In July last year my husband suffered a TIA. We went to Southend Hospital A&E and after examination by the Stroke Registrar, he was admitted to the Stroke Unit and monitored overnight. He then took part in a pilot to try out some drugs. He was also monitored further to see what had caused his stroke. It was later discovered that he had a heart murmur. All this time, he was looked after with the greatest of care and continues to do so during his visits to the Warfarin Clinic.
Ten days after my husband had the TIA, I experienced tingling in my left arm. At first I thought I had been lying on it, but when it happened again, we rang for the ambulance. I was taken to A & E. Nothing was found, but they referred me to the Stroke Clinic and I was given an appointment for the following week. I thought I had over-reacted, but they said not to worry. I had a Doppler scan and the consultant said I would not be going home. He showed me the X-Ray of my carotid artery and explained that I was in danger of having a full-blown stroke.
To cut a long story short, I was admitted to hospital, everyone was so kind and took time to explain what they wanted to do and what the operation would entail and what could happen. This happened several times and several people spoke to me about it. The surgical team visited me and explained everything that would happen.
I did have to spend a long time in hospital because the specialist anaesthetists were not available, but during all that time I was really well looked after and was never made to feel a nuisance and I never felt ignored and put in a corner. Every time someone came into the ward they spoke to me, even when they had come to see someone else.
I have to say that everyone on this ward treated me with the utmost care and respect and I think this Unit achieves the standard that any ward or unit would be pleased to attain.
Since then I have had treatment in the Endoscopy Unit and have also found them to be kind and caring.
Both my husband and I think we are lucky to live close to Southend Hospital and we are very grateful to have received such wonderful care.
I would like to say that they have an excellent team at the Gynaecology Unit at Good Hope Hospital.
I had never been in hospital or had an operation before only to have my two children. I was feeling very frightened and scared, the Doctor was excellent and his team on ward 2. I could not have had any better support and care even if I had gone private. Even on the the one day (after my hysterectomy operation) they were short staffed and it didn’t affect the care and support that was given.
All I can say- Excellent team work!
My son was admitted for a minor operation to the Boothroyd Centre last week and I just want to say how happy I was with the care that we received whilst we were there.
The receptionist at check in was friendly and polite (sorry I didn’t get your name, but it was the young blonde lady working on Tuesday!). The nursing staff ( Sandra, Vicki and I think Jane? ) were lovely to both myself, as a worried parent, and my son as the patient.
We then saw the surgeon, Mr Verma, who is very nice and explained what would be happening so well. The ODP (Janet) who came to collect us to go to theatre was friendly and reassuring, and the anaesthetist ( Khalid? ) was so lovely to my son, and made going to sleep so easy and not traumatic at all for my son.
This team are worth their weight in gold! Thank you to all concerned!
He was diagnosed with a stone in the ureter in April and was in considerable pain. He was fitted with a stent and had to wait 6 weeks for an operation to blast the stone, he was hoping this would solve the problem but the pain persisted.
He later found that particles of the stone had gone back into the kidney and that there was much ‘gravel’ still in the ureter and there was possible damage from the stent.
He is still in much pain and very depressed, he is also on a horrendous cocktail of drugs which make him mentally confused. He is concerned about losing his job which he loves and no longer getting paid. Can nothing be done?
My son had a cyst on his spleen drained and removed May last year. 6 weeks later he had awful stomach pains and I took him to A & E. The pains came back about every 6 weeks up until Christmas.
By Christmas he was on eight different tablets but they didn’t know what they were treating him for as nothing had been looked into. On our 7th visit to A & E within 7 months we refused to leave until something was done.
He had a CT scan which showed nothing. We have had some appointments since but no one knows what’s wrong and they are putting it down to post op chronic pain. I am still pushing for answers. I have complained to both The Evalina where he had his op but has now been discharged and our local hospital Tunbridge Wells where all the A & E visits were. We have now got our local MP involved.
Each scan he has seems to get different opinions as to who looks at it so have now arranged for a private scan to see who is right. One said he had a fatty lump on his liver and a haematoma on his spleen, the next 3 months later said there was no lump on his liver but that the cyst had returned on his spleen and they were adamant it isn’t a haematoma.
The surgeon also cut through his bowel during the op so we wondered if the problem was there. Our GP has been great, but the lack of care and compassion at both hospitals has appalled us.
My son is 17 and has spent the last 10 months in bed most of the time, not being able to go to college or have any sort of a social life. We have been banned from A&E even though we have been told he has stones in his appendix.
To turn up with a then 16 year old in pain and get told by a surgeon that its not his problem and that we should return to the Evalina. When I pointed out the pain he was in and then the Evalina was quite a journey away just said it wasn’t their problem and that he would arrange a outpatient appointment with the Evalina which he then never did anyway.
I don’t intend to give up. The operation was supposed to get him out of pain not make him worse.
Following an emergency admission my mother-in-law was referred in early october for a gallbladder removal operation. Within a few weeks she had a pre- op assessment, which made the family think that she would have her procedure sometime soon. Silly us!
Just before Xmas she was admitted again as an emergency – she’s asked me to pass on her thanks to the staff on ward B5 who looked after her very well. They couldn’t operate on her as she had an infection, which they treated, and then discharged her with advice from the doctors that she would receive an appointment for her op in 4-6 weeks time (apparently because of the infection she couldn’t be operated on any sooner).
Earlier this week the hospital contacted her offering a cancellation slot for this week. As this was sooner than the 4-6 weeks post infection period this offer could not be accepted. Today she has been contacted for yet another pre-op assessment appointment, has been advised that the list is full and that she shouldn’t have been told that an appointment would be given within 4-6 weeks after discharge. She is now back to square one, with no idea of how much longer she will have to wait, confused about the conflicting advice that staff representing the hospital have given her (when are staff going to realise that when they talk to patients they are doing so on behalf of the organisation and should not be simply giving a personal viewpoint? ), and extremely worried that if she doesn’t have her op soon the cycle of emergency admission will start all over again.
Surely there is a more efficient way of running such a service? I’m sure her experience is not different to that of many patients, yet no one seems to care about the worry and inconvenience this brings to patients and their families (not to mention the huge waste of tax payers’ money). I would have thought that with the spotlights so firmly on the future of Rotherham hospital and its staff that more effort would have been made to provide a slick service valued by Rotherham patients.
Last month, as an out patient I had a cataract operation . I would like to say a big thank-you to all the staff who all worked together as a team to make my operation go as smoothly as possible. From start to finish each member of staff explained what was going to happen and reassured me at each stage what was going on.. A big thank-you to the NHS Northampton.
I had a turp operation which unfortunately caused heavy bleeding resulting in 2 further visits to theatre.
On Sitwell Ward I was treated excellently, discharged after 4 days then due to problems with catheter I was readmitted a further twice. I still have problems controlling waterworks but getting better.
I went into Northern General Hospital because I’d been having fits and they did an operation on me which put metal plates in my head after I fractured my skull in an accident. The staff and support worker gave me all the details about the operation and they operated on my head and mouth. I’ve also been to hospital for a hernia operation. The staff have always been good to me. I now take tablets to stop me from having seizures.
This is a short stay ward. Yesterday I had to ask about when I was going for my operation, there is no communication and I feel some staff just can’t wait to get you out.
I got treated better on the discharge ward. They were great but the wait for medicines is ridiculous. 11 years ago I was in intensive care, can’t praise them enough.
I think sometimes patients are not seen as important.
It’s not the first time I have been on D4, it’s not right – the patient should come first.