Rude and Unprofessional

My boyfriend was at University when he started to feel very unwell. He had really strong pain in his stomach and was vomiting all the time. Someone called an ambulance and he was taken to this hospital. He was lying on the floor in A&E with plastic bag. He was in pain and was vomiting. He asked 2 doctors for help but there was no reaction.

After one hour a nurse took him and put him on a bed. She asked a lot of questions about alcohol and drugs and left. He doesnt take any drugs and he doesnt drink alcohol. After another hour doctor came and asked the same questions. My boyfirend was still in terrible pain and was vomiting all the time…. After another 40minutes they did blood tests and gave him paracetamol.

After next hour they said that blood tests are fine, they gave him co-codamol and sent him home. He said that he cant walk on his own and that he lives on the other side of London and that his parents will be there in another 40minutes. And what nurse did? She said that he has to leave now and that he can take a cab…

Is that a joke?

We took him from the station. He werent able to walk and talk and was vomiting.

It happened on Wednesday. On thursday he had jus a slice of bread for dinner and on friday morning I took him back to hospital. Now he is in Northwick Park Hospital and its another joke…

Alexa

He later found that particles of the stone had gone back into the kidney

He was diagnosed with a stone in the ureter in April and was in considerable pain. He was fitted with a stent and had to wait 6 weeks for an operation to blast the stone, he was hoping this would solve the problem but the pain persisted.

He later found that particles of the stone had gone back into the kidney and that there was much ‘gravel’ still in the ureter and there was possible damage from the stent.

He is still in much pain and very depressed, he is also on a horrendous cocktail of drugs which make him mentally confused. He is concerned about losing his job which he loves and no longer getting paid. Can nothing be done?

frustrated mum

My son’s post operative chronic pain

My son had a cyst on his spleen drained and removed May last year. 6 weeks later he had awful stomach pains and I took him to A & E. The pains came back about every 6 weeks up until Christmas.

By Christmas he was on eight different tablets but they didn’t know what they were treating him for as nothing had been looked into. On our 7th visit to A & E within 7 months we refused to leave until something was done.

He had a CT scan which showed nothing. We have had some appointments since but no one knows what’s wrong and they are putting it down to post op chronic pain. I am still pushing for answers. I have complained to both The Evalina where he had his op but has now been discharged and our local hospital Tunbridge Wells where all the A & E visits were. We have now got our local MP involved.

Each scan he has seems to get different opinions as to who looks at it so have now arranged for a private scan to see who is right. One said he had a fatty lump on his liver and a haematoma on his spleen, the next 3 months later said there was no lump on his liver but that the cyst had returned on his spleen and they were adamant it isn’t a haematoma.

The surgeon also cut through his bowel during the op so we wondered if the problem was there. Our GP has been great, but the lack of care and compassion at both hospitals has appalled us.

My son is 17 and has spent the last 10 months in bed most of the time, not being able to go to college or have any sort of a social life. We have been banned from A&E even though we have been told he has stones in his appendix.

To turn up with a then 16 year old in pain and get told by a surgeon that its not his problem and that we should return to the Evalina. When I pointed out the pain he was in and then the Evalina was quite a journey away just said it wasn’t their problem and that he would arrange a outpatient appointment with the Evalina which he then never did anyway.

I don’t intend to give up. The operation was supposed to get him out of pain not make him worse.

Miley

Reduced weekend service

My father – who is in the late stages of lung cancer that has spread through his body – was recently admitted to the Carlton/Coleby ward with a suspected respiratory problem.

He has been suffering a lot of pain in recent weeks and was prescribed decently sized doses of strong painkillers, which were just about coping with the pain. Then on admittance to the Carlton/Coleby ward, the pain management team lowered his dosage. He suffered a long drawn out night of high pain on the Friday night of his admittance, continuing through the Saturday morning.

He was clearly suffering when I went to see him Saturday afternoon. We asked the nurse about getting a higher dosage of pain relief, who initially said that this wasn’t possible. After a bit of persistence, it transpired we could call the doctor, who would be able to assess and potentially prescribe a higher dosage. The nurse told us the doctor would be around in “5 – 10 minutes”.

Minutes came and went, while my father continued to suffer – reduced to tears because of the pain. Eventually, over two hours after initially being called, the doctor arrived. After a couple of questions, the doctor was then distracted and disappeared for 10 minutes. After re-appearing and asking a few more questions, she agreed to increase his pain relief medication, although I wasn’t instilled with a high confidence in this assessment. When I left the hospital, almost 3 hours after the initial call to the doctor, he still hadn’t been given his new medication.

During this whole process, it was revealed to us that a “reduced service” runs at the weekends. In this case, from 24 doctors serving up to 168 patients during the week, to just 1 doctor at the weekend. This is obviously a drastic reduction, and is unacceptable. It’s not just a reduced service, it’s pretty much non-existent. My father was essentially forced through hours and hours of pain because the pain management team under-dosed, and there were no doctors available to increase the dosage. Had he been admitted at the start of the week, this would not have been the case.

The nurses, despite some early reticence, were very co-operative once pushed, and were visibly doing a good job on the ward. And despite my lack of confidence in the young doctor, I realise she was in a difficult position being on call to 6 wards, and it wasn’t her fault she was doing this work alone. The problem is obviously with the numbers of doctors available. I would expect a reasonable (maximum) reduction of service to be of the order of 4 doctors per ward to 1 per ward – I. e. a 75% reduction. Instead, they are running at a 96% reduced service for 2 days of the week. I’m not quite sure how this is acceptable, and is particularly unfortunate for those who happen to suffer at the weekend.

lindumoxfordia

I have panic attacks now due to a traumatic labour

I finally in 2011 had a cute baby boy this should of been the best day of my life but it was far from it after being told my baby was going to big, the doctor said I was to be induced on the 15th my due date being the 17th.

I went into hospital on the 15th and got induced the next morning they broke my waters and after a while took me to the delivery suite around 11, 30 they said at 3.30 I was 6cm yet at 9.30pm I was still only 6 he was back to back. They put in 2 epidurals which fell out a fentanyl drip which fell out.

I finally had him at 2.30 am in the morning. I can handle pain but this was horrible I went up to mat2 at 8.30 not one person came to me till 7pm and that was to check my baby’s blood sugar.

I saw them again at 11am the next day when I was allowed home, I asked if my baby was going to be checked they replied at ask why. I said it doesn’t matter then I had to ask if I should be on anti-clotting injections, in all the time I was in hospital (3 nights) I was given a salad sandwich. The midwifes who attended me on mat2 were rude and since having my baby I’ve had really bad anxiety and panic attacks and I know it’s because my labour was traumatic I’m 35 now and its put me of having more children

ASHTON12

My miscarriage experience at Queen’s Hospital, Romford

I started to bleed at over 12 weeks pregnant. I had had fertility treatment (privately). I went to Queens who made me wait in an abandoned office room for over 5 hours before I was seen. The Doctor said all was fine after a very brief examination. I was not allowed a scan even though I asked for one many many times. I had to call King George in Seven Kings to try and get a scan (the two hospitals are aparently linked) and was told I could have one in March. Over a month later. I was allowed to come that afternoon to sit and wait for a scan – but only after begging and crying on the phone. I was sent back to Queens after being told unceremoniously the ‘product is dead’. At Queens I encountered the most unsympathetic, unhelpful people I felt I have ever met in my life.

They constantly referred to my baby as ‘the product’, and I feel they tried to bully me into having the baby removed surgically. I didn’t and in the end I had no idea what was going to happen to me. I didn’t get any emotional care, no advice on what would happen physically, and no advice as to who I should contact if I had any questions. They didn’t even give me a leaflet.

That night I had full on contractions and the baby came. I went to the hospital the next day as I was in so much pain I could hardly walk. The staff member yelled my name and walked away so quickly that I couldn’t follow. I felt I was obviously a massive inconvenience to them all. The whole experience had been so unbelievably awful that we went away to Portsmouth for the weekend. When I got there I realised I was really ill. (I have type 1 diabetes) My blood sugars were so high they wouldn’t register which is a typical sign of infection. I went to the A&E there (Queen Alexandra – I would recommend it to anyone) and the staff were absolutely lovely. The first thing they did was to give me a leaflet from the miscarriage association and tell me what was happening to my body.

They diagnosed me with a serious infection of my uterus (which could have left me infertile had it not been treated). I was admitted and had IV antibiotics and then 4 weeks of oral antibiotics, such was the seriousness of the infection.

I DID write to Queens hospital and had a letter of apology and telling me all the things they had put in place to change what had happened to me.

More recently I had another miscarriage at 7 weeks pregnant and once again went to Queens, reassured that their practice had improved significantly.

Absolutely nothing had changed in my opinion. I thought the treatment was again awful, there was still no information given to me and I still don’t feel as if my emotional needs were even considered.

I am very lucky in that I have my very supportive partner, family and friends and have medical experience as I trained as a nurse but if I hadn’t I can’t even bear to think about how I would have coped.

Extremely Unhappy

Brilliant doctor – patient care ruined by nurse attitudes and lack of bedside manner

After 3 wks of abdo pain I was instructed by my GP, that if my complaint worsened to go to A&E. 2 wks after that it did, so as instructed I went where I managed to tell the triage nurse “abdo pain & diarrhoea” (perhaps I should have said change in bowel habits). Immediately she threw her head in her hands and seemed to be berating me for going there, “we don’t want you here, we don’t like diarrhoea, this is ridiculous etc”. My GP had told me to do this so I didn’t appreciate this apparent level of unprofessionalism when I was worried about my condition anyway.

I was immediately whisked into a barrier room, with no explanation as to what was happening and no chance to ask if someone could tell my dad who came with me where I was. I had to text him. Nobody asked if I came with anyone. I texted dad to knock on the A&E door where the staff then told him I wasn’t in A & E and that I should be in the waiting room.

Unsurprisingly they seemed to forget about me. They had parked a cleaning trolley in front of the door with no window that had to stay shut. It felt like I was literally put in that room and forgotten about. When dad finally found me, I was so upset and overwhelmed I burst into tears and when he asked the nurse what was happening, she said in what I found an impatient and abrupt way “I did tell you it would be a 2-3 hour wait for a consultant”. Which she definitely did not and if I was that contagious like they must have thought, 2-3 hours seems a ridiculous time to keep me in isolation with my dad being allowed to come and go as he liked. He had to remove his coat but was allowed to bring it into the barrier room with me – is this ‘containment’?

I wasn’t even allowed to the toilet. I had a commode wheeled in, with no toilet paper and had to hold the doors shut while I was using it because the various nurses didn’t knock when coming in. How many nurses were working on my case I don’t kow because there were so many faces peeking in the door I felt like a circus show.

Nurses snapped at me and I felt like an inconvenience to them. One nurse was very rough when removing the cannula from my hand I couldn’t wait to get out of there to be honest even though my case is ongoing.

The doctor was fabulous, can’t fault her one bit. The nurses I met however need to sort their attitudes to patients out. I was worried and upset anyway, fine put your gown and gloves on but you won’t catch anything from talking to me. I won’t bite. I felt like an experiment to be honest. The doc was brilliant but the nurses did nothing to attempt to explain what was happening despite me being on the verge of tears from frustration.

Bedside manner was lacking among the nurses I met. I appreciate they work long hours in a stressful environment but if they can’t hack it they shouldn’t be in A&E. You can know everything about procedures and infection control but if you make patients feel rubbish in the meantime, you are not a good practitioner.

challenger23

Miscarriage care on christmas day

Yesterday (Christmas day) I was rushed to University Hospital Coventry E. P. A. U.

I had awful cramps and bleeding. I collapsed once on the way there and then again when I got to the booking in reception, the staff over seeing my care were fantastic I had a lovely nurse and Doctor who treated me with great care, consideration and with the utmost respect. I was examined and told I was miscarrying, I suspected I was as this has been my third. I was given oxygen, I. V fluids and pain relief and made comfortable. I was later discharged that evening, only when I was ready and of course, I was urged that if I felt ill again to come back in.

I would like to say a big thank you to all the staff overseeing my care, you are all a credit to your team and University Hospital.

And to the nurse that held my hand when I was in agony – thank you from the bottom of my heart.

paganprincess

My pain has led to depression

I have arthritis, bulging disks and many health issues.

I was referred to the pain clinic which to me was no help at all. The pills i am on are not helping and i feel that my doctor doesn’t know what to do.

I have given up on the NHS as I can’t seem to get the help I need.

I suffer with bad depression and it is getting worse as I cannot get much relief from this pain.

Suffering

My daughters experience in the A & E Department

Last week my daughter suffered terribly at the hands of a doctor in the A & E Department who refused to give her Entonox when she had four 6/7inch lacerations to the top of her left leg. She has always been given Entonox as her injuries where usually very bad and needed stitching as a result of her self-harming.

After seeing the triage nurse, I asked if she could have Entonox to help her manage the pain as this was what she was usually given. We were asked to wait in the reception area for a minute while she went to the minor’s area, I presumed she was going to get her seen. When nothing happened for about 20 minutes and my daughter started crying. I went to the minors department to ask for help as my daughter was in incredible pain.

She was offered two paracetamol for the pain and told she would just have to wait. My daughter was just left with no idea of how long she would have to wait or cope with such incredible pain. After a while I went back to the minors department and complained. It was only then that I was told that it was under the direct instructions of a particular doctor that my daughter was not to be given Entonox. I was disgusted and asked to speak with the doctor. I then went on to try and explain to the doctor that she needed to have the Enotonx to help her cope with the pain and that she had it every time she had such injuries it was about six weeks since she last had it. I could not understand why the doctor was refusing to give her the Entonox when they had not even examined her.

I didn’t get any answers from the doctor who just argued with me then said they’d had had enough and just walked out of the room. I felt the doctor was awful,very patronising and very argumentative. Having to argue with a doctor to try and get help whilst my daughter was just left alone in the waiting area crying in pain in front of everyone. It is a disgrace! ! I have complained about this particular doctor in June last year as I think they have a problem with people who self-harm. It is totally unacceptable to be treated this way.

I insisted that my daughter was seen by a consultant and eventually after suffering for nearly two hours she was given the Entonox. She was also was given Tramadol/Diclofenic and Paracetamol. She then had 40 stitches in her leg. I have filed another complaint with regards to the doctor’s conduct with the Patient Relations Department. If we could possibly avoid going to the A & E Department we would. It is unacceptable to be treated this way.

Another Concerned Parent