Poor nursing.

My father in law was admitted to Sunderland Royal Hospital ward E53. I found the medical staff to be very good. Good at communicating and caring.

Some of the nursing staff on the other hand were unprofessional and very uncaring.

My father in law was put onto the Liverpool care pathway and it was explained by the doctor who was very good.

After this discussion we were asked if there was anything we wanted so I requested a side room as his breathing was noisy and thought it would be more pleasant for us and him and the other patients. This was on the Saturday and we were told by a male staff nurse that the bed manager said there wouldn’t be one available until Monday which as he was only to survive until Monday seemed a bit late. I suggested another ward or moving out a fitter patient but said that was not feasible. A room did come available on the Sunday however. I did wonder if he would ever have got a room if I hadn’t pestered.

He was having sedation as he was rather agitated at times so I asked the nurse at the nurses station if he could have some and be turned at the same time. 40 minutes later it hadn’t arrived so my husband went to ask again and the nurse said she hadn’t been to get it due to being too busy. It arrived in the next 5 mins. I feel it is too long to wait, thankfully it wasn’t analgesia. We asked for him to be turned as it had been 6 hours she said she would be back. 10 mins later she did not appear so we did it ourselves. When she did appear, I wasn’t very happy and asked her how often she thought he should be moved and she said 4 hourly even though 6 hours had lapsed. He certainly wasn’t given 4 hourly turns for pressure care.

Ways in which they could improve care: – when the doctor takes the family into a room and discusses the Liverpool Pathway, a nurse should also be present so that she can tell you what the nursing care pathway will be. What we were promised from the doctor about the nursing care was certainly not the case. Once he was deemed as terminal, we never saw nurses for dust.

When in a side room with a dying, patient relatives need support as well. A nurses head put round the door every hour or so to see if the patient is ok wouldn’t kill them surely and would show caring and compassion for others which apparently is sadly missing in the trained nurses.

The sister appeared on the Monday on the ward. Her desk was opposite the room we were in. She never once came to introduce herself or look in on my father in law which I thought was very unprofessional and uncaring. The other nurses didn’t either. We had to go and find them if we wanted anything and then wait. I felt as though we had been put in a room and left to our own devices with no care for the dying in place.

My husband was concerned about leaving at night because nobody was coming in through the day for about 6 hours and that was when we were there. What hope did he have of getting any attention at night? The most friendly and attentive staff were the support workers and the domestic staff who did dare to venture into the room to ask if we wanted cups of tea. Thank you.

All in all a very frustrating and disappointing hospital stay. Highly disappointed in the qualified staff and feel they put nursing into disrepute. My father in law did die and needless to say we didn’t get there in time. They said there was someone with him but am loathe to believe them as to how little attention they gave him through the day.


A bad experience of endoscopy

I attended an endoscopy appointment, and was slotted onto the end of a list. My wife is a nurse and she had always advised me that i should have sedation. However when I got there all the staff without exception said that it was the normal practice not to have sedation. Although I said that I did not like needles the Dr said that I did not need it, just have the throat spray. I was then laid on the bed, on my side with the plastic guide strapped to my mouth. The following 10 minutes can only describe as the most terrifying experience of my entire life.

I started to gag and cough and as the Dr pushed the scope further down my throat my whole body was convulsing continually gagging and trying to vomit. Eventually I did vomit but as I was laying on my side the vomit stayed in my throat and therefore I could not breath I tried to get the Dr to stop, but all that happened was the nurse held me down saying that I had plenty of room to breathe. This was easy to say but at that stage I was gagging so much I could not see at all.

After what seem like a lifetime the Dr removed the scope. They made me stay where I was for a short while as I caught my breath, when I sat up they walked me into the recovery area, where I was left there while I overheard the staff saying that as I did not have the sedation, they could finish as soon as I had left.

By the time I met my wife the whole left side of my face was scarlet and my eye looked like I had a cricket ball in its place, 10 minutes later the white of my left eye was totally red, where I had obviously burst a blood vestle during the gagging, coughing etc. The following day I was off from work and where I have been fighting to breath, convulsing etc I ached from my fingers & jaw to my feet. My eye is still extremely tender and is still blood shot over the other side of my eye.

The whole experience has been awful and continues to wake me up in a panic. I am not one for complaining, but I feel that I have been grossly mistreated. I even woke up last Saturday and said to my wife that I feel like suing the hospital.


Endoscopy unit

Lovely friendly reception staff, gave name address and date of birth and told to take a seat , was then taken to another room where a nurse asked questions about your medical history, yet again really kind and friendly, changed into a gown/and dressing gown, you can bring your own dressing gown with you if you wish. You are then weighed and you take a seat in a small waiting area which is male /female waiting area.

You are then taken into scope room to have your procedure , i was having a colonoscopy ,you are then asked to get onto a trolley.

The endoscopist was friendly and kind and thoroughly explained what would happen when having the procedure from start to finish.

The nurse couldnt find a vein to put the canula in for my sedation , two attempts were made putting a canula into a vein but no luck , another nurse was called but she also had no luck in finding a suitable vein to put a canula in to administrate the sedative

after about 15/20 mins of trying the endoscopist then gave me the choice of either going home and coming back at a later date , or having the procedure without a sedative.,

Before going into the scope room i was quiet calm a little apprehensive but not to frightened . But by this time i was getting reallly really anxious i was cold shaking and frightened ,

i wanted the sedative but my only choice was to have the colonoscopy without sedation, or come back at a later date.

.so because a suitable vein couldnt be found i had to have the procedure without sedation .

the Endoscopist couldnt get all the way around because it was to uncomfortable but got to where they needed to be .

,My sugestion would be that a canula should be put in to your arm before you go into the treatment room, as they do at the QMC HOSPITAL i attended with my mum and i know it was done that way . .

then if their is a problem with finding a vein the right person can be called upon ie a person who is more specialised at inserting a canula .

if a canula was to be inserted before going in the treatment room this ensures valuable time is not taken up in the Endoscopy treatment room trying to insert canulas, and less stress is put on the patient ,

for me not to have the sedation i was upset that my choice was taken away .

. But the Endoscopy unit and all the staff are fantastic you are well looked after , and treat with respect and dignity at all times


Painful procedures at Good Hope

In early Jan I had endoscopy and colonoscopy under “sedation” at Good Hope. I too entered the treatment room where the doctor was just sat at a desk with his back to me while the nurses sorted out everything else.

The sedation had very little effect and the endoscopy was traumatic but just about bearable.

The colonoscopy was incredibly painful – the nurses were holding me down and I was gripping the side of the trolley and shouting in pain.

Afterwards I was told that blood test and biopsy results would be sent to my GP within 10-12 days, but nearly 4 weeks later my GP has heard nothing and now I’ve been sent for a bone density scan and no-one has told me why.

The staff should realise that communication is incredibly important in these circumstances and I’m really frustrated that no-one has contacted me to tell me the results.

Catherine Lewis

Heart failure and Hip Operation – both superbly…

In 2012 I was an emergency admission with a wrongly diagnosed condition. Staff on EAU quickly established I had dilated cardiomyopathy and my care was swift, effective and keenly professional. I felt well supported on the ward and subsequently, under the expert care of the wonderful Consultant, I have been restored to a full and active life: something that seemed improbable when I was first admitted. I feel privileged to have this kind, gentle, modest and eminently knowledgeable person as my consultant and fully confident in all his decisions.

Last week I was readmitted to the hospital for a total hip replacement operation and was again overwhelmed by the sleek efficiency, friendliness and professionalism of staff. My particular thanks go to a particular member of staff and their amazing mentor who explained every aspect of proceedings, involved me in all decisions, talked calmly to me throughout the operation (I had a spinal with no sedation) and seemed genuinely concerned for my mental and physical well-being both during and after the operation. They even visited me on the ward a day later to ensure I was well and happy. The experience was fascinating and an impressive showcase of how top-flight machinery and top-flight staff can achieve medical triumphs.

I was up within 5 hours of the operation thanks to the surgeon’s skill and the sensitive handling of anaesthesia. Within 2 days I was ready for discharge.

Life on Great Tey ward was warm, friendly and supportive- and the involvement of all services (physiotherapy/ occupational therapy/pharmacy) were well-oiled and enmeshed. Even the food was great!

Sincere congratulations and much appreciation to you all.

Jan Kilpatrick

Unhappy with treatment for bowel problem

I was convinced to go private due to the 2000 patients on consultants list, hinting a very long wait.

No examination was given. An appointment was booked privately to have investigations under sedation. Upon arrival on the day of appointment I mentioned that I would need a deep sedation as I did not want to remember anything. Unfortunately I remember everything. The doctor came round to see me at my insistence, to say that they made a clinical decision to carry on even thought I was jumping off the table pleading with them to stop.

I had to chase for results which took a month privately.

I still have the same problem, which is even worse now and have been re-referred to another doctor at East Surrey. This has been going on for over one year and a half now. My appointment is now in December, for a consultation, but has been cancelled twice.


Colonoscopy at QMS – not as bad as I had feared

Just a few comments:

The staff were very kind and informative and the procedure not as bad as I had expected but the patient information could have been better.

There was no info on whether I would need time off work before or after the procedure – in fact I was fine and took a day off for no reason – but I did get some gardening done.

I wish I’d known that the sedation would only last a couple of hours – this was also not mentioned in the patient information. As one is not allowed to drive or sign legal documents for 24 hours, I thought the sedation would have a much greater and longer lasting effect than it did.

Generally not too bad an experience.


My upsetting experience in the Scoping Unit

Recently I had to have a combined Gastroscopy and Colonoscopy at my local hospital. All my previous visits to Gastroenterology and pre admission appointment had gone well and the staff I met were kind and helpful.

However when my day in the treatment room of the scoping unit came around this already petrified patient was met with an indifferent staff who seemed amazed as to why I was so nervous and the doctor completely ignoring me sitting at a desk on the phone with his back to me and didn’t come over to me until the nurses had me ready and he was going to start. The very least this doctor could have done was to have turned around and said hello as I entered the room (he was not my consultant as mine had transferred me to this one) as he didn’t I felt like I was just another body on the conveyor belt.

I was to have sedation, painkiller and throat spray. I got all the meds in one go and the throat spray consisted of 2 careless sprays on my tongue that did nothing to numb my throat. Consequently I woke during the procedure to find the scope tubing digging into the left side of my throat making me gag – the very thing I dreaded.

I was awake for all of the colonoscopy and found myself in excruciating pain (one of the nurses even held me down) and no communication from the staff except to “concentrate on your breathing” – very helpful I don’t think. No one talked to me through the procedure or explained anything except say ‘that’a pocket’ and 6mm polyp.

But when the doctor came to take the poly out it was lost and so I have to have another procedure and polypectomy later on in the year. That’s if I have the courage to go back.

I was told proudly by a scoping unit staff member that they perform 60 procedures a day. Well looks like getting that amount in has resulted in patients being hurried through with no compassion, care or consideration. A few kind words during these traumatic procedures might have made a big difference to my ordeal and I might have looked upon this hospital in a better light.

I have a feeling it is hoped patients will, due to the sedatives, not remember the pain they have been through. Please all medical staff remember we the patients are human being and not a piece of meat on a trolley.


I was referred for an endoscopy

Following a diagnosis of gall stones after a dull pain on the right side of my chest, I was referred for endoscopy by my general surgeon. He was not very specific in telling me why I needed an endoscopy and when I asked the endoscopist this he said he did not have access to the referral letter. None the less I went ahead with the procedure. I was anxious to avoid sedation so had the procedure with just a throat spray. The endoscopy was not what I would class as a pleasant experience but was over in about ten minutes and a few biopsies were taken from inflamed areas. In so far as I could judge the procedure was carried out competently. I was given an account of the visual findings by the endoscopist after the procedure. I was impressed to get an instant result of a test for helicobacter pylori (a bacterium associated with stomach ulcers). Everyone involved in my care was very pleasant and reassuring. Interestingly the endoscopist has never had an endoscopy! I would have thought this might be a standard part of the training experience (though I appreciate it is not a procedure without risks). I could walk home within a few minutes of the end of the procedure.


Gastroentology Clinic at Manchester Royal Infirmary

After being told from the 1st appointment that I was on the emergency list for a colonoscopy, I was never told why it was needed. I was sent for a scan (which I’d already had via my GP) but felt I wasn’t listened to, so I had one for a second time.

I seemed to have urine area pain ignored, which was pretty bad at the time. A Dr again asked if I’d had a colonoscopy and reassured me that I was on the EMERGENCY LIST.

No advice given by letter, the Dr’s only question was how many bowel motions I was having daily (one).

At colonoscopy was after many hours not given food and transferred to rooms in lots of pain. I was put in a single room–no top sheet, no pillow, no water. When I dared to ask for pain relief the nurse said: “You’re not written up for any”. The nurse eventually returned with some tabs on a bubble sheet, tossed 2 on to the table and went. I had no idea what they were. I was eventually dressed and went home.

After months and months I sent a letter to the Gastro Clinic to ask if I’d been abandoned as no advice at all had been given by the Dr. Went for a much later appointment and now it was said that I had acid trouble and they increased tabs I had requested in desperartion from the GP, as Gastro was no help. They then have the audacity to try and put it down to needing MENTAL CARE.

During what I felt was a very neglectful time I’d lost 18lbs at one stage, which I phoned in about. Cancelled 2 cruises and Shearings holiday, plus I wasn’t fit to stay with my son in Wales. Also my travel insurance ran out in this time.

Was run down last year due to no advice from the Dr (depressed no wonder). Soon pulled round, now being passed back on to Mental Health–what a laugh. Your so called care is rubbish–8 months no advice at all, just wait for test. Next appointment seven months later. GP not interested due to Gastro so called care.