I was really impressed with ward C31

I was admitted to QMC for a pelvic floor repair. I went into C31 on the 10th march and was discharged on 17th. I must say everything in that ward was very good. Staff were kind and caring. Cleaning on the ward was excellent as the toilets and shower rooms were cleaned to a very high standard. Certain cleaning items (wipes etc) were in there as patients could keep up the cleaning standards. I was really impressed with C31. However, I had to go back in on the 19th and stayed in B3 ward over night. Staff there were kind and caring. It as fairly clean there but the toilets and shower rooms were not very clean. It was nothing like the standards of C31! My opinion is if one ward has set a good standard, surely the others can.

Nearby18

Labour ward & forceps delivery

I went into labour with my second son in June 2015, my son’s heart rate was dipping during pushing and my pushing then had to be assisted with the use of forceps. I was not told of any risks posed to my son or my body and can not believe they are still legal to use when they can clearly cause so much damage. Thankfully my son was born with nothing more than the sclera part of his eyes bloodshot and temporarily damaged (redness upon the white area). Myself on the other-hand suffered a lot of damage, the use of these forceps tore my canal, muscles and pelvic floor muscles to which now I have a bladder, uterine and rectum prolapse (these organs have now lost their support and have descended into my vaginal walls) mothers should be warned about these possible risks before the procedure begins I feel mislead and devastated. I would of opted for a c-section if I had known these types of risks was involved and that I would have to live with prolapse for the rest of my life and I’m only 25! Do not ever agree to a forceps delivery.

Anonymous

Pelvic ultrasound scan

Got a next day appointment for ultrasound scan which was fantastic as I was so scared about ovarian problems. Building & grounds very nice … staff pretty good.

Got shown to changing cubicle where I was to change into a gown only to find the previous patients gown still on the bench. Radiogropher quickly removed this. Dr & assistant very nice but bearing in mind my main concern was knowing my ovaries were healthy …. at the end of my scan the Dr said he thought he’d seen my my overies and they looked ok. Not too convincing for my liking.

As you need to have a full bladder for the scan obviously I was desperate for the toilet … I found this a big dissapiontment … bins overflowing with tissue … not what I would expect. Happy to get a fast scan to be reassured all is ok but the overall experience could have been much better. Coffee machine not working, not good when only water allowed for over 4 hours.

Anyway I must stop complaining because I am so happy that all is well & I got to find that out within 24 hrs.

frmnjan

Poor communication at QMC

I had a pelvic floor repair operation at the Queen’s Medical Centre in Autumn 2007. This operation was a result of an omission in a previous operation. Because of this the consultant, who did the previous operation, promised to do this operation herself and led me to believe that it had been arranged on a day when she was available. In the event, although she was there, I was initially told that one of her team would be doing the operation – this made me more anxious! I was assertive and so the consultant reluctantly agreed to do it. This only served to further reduce my confidence in her and her team.

Road442

Husband restricted by visiting times after the birth of our baby

When I was pregnant I had a pelvic problem, the midwife before the birth was great. I was 9 days overdue and in agony so I went to the hospital to be induced.

I waited 5 hours to be induced and by the time they began the process it was the end of visiting hours and my husband had to leave so I was left in labour on my own.

The midwife gave me a shot to help me sleep without explaining that is was diamorphine which meant that I was unable to have it during labour. I was left on my own a lot and when the some of the nurses came in to check on me they read my magazines. I was told to walk around and take a bath but I could not do either of these as I was in so much pain because of my pelvic floor disorder.

When I was in labour the midwife was great but they did not tell me that they had put an emergency paediatric alert on my baby because I had been put on codeine whilst pregnant and my baby may have had withdrawals from the pain killer. I had actually stopped taking the codeine before the birth as it stopped being effective.

After the birth my partner was still only allowed on the ward at certain times. I realise they couldn’t just have open visiting but I don’t see why they cannot have a bay where partners can stay. I couldn’t move after the birth and I had to get strangers to pass my baby to me as my partner wasn’t there. It seems that the hospital was trying to push bonding with your baby, ‘breast is best’ etc but my husband, who was a much a part of it as me, was restricted by visiting times.

Magic476

Poor aftercare at Queens Hospital Maternity Unit

I have a story about the Maternity Unit at Queens Hospital in Romford Essex. I have been unfortunate enough to have been subjected to bad experiences twice in 2 years now at Queens.

In 2008 I had my first child by emergency C-section. I was planning a nice calm home water birth, but my waters broke and no labour progressed, so I presented at Queens hospital in Romford, as my baby was at risk of infection.

I was induced twice with peccaries. Then I was left in an out-patients waiting room full of expectant mothers for 20 minutes in my nightwear and in labour whilst I awaited a scan to see how much water was around my baby. I felt this was embarrassing for myself, my husband and the awaiting out-patients. There was no fluid around the baby.

I endured an excruciating 14 hour labour before the medical staff realised that my pelvis was too small to deliver. From what I understand the reason that they thought I was ok to deliver was because my feet were a size 5! My baby nearly died during this time.

During the labour I was given 2 Epidurals. I begged for hours for the first Epidural which when finally administered, was inserted incorrectly, my leg shot up in the air involuntary and the pain never went away. Both my husband and I were scared as we knew that this was a dangerous situation. The anaesthetist seemed to be panicking, they shouted at me and left the room quickly. Even though I communicated that the epidural was not working to medical staff many times, lt was left that way for 4 hours before being corrected. I was in extreme agony and was being internally examined on a regular basis.

Then a male student came and asked to observe. My husband told him strongly that he could not. I was astonished that in such a sensitive situation I would be asked if I could have spectators. My husband tracked down the anaesthetist and found him taking casually with a nurse, he had strong words, which was when he made a reappearance.

The second time, the Epidural was inserted correctly. I was given a drip to induce again when I was fully dilated, as my baby would not descend. My baby’s heart-rate dropped and I signed a form for an emergency C-Section. During the operation, I was conscious. I was violently sick over the scrub nurse, as she told me that I was not going to vomit and did not get a bowl in time. I was aware that my blood pressure was dropping, as I was losing a lot of blood. I could hear a panicked conversation by the surgical staff. All I could worry about was whether my baby was alive. After my daughter was taken out, (she was ok), I started to feel pain, which was getting worse. My uterus was on the outside of my body as I had lost a lot of blood. I knew this, as one of the surgical staff had told me. This was terrifying to know, as I was feeling the pain worse and worse. My husband and I were both panicking. I felt my husband was mislead to get him out of the operating theatre by hospital staff. I finished off on gas and air as I was put back together and stitched up.

During my stay I felt I received atrocious after care from the midwives. I was actually insulted by one of them. I felt she scolded me for asking for painkillers and for trying to talk about my ordeal. The midwife told me that I was not the only woman to have a C-Section and that I was not the only one that needed painkillers. She also made a comment about my husband which disturbed me. I told her that my husband had skin to skin contact with my daughter. She told me that was only for the mother and asked me if my husband had undressed my daughter. I felt like she was accusing him of something.

I had trouble breastfeeding due to the distress and discomfort. The breastfeeding midwife merely pushed my daughter to my breast again and again until my daughter and I were both crying. I asked her to stop, she kept trying, and after this method was not working she left us alone. (I managed to breastfeed when I got home with the help tot my community midwife).

I complained to PALS but I felt fobbed off.

My daughter had a dent on her head when she was born where she was pushing against my pelvis bone due to the violent contractions caused by being induced. This evened out with breastfeeding. She has had no further problems. I had nightmares for a while about the surgery. I felt quite depressed for a while and suffered mild sciatica, which I managed with hot baths and over the counter pharmacy medications.

I had another child in January 2010 by Elective C-section. My son was so big that I nearly went into spontaneous labour twice before my C-section date. My local midwife told me to rest for 2 months before my due date, as there was a danger of going into labour. I suffered pelvic pain and abdominal pain and could not bear to lie down, so I slept in a chair for the last 2 months of my pregnancy which was very uncomfortable. I was told by a Junior Doctor at the antenatal clinic in the Hospital that I would probably be considered for a Vaginal birth after caesarean (VBAC) if I presented in labour. This caused me considerable distress. Then my actual consultant wanted to bring the date of the operation forward by 1 week because of the risk of going into labour before the operation date, but the Maternity Matron would not fit me in. I was taken into a side room to calm down as I was crying in view of other patients.

I luckily was able to hold onto my baby until the date of the operation. On the day, my bloods were lost 3 times, delaying the op further. 2 other patients went before me, I was supposed to be the first of the morning. I had an Epidural and Spinal. The surgery was fine, but my back spasmed violently afterwards. I was in considerable pain and was only given pracetamol. When I asked a midwife for something stronger, she told me I had a low pain threshold. When I saw the doctor he gave me codine. I felt that I, again, received bad aftercare from the midwives who treated me during my stay. On one occasion I was felt bullied by a member of staff was and physically pulled out of bed to empty my catheter bag in the toilet. I was not ready to walk and was awaiting my dose of painkillers. As this was against my will, this to my mind amounts to assault. I told her that I was not ready, but she made me do it by physically pulling me out of bed and across the room. She told me she had to do this due to guidelines.

I got the impression that the hospital was short staffed, another patient and I tried to help each other when we could. I was left with blood and urine in my bed for 24 hours. (My catheter leaked twice from staff failure to empty even though I communicated that this needed doing and my maternity pad was not changed).

One night there was only 1 midwife on duty, between 8 C-section patients. She told us that we had to do everything for ourselves, as she was the only one there. Luckily the dayshift midwife had not gone home yet. I spoke to her about this and told her that I was not happy. She made some phone calls and got 2 agency nurses for us. Despite this, I still felt neglected at times, as there was an emergency that night.

I could not feed my baby or even pick him up as my back was spasming and I could not risk dropping him. The nurses would not help as they were too busy. Another patient limped over and handed my son to me. He was crying because he was hungry. I tried to breastfeed him, but I could not due to pain and stress, so he had to go hungry. I comforted him and slept with him in my bed until morning. (I managed to breastfeed when I got home, but only for 2 weeks as the distress affected my milk flow).

I complained again to PALS in 2010 about my second stay at Maternity, but again I felt fobbed off.

My local Paper Romford Recorder did a short but fair article on it. It does not contain as much detail as I have given in this summary. I have copies of my letters of complaints and the letters that I received back from Queens Hospital.

I now have suffered from severe sciatica since the birth of my second child. I also have continuous backache. I believe that the incorrectly administered epidural in 2008 left me with sciatica and the further spinal and epidural in 2010 aggravated the problem further. I will receive Physio Therapy and I get prescribed strong painkillers, (which leave me drowsy at times). The sciatica is unpredictable and I dread it as it is more severe every time. It goes from my lower back, through my buttock, leg, ankle and foot, leaving the left side of my foot and toes numb. It lasts for around 2 weeks. This renders me unable to walk when it is at its worse and I can only lie down.

I also suffer from depression, partly post-natal and partly to do with a build up of pressures over the past 2 years. I was even depressed during my second pregnancy. I believe that the way that I was treated in hospital at both births in 2008 and 2010 has very strongly contributed to my depression. I have anxiety. I am prescribed Prozac for the depression and Diazapam for the anxiety. The diazapam also works for my back. I am on a waiting list for counseling. Thankfully, I have a very good GP, whom I hold in high regard. .

At my son’s 8 week check with my GP it was noticed that my son’s movements were jerky, shaky and he seemed to be very random in his movements. He was under a peadiatrian for a few months. I was worried that he had been born with brain damage due to the stress during the pregnancy, as the problem seemed to be neurological. He eventually caught up and his motor movements are absolutely normal now. I believe that he was probably born stressed out, as studies have shown that the stress hormone cortisan can cross the placenta if the levels are high and consistant. He is also now believed to suffer from asthma. I have asthma medications for him and he will receive blood tests. I am now reducing his dairy intake to see if that makes a difference. He is under the vigilant care of my GP and a peadiatrician.. I will always wonder if the fact that I could not breastfeed my son due to stress has contributed to this and also the fact that I suffered considerable stress during my pregnancy with him.

angrymum

Trying to cure my abdominal pain.

Three years ago I had a laparoscopic appendectomy at Yeovil District Hospital. Something went wrong – they never worked out exactly what, but they thought a vein somehow got nicked during the op. I lost three pints of blood into my abdominal cavity. Despite low oxygen saturations, extreme pain and a fall in haemoglobin levels post-op, the bleed went undiagnosed and I was sent home 2 days later. After more than a week of increasing levels of pain, I was finally diagnosed with an infected pelvic abscess and readmitted to hospital. The abscess subsequently separated out into separate collections of fluid. It took 5 different types of intravenous antibiotic, 3 attempts at CT-guided drainage and a hospital stay of nearly 5 weeks (including 1 discharge and subsequent readmission 2 days later) to solve the acute problem. The memories of that period still give me nightmares and flashbacks. These experiences left me with a fear of hospitals and medical procedures and have made it very difficult for me to trust medical professionals.

Since then I have suffered intermittent pain and discomfort in my lower right abdominal quadrant. However, a year ago the pain became (and continues to be) both continuous and much worse. Though I am always in some pain, its level fluctuates. I have periodic episodes (sometimes, though not always, associated with opening my bowels) when the pain is so agonising that I am bent double screaming. It is impossible to predict when these episodes will occur, which means I have to plan my entire daily life with thought to what I will do should one happen. Even when the pain is less extreme, I find the combined effects of pain and pain killers make me tired and fuzzy and impair concentration. I have been unable to work for the past year and my normal daily life has been severely circumscribed.

I first went to my GP with this problem in October 2011. She prescribed drugs to help relieve the pain and referred me for an ultrasound. The ultrasound took place in December and showed no abnormalities. The ultrasound technician told me that this was to be expected, for 2 reasons. Firstly, the locus of the pain is an area where there are few structures visible to ultrasound. Secondly, I was too sore to enable them to press the scanner inward sufficiently in that area. Given these facts, I would question why I was referred for an ultrasound in the first place, as its only effect was to cause unnecessary delay. I saw a different GP about the ultrasound result. She thought that the most likely cause was bowel adhesions and made an urgent referral to the colo-rectal surgery department of the John Radcliffe Hospital in Oxford. Her referral was wrongly sent to the upper GI surgery team, who gave me an appointment in January 2012. I turned up to the appointment, only to be told that the clinic had been cancelled. The letter telling me this had been posted over the Christmas period and only arrived after the appointment date. I was very distressed by this, as the journey to the appointment was uncomfortable and had had to be done by taxi, which I could ill-afford. I was also distressed because I desperately wanted a speedy solution to the problem so that I would no longer be in constant pain and could return to work. However, the upper-GI team’s secretary arranged for me to see one of the colo-rectal registrars that same day. I am very thankful to her for making the effort to arrange that.

The colo-rectal registrar I saw felt that a CT-scan and herniogram were necessary in order to obtain more diagnostic information. This scan did not take place until the end of January. I was very nervous about these tests, as some of my strongest bad memories from my original hospital stay concerned having CT-guided drains put into my abdominal cavity. I was worried that the repeat experience of having abdominal injections and being inside a CT scanner could provoke a flashback and/or panic attack. A week beforehand, I rang the radiology department and tried to find someone to discuss these concerns with. I simply wanted staff to be aware of the problem, the reasons why I might be edgy or panicky on the day and to know that, in this event, it was important that the radiologists carrying out the tests did not become frustrated or impatient. The department seemed very surprised that I had called and seemed to have no experience of dealing with a query of this nature. My concerns were not passed on to the staff present on the day of the tests. My GP prescribed a one-off dose of diazepam to help me through the tests – I wonder why no radiology staff suggested this option when I explained my concerns. In the event, the radiologist concerned decided that a herniogram was an inappropriate test for someone with my history and a probable diagnosis of bowel adhesions, as it carried an increased risk of perforating the bowel. I would therefore question why this test was ordered in the first place, subjecting me to a large amount of unnecessary anxiety.

According to the radiologist’s report, the CT-scan showed bowel adhesions and a small umbilical hernia. I waited until the end of February to see a registrar regarding the scan. I had not seen this registrar before and during the consultation it became patently obvious that he had neither read my notes nor looked at the scan beforehand. Despite the radiologist’s report, he asserted that the scan looked normal and that bowel adhesions could not cause the level of pain I was in. He clearly had no prior knowledge of my previous problems with the original abscess or of the degree of damage it had wrought. He had not viewed or sought copies of the original CT-scans from 3 years before. He asserted that nothing, surgically, could be done. He said that he would write a letter referring me to the pain clinic. He suggested that I should try to build up my activity levels gradually and try to lose weight. I pointed out that the pain I was in worsens considerably when exercising. Even when walking, the further I walk the greater the pain becomes. I also argued that, despite several months spent unable to work and with a minimally active daily life, I have not gained any weight. I told him that I am a vegetarian with a relatively healthy diet, high in fruit and fibre. My bowel motions are of normal frequency and consistency, yet are sometimes accompanied by excruciating abdominal pain. Despite these points, the registrar insisted that there was nothing he or his department could do for me. I left that consultation feeling suicidal. I felt that I simply could not cope indefinitely with the level of pain I was (and still am) in, or the circumscribed existence it entailed. I felt that the registrar had failed to pay sufficient attention to my circumstances or to listen to me and I felt totally abandoned.

This consultation was followed up by a letter from the colo-rectal department’s consultant. The copy of this letter intended for my GP had been sent to my previous GP surgery, despite the fact that my current GP had made the original referral. I had to take my own copy to my GP for them to scan in. In addition, the letter contained several mistakes. It once again stated (contrary to the radiologist’s report) that the CT-scan was normal. It stated that my pain is intermittent (it is constant). It stated that the original problem was directly due to the removal of my appendix, rather than the subsequent pelvic abscess/es and infection. It once more asserted that nothing could be done to relieve the problem surgically. The letter alluded to a ‘previously outlined’ plan for managing my condition, including a referral to the pain clinic and some weight loss. Neither I nor my GP had received any such plan. I took the letter to the GP who had made the original referral. She was as taken aback as I was by as its contents and by the assertion that nothing surgical could be done. She suggested that she refer me to another consultant for a second opinion. By now, the strain my physical condition had put on my mental health and material circumstances was extreme. As I was unable to work, I had to spend my savings in order to live and my financial situation was increasingly precarious. Nevertheless, in order to expedite the process, I offered to pay to see a second consultant privately. Before this consultation, the GP agreed, at my request, to write to Yeovil Hospital to ask for copies of my original CT scans.

Obtaining copies of scans slowed the process, so it was mid-May before I was able to see the second consultant. From the start of the consultation, he seemed better acquainted with my condition and overall situation. He also took more time to listen to my symptoms and concerns. He disagreed with the original registrar’s assertion that adhesions could not cause the amount of pain I was in. Indeed, he thought that this was the most likely diagnosis. I was, therefore, quite angry that the registrar had simply dismissed this idea. He thought that adhering bowel loops were possibly coupled with the adhesion of bowel to the abdominal wall, which would explain why the pain worsens with exercise. He agreed that it was virtually impossible for me to exercise in my current situation. He said ‘we can’t just leave you like this. ’ He agreed that, at age 25, continuing indefinitely without a concrete diagnosis and with no attempt at resolving the problem was simply untenable. He also asserted that bowel adhering to itself or abdominal wall would not show up clearly on a CT-scan. I wondered why the registrar had not known this. The consultant therefore advised carrying out an exploratory laparoscopy. This should give a definite diagnosis and, if bowel adhesions were indeed the problem, they could be divided during the procedure. He was hopeful that this would solve or at least ameliorate the problem. He also wanted to get the pain management team involved as, once established, chronic pain can be very difficult to treat. He was confident that a combination of both approaches should bring considerable improvement. I raised the issue with him that, despite the fact that a referral should have been made in February, I had heard nothing from the pain clinic. I left pleased with the outcome of this consultation and the way it was conducted, but angry that a second consultation had been necessary at all. I was also angry that I had needed to pay in order to get seen within a reasonable time frame.

The second consultant stated that he was happy to carry out the laparoscopy on the NHS. Given the length of time it had taken to get thus far, he thought it inadvisable that I should spend more time on a waiting list. He would, therefore, try to fit me into his schedule over the ‘next few weeks. ’ By early August, I had still not received a date for the procedure. I therefore contacted the John Radcliffe colo-rectal department’s secretary. Her records contained no reference to the fact that I was due to undergo a laparoscopy. After phoning the consultant’s private secretary, I established that there had been a breakdown in communication between the private and NHS practice and the message had not been passed between them. Surely, as the NHS becomes more open to competition and commercial input, coordination between such separate entities will have to be improved? After multiple telephone calls, I was given a date of 3rd September. I also mentioned that I had heard nothing from the pain clinic and the NHS colo-rectal secretary therefore resent the referral.

Towards the end of August, having still heard nothing, I contacted the pain clinic directly. They had no record of either referral and told me that they now only accepted referrals from GPs. Neither the colo-rectal department nor the GP were aware of this fact until I told them. I still have no idea what the pain clinic did with the first two referrals they received. My GP made a new referral, accompanied by a letter explaining the circumstances and asking them to backdate the referral to February, when it should have been made. This should have ensured that I was seen quickly. However, I then received an appointment for the pain clinic in January 2013. Subsequent enquires by the GP confirmed that this was the earliest they could offer. I feel that it taking nearly a year to access a service relating to a service as crucial as pain management is simply unacceptable. This is especially so given that my surgical consultant feels that it is important that input from the pain management team accompany surgery.

In August I underwent a pre-operative assessment. On the morning this took place my pain was particularly acute and I had to take a considerable level of analgesia in order to be able to attend. As usual, I was acutely anxious in the hospital environment and the tests carried out invoked painful memories. Unsurprisingly, my blood pressure was extremely high. Several readings were taken. Each was higher than the last and the frequent squeezing of the pressure cuff left a large bruise on my arm. I was distressed by these proceedings, especially when staff suggested that the level of my BP could lead to my operation being cancelled. The staff at the pre-op clinic showed a signal lack of understanding or sympathy towards my anxiety and distress. I was asked to wait to see a doctor, who I was told would see me in approximately half an hour. After waiting for him for more than two hours, I was so distressed that I was sitting in the waiting area in floods of tears and only just managing to find enough self-control not to simply walk out. None of the staff present appeared to notice and, when the doctor did arrive, he saw his patients out of order and I had to wait while he saw others whose appointments had been after my own. When I did see him, he failed to identify himself, his position or his purpose in examining me and it took several questions to elicit this. The outcome of this examination was simply that I was asked to see my own GP. It was very poor doctor patient communication and left me feeling as though I was not a person, just another unit to be examined. Indeed the entire pre-op clinic felt somewhat like this.

After this very distressing experience at the pre-op clinic, I saw a GP. The guideline blood pressure lowering medication for my age group usually takes more than a month to come into full effect. Since my surgery was scheduled to take place sooner, he put me on a drug that would lower my BP more quickly (though accompanied by some side-effects). Very shortly after this, I received a letter saying that, owing to an unexpectedly large number of cancer patients presenting to the colo-rectal surgery department, my operation had been cancelled. I contacted the department and was told they could give me no new date, or even tell me roughly how long I would have to wait. I was utterly stunned by this news and once again felt suicidal – I simply did not know how much longer I could stand the level of pain I was in. I understood that patients with life-threatening conditions had to take priority, but I found it difficult to understand how the department could be so stretched that a small rise in the numbers of these cases could cause all other procedures to be put on hold. I also felt that, while my condition is not life threatening, the department had failed to understand just how life-limiting it is. I also felt that I had been put through the experience at the pre-op clinic and had made every effort to lower my BP as quickly as possible to no purpose.

The colo-rectal department said they could offer me a new date fairly soon, but only if I was happy to have the operation carried out by the first consultant I had come into contact with. This was the man who had written a letter full of mistakes insisting there was nothing he could do to help me. Having already been on the receiving end of the surgical mistake which was responsible for my current problems, I was unwilling to undergo surgery performed by a surgeon whose competence I had even the slightest doubts in.

During this period my pain had been worsening, especially the periodic outbreaks of extreme pain. These were becoming increasing difficult to control with the analgesia available to me. My GP therefore prescribed liquid morphine to help manage these outbreaks. Faced with the pain and the prospect of living without wages for a further indeterminate length of time, I obtained a quote for having the procedure privately. To my astonishment this cost turned out to be considerably less than the amount the state had paid out in housing and other benefits to enable me to live while incapacitated. This state of affairs seems to defy logic!

This entire experience has left me distressed, anxious, extremely angry and occasionally suicidal. It has done nothing to allay my fear of hospitals or medical procedures, or to improve my trust in medical practitioners. I have had outstanding support from multiple people at my GP surgery throughout and would like to praise and thank them. However, the treatment I received at every NHS hospital clinic I attended was in some way unsatisfactory and was on occasion totally unacceptable. Large numbers of professionals in various fields failed to listen to me and paid insufficient attention to my concerns. Perhaps because there was no immediate or obvious diagnosis, no one took ownership of my problem. I was passed between a succession of practitioners who seemed to have little sympathy, understanding of the level of pain and disability I was experiencing or willingness to try and remedy the problem. At every stage of the process there has been administrative confusion or mistake and a notable lack of coordination between different departments and hospitals. Copies of my original scans were only eventually obtained at my personal behest. I have had to chase or follow up appointments almost every time, making several personal phone calls to clinics’ secretaries. I am also extremely angry that, in order to obtain adequate and timely care I have now twice had to pay to have treatment privately. Surely the NHS can and should do better than this?

AbdominalPain

Gynaecology Outpatient Clinic (pelvic pain)

I was treated for pelvic pain in the Gynaecology Outpatient Clinic by the doctor and their colleagues – the treatment was exceptionally good, the doctors listened patiently, explained their diagnosis in great detail and answered all my questions – the pelvic pain clinic is a jewel in the JR’s crown!

Anonymous

Good experience at Barnsley Hospital

At the beginning of this year I was admitted to the Barnsley District Hospital for a pelvic floor repair. I particularly appreciated the high level of privacy I received during my stay.

I would particularly like to thank all the doctors and nursing staff on Ward 14.

The only complaint I have about my hospital experience was, I had to be admitted at 4pm. There was no bed for me I said to the sister “Please don’t send me home”. Anyway, I got a bed about 8pm everything ran smoothly after that.

WRFP012