Long wait in clinic with no explanation or apology

I attended the outpatients surgical clinic to see Mr Salim.

On arrival I was checked in and asked to take a seat. After a while I noticed that the wait was 40 minutes. I asked the reception staff about the wait (I was surprised that this hadn’t been pointed out to me on arrival). I was told that this was always the case with this clinic and in fact it was going to get worse as he was ‘slotting in’ two extra patients before each clinic which made him even later.

I eventually waited an hour and a half to see him. When i asked the nurse what the delay was, she was rude and aggressive and said “it was always this way and just to sit and wait”.

At no point did anyone offer an explanation or apologise for the inconvenience caused. Whilst the care I have received from Mr Salim has been excellent, my experience of Hull Royal Infirmary has been dreadful, in particular the unprofessional and uncaring attitude of some nurses.


Appalling service

I attended a gastro appointment at the UCLH. There was a 40 minute delay in the clinic. After one hour I asked what was happening and I was told to wait. After two hours I was told that my noted had not been given to the doctor and was still with reception! Appalling service. When I complained the staff were rude to me.


Doctor was rude to my daughter

My daughter went to her local hospital for a scan to look for a cyst. She told me the Doctor was down right under handed and she felt was rude to her. She felt he had an arrogant and ill mannered attitude. She was told to strip from the waste down, bless her she is only young and shy. She told me he shouted at her, “Hurry up I haven’t got all day.” Carried out the scan and said to her there is nothing there and then asked so what was she doing there. We explained of bad stomach pains and he said “That’s nothing to do with me so go”. We tried to explain again and he said to us “Get out”. What do we do now? I thought these people are meant to be the people who make you better.


Nursing at the Queen Elizabeth Hospital King’s Lynn

This is a summary of my own personal experiences, and my (many) observations of others who have been patients at the Queen Elizabeth Hospital King’s Lynn.

I believe the main problem here is in the recruitment, training, supervision and management of nurses.

It seems to me they are recruiting people who haven’t the personal qualities necessary to be nurses. I feel they recruit people who have academic potential instead of those who have genuine empathy and caring qualities. The outcome of this for me was that nurses are looking after patients who seem not to actually care about their patients welfare, recovery and health.

I found supervision to be non-existent. Generally, (with the exception of acute staff in A+E, Intensive Care and High Dependency wards), I felt the staff nurses were lazy, uninterested, and more interested in paperwork than actually touching a patient. This they left to Auxiliaries or student nurses. I thought the auxiliaries seem to rule the ward and the students thought they knew everything.

I felt as if the staff morale was appalling and it’s clear to me the hospital is an awful place to work if the patient experience is a guide. It seemed to me no one respects the needs of the patients and don’t get me started on hospital food. From my experience, this hospital skimped so much on food quality and preparation which makes me think that a serious study is needed. Maybe the nurses need to realise they have a role in nutrition.

When ever I had the temerity to complain the same tired old reply is wheeled out every time; It goes like this;1. we are sorry this happened, 2. this has never happened before, 3. your experience is unique, 4. we’ve made sure it won’t happen again. When I have pursued it further, mysteriously either my notes go missing or the relevant documents go missing. I think the complaints process changes nothing and is a waste of time.

Also, I feel the amount of pointless paperwork filled in on a daily basis has more to do with the system protecting itself than it has to delivering patient care or protecting the patient. I strongly believe if more resources were put to delivering basic nursing care in the first place instead of filling in paperwork, if more resources were given to training students that nursing is all about care instead of management or glamour, then there would be fewer complaints and less need to fill in pointless bits of paper that are on the whole ignored unless something goes wrong.

I think nurses, doctors, consultants and therapists would improve care if they actually listened to both the patient and the relatives instead of jumping in with both feet and assuming from day one that they know all the answers. Relatives have been caring for their patients for years and I think are worth listening to, and patients know their bodies better than the nurses etc. During my stay a Sister twice was about to give me what amounted to a drug error were it not for my own vigilance.

I feel all my points above need a closer look by the Commissioners of the hospital.

A close relative was admitted to a care of the Elderly ward and I believe would have died were it not for the fact that we devoted ourselves to making sure she was fed and looked after. Without us she would have had food left on a tray and wouldn’t have been fed; the times we weren’t able to be there gave testament to this fact.

There are too many incidences at this hospital that cannot be allowed to continue not addressed. I think either senior management don’t know how bad nursing care some patients think is or they don’t care. In my opinion, neither option is particularly good. I also feel the system of inviting comment is flawed because people are scared that if they complain as an in-patient or a relative as an in-patient they will be punished. I don’t feel that honesty is a component of system led surveys.


One midwife who let the side down at Bolton

I have given birth to four children at Royal Bolton Hospital. I have had 3 good experiences which i was very happy with. Then i had my son and it was a completely different experience.

The wards (m2) were understaffed, ladies was actually giving birth on the ward. I felt like i was just a patient number. I would have to say that the midwives I met in the ward beforehand just didn’t seem to care, but i have to admit once in the delivery suite it was complete opposites, the staff were fantastic.

I spoke to the head of midwifery about this. She reassured me that this was unusual for RBH because they usually have procedures in place to prevent this. I was very pleased with the outcome of our chat.

I am now on my 5th pregnancy, i have a low lying placenta and i started to bleed again at 25+ weeks. I was told to come to the delivery suite to be assessed by a very lovely young midwife. I saw the doctor and he said i needed to be admitted on to ward (m2), as soon as m2 was mentioned i was reluctant to stay, but i did. When i got to the ward i have to say i was surprised how much it had changed and improved.

On night one the midwife was fantastic, very attentive and compassionate, and there was also an older lady called Claire who worked as a care worker, she was so sweet and sincere she couldn’t do enough. I was flabbergasted with the way I was being treated.

On day two the staff were great and welcoming too. I really felt that my opinion had pleasantly changed about m2 and RBH, but then on day 3 i was woken by a midwife – she was very abrupt. She asked where was my urine sample, i said i didn’t know i needed one, then she arrogantly said that i (referring to me) do know, this made me slightly upset that i was spoken down to. I had 3 hours sleep all night before, so excuse me for not thinking when I’m woken. Then she came back 10 mins later and took my urine sample.

She said i had an infection – if she would have read my notes she would have then known that the infection was confirmed the morning before. She then walked to the side of my bed to see a red mark on the floor, she asked me what it was, i told her it was blood and before i got finished what i was saying she was adamant it was jam, even though i don’t even eat jam. She asked the cleaner over and told the cleaner it was jam, i tried to finish my explanation that it was blood from the drip i had in the day before but she undermined me to the cleaner and walked off in a huff.

I was talking to the cleaner and she confirmed it was blood, she said cleaners are not allowed to clean blood up with the same mop as she was using, then the midwife appeared again and started having a go at the cleaner for not putting a bin bag in the kitchen bin, they were disagreeing for about 5 minutes in front of me, the patient. The cleaner was very embarrassed and obviously felt belittled.

Then the doctor arrived and asked me questions and before i had the chance to speak, the midwife interrupted and spoke for me (she was not even accurate on what had been happening, blood loss etc). The doctor asked me how i felt about going home and i said i would like that, but before i had the chance to say anything else the midwife told me to get my stuff ready so i could speak to my doctor.

I told her that she had upset me with the way she treated me. She then apologised which i took as sincere, then 5 mins later i went to the midwives office and she was talking about me to the doctor.

I suppose my point to this is that whilst most midwives are fantastic, lovely and attentive, you will always get rude midwives who need to learn to listen.

I’m not sure if I want to carry on this pregnancy at Bolton hospital anymore.


Labour experience at St Thomas hospital

I was treated very well with the exception of a couple of people who I saw. When I went for my 12 week scan, I saw a sonographer – I can’t remember what she said to me but I didn’t like the way she was towards me or her attitude. When I went for my 20 week scan, I remembered I had a bad experience during my 12 week scan so I came prepared and took note of my sonographers name. She was so rude – because of her, I started missing all my hospital and GP appointments as I felt very uncomfortable. When I went in, she didn’t even say hello or give me any eye contact – she just told me to get on the bed. She didn’t let me see the scan of my baby until towards the end. When I told her I couldn’t see, she just ignored me. She didn’t even explain what she was doing or measuring or anything. My partner asked her if we could know the sex of the baby and she just looked at him and ignored him.

She then told me to walk around because the baby was in an awkward position. I told my partner to help me up as I was feeling faint and she started shouting at me. She said, “Can the two of you stop talking and do as I say? It’s after 4pm and I don’t know about the two of you, but I want to go home. So can you hurry up?” I was shocked and upset and sick. I wanted to walk out but my partner convinced me to stay.

Before we left, she asked us if we wanted any pictures and I said “yes please”. I don’t think she heard me say ‘please’ because she said “Yes what?!” My partner repeated what I said. I felt as though I was having to beg for a photo with the way she was talking to me.

When we were going to pay for the photo, she demanded the money form us and because my partner had gel on hid right hand, he gave her the money from his left. She gave him a dirty look and said “I don’t want the money from your left hand, I want it form your right” I thought her behaviour and attitude was very rude, unprofessional and uncalled for. A lady like that should not interact with sensitive patients like myself in that manner. If I had the time, energy and confidence then, I would have immediately made a complaint.

Also, while I was asleep, my contractions started at 4am. By 9am, they were every 5 minutes so I made my way down to the hospital. When I got there, as there were a few people in front of me, I did not get seen until 4pm. By then I was in so much pain but I tried to keep myself under control as I was previously suffering from panic attacks.

When I did see someone I was upset because she said, “There are a lot of people waiting to be seen and, no offence, you don’t look like you’re in pain so I’m going to send you home.” I was so disappointed it brought tears to my eyes and the pain felt worse. I had travelled two hours on a bus just to get sent back without even being examined. Not only that, I was on my own and I had never been to an antenatal class as the hospital did not contact me for any classes.

She was about to discharge me when a doctor came and told her to examine me before I left. I felt dizzy and started to throw up. When she examined me, a doctor came back and told me that I was a few centimetres dilated and I would not be going home.

After that, the treatment I got was fantastic. I fell asleep and was comfortable.

In the evening I was transferred to a night nurse. Although she was quite nice to me, she was very rough and heavy handed – I felt more pain every time she touched me than I did when I felt a contraction. When I told my partner, he said that he could see that.

I also did not like the way she was getting angry and frustrated with me during the delivery. I did not know what I was doing and she kept telling me to do what I practised in the antenatal classes. I told her many times that I have never been to an antenatal class and I could she that she was getting annoyed.

In the end, when she gave me the baby, I saw he had a big dent in his head. My partner told me the midwife did not wait for me to push the baby out (she dragged him out) and that the dent was from her finger print. That also showed me that she was heavy handed and I wasn’t just imagining things.

After that, the care and treatment I got was so amazing I don’t think it could have got any better. I would also like to mention the care I received from the trainee midwife, as this was so fantastic.


My daughters stay in Northampton SCBU

My daughter was born 8 weeks early in July 08. She was born in Kettering General Hospital as there were no beds for her in Northampton.

She was transferred to Northampton after 6 days in Kettering. I found one nurse there in particular, very rude. My daughter had been put on her front in an incubator by this nurse, and my mum asked why she has been placed on her front and the nurse completly ignored her, and said to me “are you asking me this?”

Later on in the day when it was time for my baby to be fed, I asked to get her out of the incubator to feed her. The nurse then informed me that i wasn’t allowed to hold her if she took her out, that only she was allowed to do this. This upset me quite a bit.

I was also told that no one but my self or my partner was allowed to touch the baby. They were also tube feeding her, when she had been bottle fed in kettering.

I felt as though my wishes for my daughter where compltely ignored, and that they just did as they pleased.

All in all, i found Northampton SCBU (Special Care Baby Unit) not a very nice place.


Chronology of Orthopaedic/Plastic surgery care following serious accident

Whilst this incident dates back a couple of years, my motives – far from vengeful, as these doctors have been outstanding in their skill – stem from a desire to share what may be a “hidden rot”, and so prompt changes for the care of future patients like me.

I am a professional man of Afro-Caribbean origin in my mid-30s, who sadly concludes race and racial preconceptions contributed to the manner in which medical staff decided to approach my care, in what was my first true experience as a patient. Disturbing, clearly endemic, and seemingly a “wilful oversight” at this hospital, my overall impression was that far too many seriously unacceptable incidents occurred during a patients stay here, with most either too: old, vulnerable, dependent, or just plain “proud” to raise complaint.


July 2006 Female Nurse (Ward)

My “baptism-of-fire” was with an at first unfriendly, and openly suspicious night-nurse – who eventually just came right out and asked whether I had been fighting?

July 2006 Female Nurse (Ward)

Incredibly hostile, she came on shift visibly seething. Due to my vulnerability, and pain-based high overnight dependency, worried I asked her shift colleague if she could attend to me instead. I later witnessed her explode at a patient who was just trying to calmly explain his pre-admission medication, an observed 5 minute tirade.

July/August 2006 Nurses (Ward)

A completely bodged ward closure-and-transfer whilst in-surgery, saw all my belongings including a portable TV and fan, misplaced. On my return to the SHD (Surgical High Dependency) unit it was only the visitation of relatives and the invention on our behalf, of a ward manager, that my belongings were recovered. An apparent firm chat with less-than cooperative ward staff found these items relegated to a side room, with fan in use elsewhere. Amazingly in front of both, relatives and I, a disagreement also ensued between this manager and a pony-tailed nurse who, quite arrogant her in manner, seemed to imply it was I that was at fault.

August 2006 Female Nurse (SHD unit)

Following transfer to this unit, I was left in severe pain with sleepless nights. I was one of two patients attended to by this nurse, another two by another nurse on the ward’s far side. From the start, my nurses attitude toward me was one of reluctance and apathy, this in strong contrast to her other charge. She made me feel reluctant to ask for the simplest of assistance by her uncaring attitude, and toward the end of my stay, literally just began wondering off the ward actually when I had requested help, for 10-15 minutes at a time. I rarely requested her help, but unable to stand anymore began requesting the help of the other nurse who, though very busy, was exceptional in her care of me. I would seriously go as far as to actually question the appointed nurses suitability for this post.

August 2006 Female Agency Nurse (Ward)

From the moment she came on duty she seemed to take great exception to me by her attitude, this though we had never met. Any request for assistance was met by an unashamed reluctance to help me in a short, rude and abrupt manner of communication, vague treatment, or as on most occasions by just completely ignoring me. I actually began to think she hated me, as she openly showed the polar opposite manner to all other patients. There was only the exception of an African lady patient, who was to later report to me experience of the same behaviour. She duly cited colour prejudice as a suspicion, she and I incidentally being the only non-white patients on this full ward. From my experience, I can only say it seemed a plausible possibility.

August 2006 Female Nurse (Ward)

Shortly after a very emotional visit by my mother and co, this nurse had the nerve to – whilst helping me onto a Zimmer-frame with another colleague – patronisingly repeat the words: “So you a mummy’s boy init!” in this unprofessional “street-style” manner, that she perhaps thought I might be receptive too. I looked in disbelief at the colleague who just remained quiet, before enlightening her that I was unashamed of displaying affection for my mother – livid this should even need explaining to a nurse.

August 2006 Female Physiotherapist

In stark contrast to her colleagues, I found this young lady’s behaviour toward me quite arrogant and rude. She seemed unable to grasp I could not do more than my pain permitted, one occasion persisting discourteously in a petty disagreement in front of all my relatives. She even sent me down to the Ophthalmic Clinic with out assistance to help me into/out-of my wheelchair, later blaming what became an awkward incident on me.

August 2006 Female Nurse (Ward) / October 2006 Female Nurse (Clinic)

Contrary to guidance offered in their ‘Information for in-patients’ booklet, I was astonished on the two occasions when I politely brought the issue of hand-hygiene to nurses. Once, having witnessed substantially handled bay-curtains prior to my treatment, the other witnessing my wound-dressing repeatedly interrupted to answer door-knocks – opening and closing an office door. In response, I was angrily snapped back at, throughout which all I could do was to attempt to reason and explain my concerns to calm the situation down. I would strongly suggest that all admissions, including emergencies and transferrals, are issued this booklet on arrival, as I was not.

January 2007 Female Nurse (Ward)

A later follow-on overnight-admission landed me in care of a night-nurse who presented incredibly rudely on the only two occasions of contact.

The first, having settled down sleep following a ‘lights-out’ call by nurses, I was awoken by this nurse at about 11pm, walking over to my bed announcing loudly and rudely “OK boy!” before brusquely attaching ‘ID wrist-bands’. I felt embarrassed, then insulted, as I noticed her soon after approaching two other patients, more calmly, and with the words “All right my dear”. Too tired, I just tried to get back to sleep, but was again awoken at 3am in exactly the same “OK boy!” manner, this time with the overhead lamp direct switched-on right into my face and accompanying the words “Canula, Canula”. I looked round dazed and in disbelief at this woman’s behaviour, so abrupt it had awoken the patient next to me, though before I knew it she had grabbed my left hand and proceeded to apply an excruciating painful and long needle in preparation for a drip. I was astounded by what I was experiencing, something akin to a prison camp, though as if not insult enough, when the awoken patient enquired as to why I required this and not him, she had the absolute nerve – mid-application – to turn round and tell him it was because he was in better health than me, before chuckling to herself. On the contrary, the drip-necessity was purely due to an earlier potentially fatal ‘pulmonary embolism’, prior to which I was in exceptional health. But for my vulnerability, I can assure I would not usually tolerate such indignity.


As a long-distance hospital-transport-dependant patient, I was for a short period dependant on this hospital’s own patient transport service.

October 2006

Right outside my mother’s home and in front of my mother, regarding a chat about my deciding whether to take with me warmer clothing, the driver commented out loud: “You know what us black people are like…”

October 2006

Again, this time at our doorstep and in front of my mother, regarding a prior request for a car (not van) due to rear passenger-seat comfort of injured leg, the driver comments to me a number of times and at volume, “What d’you think you are, posh or somethin?” On this occasion I was pushed to answer back with an explanation with some anger. The same driver also swore at volume with complete disregard, into his phone all the way down the M4 motorway.

November 2006

This decisively “Mute” driver displayed the most frightening erratic and dangerous driving all the way down the motorway and into London. At one point we were ‘driver-side wheels in the corrugated central-reservation border’ at around 70mph, not to mention brake slamming in the urban areas, which on one occasion literally sent me flying.

January 2007

This rude and arrogant driver in a calm discussion as to which routes ahead seemed clearer, out-of-nowhere asked me if I would like to get out and walk, snapping I could go one way, and he’d go the other. I refrained from any further conversation with him after this. He later kept asking me to do the window up, though when I explained to him that I felt sick, reminding him of his duty to care and deal with such incidents should they occur, was again snapped at, this time warning me not to be sick as I was a ‘transferable’ patient anyway, whatever this meant.


As mentioned, criticism of this Orthopaedic and Plastics team has always been grounded in some dilemma as surgically – the skill of these doctors has been nothing short of exceptional. Alas, entirely unnecessarily this has too often contrasted sharply with their ‘bedside’ manner, and as such feel duty bound to highlight experiences on behalf of the less vocal.

July 2006

On initial transfer to Charing Cross, I recall feeling what can only be described as a feeling of contempt from this group. Visiting consultants just stared at me as if I was inhuman or a ghost. A stone-faced female plastics consultant or registrar throughout came across as abrupt and unfriendly, to the point of being unusual. As strange as it may sound, I actually felt as if I was being judged on my accident.

In particular, I vividly recall my experience of a prolonged panic-attack brought on by breathing and cooling issues, consequent of a Pulmonary Embolism. In this enduring memory, I recall these doctors and nurses just stood round my bed throughout, staring at me as if in disgust or as if some sought of weirdo – a picture I will never forget…

August 2006

During my stay, sympathy was felt for a concerned doctor who had accidentally pricked herself with a needle she had used on me. Whilst happy to compliantly answer an apparently routine health questionnaire in relation to the incident, I was alarmed and shocked to be asked questions basically inferring I could be homosexual. At the time whilst vulnerable and dependant I still genuinely wanted to help, but some time after leaving felt quite offended, even violated that I had been cornered this way.

October 2006

Months later, I was to attend my first fracture clinic as an outpatient. Here a simple enquiry as to how long they would expect to retain an excruciatingly painful piece of metallic, surgical apparatus through my right leg was unbelievably insensitive.

I was abruptly and coldly just told as long as possible, as otherwise my leg could break again leading to amputation – though this, rather than stated, instead comically indicated with a finger-knife action across my leg and, believe it or not – a whistle!

November 2006-January 2007

Successive attendances as an outpatient had felt akin to a cattle market, with all the staff friendliness and dignity to match, though the final straw arrived for me on attendance of my “decidedly” final – March 2007 clinic.

March 2007

Following the usual wait plus an additional hours wait alone in an assessment room, an attempt to ask a number of predetermined ‘Quality-of-life’ questions, actually quite dear to me, was again slighted. I was just made to feel hurried and my questions trivialised, and this from a consultant I had until then held head-above-the-rest. To my anger he commented that we guys always wanted more, as if not individuals but one homogenous group, before eventually just walking out citing urgency of schedule.


Throughout my stay and after first being told I might not make it, I lost count of the numerous times (well into double figures I kid you not) the mantra “You could lose your leg” was repeated by these doctors, practically drummed into me to the point I literally had to blot it out to steady both morale and sanity. This of course continued into outpatient status, even adding that at any other hospital I would have probably lost my leg, then citing an envisaged femur surgical-correction as a “loss” potential.

Their policy, at least verbally, was one of astonishingly cold, matter-of-fact negativity toward my recovery, one consultant telling me – I will likely “never” bend my leg again, another – I will “never” recover sensation following an under-arm operation, “never” this, “never” that, “never, never, never” – all of which I have proved wrong.

I also felt the success of the operation seemed to oddly remove any right for me to question or query issues concerning my own body – as if I should just be thankful.

I am not naïve in recognising a perhaps litigious wary “prepare-a-patient-for-the-worst” thinking behind their approach, though it is one thing to “air-on-the-side-of-caution”, and another to denigrate. I would like to think these people were glad of my recovery, though a more cynical me would ponder the thought of some power-driven attempt to further distress me. I even actually recall first, the look of anticipation, then surprise on a doctors face, my having showed no reaction to being told hopes of a then discharge were instead dashed. I genuinely can not understand why people, who I am sure deep down do want to save life and limb, feel it necessary to inhumanely convey such contortion, in such a disturbing and callous manner.


Long term aftercare could be better

I had a bone marrow transplant and I attend the haematology department at Nottingham City. It has always been fantastic; my only criticism is some of the new staff’s attitudes. Previously you were able to meet people in a similar situation at the clinic, you can talk about your experiences but now you only turn up when your appointment is and I feel I have lost that support network. I understand there is the risk of infection in the haematology department but there is a risk of infection anywhere in the hospital and I feel this long term aftercare could be better; I used to find it helpful to talk to people with similar experiences. Staff are often rude if I turn up a bit early for my appointment. I was in hospital for a long time and I got to know a lot of the old staff but now I feel and I am not even shown at bit of common courtesy by some of the newer members of staff.

I had recently been having MRI and CT scans and they have been very prompt. It seems that there are long waiting times at hospitals but once you are in the system and have a consultant or two you are treated very quickly. Apart from then neurology department, I am seen once every six months but when I was worse and needed to be seen more frequently I still had to wait 3 or 4 months for an appointment.

With regard to my prescription there is sometimes there is a long wait and my tablets to take out and previously I have had to wait over 5 hours after I was discharged for my tablets, I went home and then came back for them.

The eye clinic at City are very thorough and good, and the cardiac team were very quick.

When I visit Queen’s hospital I find it very expensive to park and I do not like Patient Line (where patients pay to watch T.V and make phone calls). I was in hospital with leukaemia for 12 months at when you have to pay £18 this can be very expensive . Its not fair for sick people out of work or on a pension to have to pay to say night to their loved ones last thing at night. Its making money out of the sick. You pay your T.V. licence at home, in the end I brought my own portable T.V. in.

Also I think the alcohol hand sanitisers should be in the entrance as you walk into the hospital, not on reception or at the entrance to wards because people used hand rails, drinks machines etc outside the wards.


Staff thought I was faking my fits at the Royal United Hospital

I was admitted to Medlock ward in the Royal United Hospital in Bath, where I stayed for a period of 2 months, maybe a bit longer. I was having lots of fits and was being investigated for this.

At night time my parents ended up having to stay, as there did not seem to be enough staff, and sometimes I would be left fitting for long periods of time before anyone noticed.

Later on in my stay, I was accused of “faking” and staff decided that that was what was wrong with me and so were extremely rude to myself and my parents. My care went downhill from there. On one occasion I collapsed in the bathroom and hit my head. I was told this wouldn’t have happened if I wasn’t such an attention seeker.

Nursing assistants and registered nurses regularly called me crazy, a faker and an attention seeker. Whilst I continued fitting, staff assuming I was “faking” neglected to take necessary safety precautions and eventually when discharged I left with a broken wrist and a black eye.

The ward was often dirty and other elderly patients’ food was left too far in front of them to be able to eat or drink. Doctor’s communication with me was minimal and my care I feel was appalling.

I was discharged with no follow up care plan or even a diagnosis and a few weeks later I was in intensive care, thankfully at a different hospital.