospital Coventry.

I cannot fault University Hospital who took very good care of myself and my partner. We had a lovely, down to earth and caring sonographer who gave us the news that we kind of suspected, that we were suffering from a delayed miscarriage. I think her name was Mandi? Either way we can not thank you enough.

I was given pain relief straight away and myself and my partner were given relevant information and talked about our options.

I was discharged with information, contact information and pain relief. I was re-admitted the same evening where I subsequently lost my baby overnight. I was given pain relief, made comfortable, given privacy and had regular checks from ward staff. I cannot thank the staff enough for the care they gave me, I was taken seriously, I was given choices and importantly I was not discharged until I was ready.

I also want to thank the nurse who let me take my baby’s remains home, she gave me a little white box and a teddy bear along with my baby. Thank you.


Treated with care and thoughtfulness the whole time I was there

I went to Russels Hall Hpspital in Dudley, my opinion of my visit was as follows.

– Lots of parking spaces

– Lots of staff about to direct people if needed

– Hospital cafe good

– Everywhere clearly sign posted

– Hospital could do with water stations around for patients

– Friendly, helpful staff

– 1st class clean hospital toilets. Spotless and lots of them about

– I was treated with care and thoughtfulness the whole time I was there

– I had lots of tests but didn’t have to wait long between each one

– Clear and precise explanations given to me, so that I could understand what was happening with my care at all times


Made to feel like a fraud, but actually sent home with a serious concern and considerable pain

I developed lower abdominal pain during the course of a day off at home, and by 10pm that night, the pain was so severe that I was in tears and could hardly breathe.

My husband called NHS Direct who suggested that he take me to the East Surrey A&E where we were seen to quite quickly. The staff were attentive and asked many questions, but my husband and I were concerned that they became fixated on the fact that I mentioned I had fibroids and that these had caused me some pain several years before, when they were diagnosed.

By this stage, I was on pain killers and my pain had subsided, but I was still very uncomfortable. I was eventually seen by a gynaecologist in the early hours of the morning and had various tests on my blood and urine. I was admitted into the hospital and given regular pain relief.

The next morning I was sent for a scan, during which my reproductive organs were looked over and my fibroids measured. I was told that my reproductive organs were healthy and that my fibroids were not large enough to have caused the severe pain I had experienced, nor the utter discomfort I was still in. No further tests were carried out, and no others were recommended, so the discharging nurse/doctor told me that the hospital could find nothing wrong with me, and even had the audacity to suggest that I may have a severe case of trapped wind!

I am an educated woman, so I know the difference between severe lower abdominal cramps and trapped wind, but I was made to feel like I had wasted everyone’s time and left the hospital feeling like a complete fraud. On discharge however, I was given an outpatient’s return date, which I inwardly questioned as I wondered what the point would be in coming back to the hospital that could not or would not find out what was wrong with me.

For several days after my ‘cramp attack’ I was still feeling like I had been kicked by a donkey so decided to go and see my GP, who said that such cramps would normally be a “warning sign” for something. Luckily, I have private health cover at work and was referred to a private hospital which undertook further (but more invasive) tests, and endometriosis was discovered. This has been lasered off and I am now at home recovering, but I cannot help wondering why on earth this was not picked up by my local NHS hospital. Money?

Thankfully, endometriosis is not a very serious condition if caught early, so I consider myself terribly lucky but I was, quite frankly, horrified that I was left in a position of saving to seek private assistance when I already pay for healthcare through my taxes. What if I did not have the luxury of choice? The thought leaves me cold and with very little faith in the NHS.

Missus C