My father in law was admitted to Sunderland Royal Hospital ward E53. I found the medical staff to be very good. Good at communicating and caring.
Some of the nursing staff on the other hand were unprofessional and very uncaring.
My father in law was put onto the Liverpool care pathway and it was explained by the doctor who was very good.
After this discussion we were asked if there was anything we wanted so I requested a side room as his breathing was noisy and thought it would be more pleasant for us and him and the other patients. This was on the Saturday and we were told by a male staff nurse that the bed manager said there wouldn’t be one available until Monday which as he was only to survive until Monday seemed a bit late. I suggested another ward or moving out a fitter patient but said that was not feasible. A room did come available on the Sunday however. I did wonder if he would ever have got a room if I hadn’t pestered.
He was having sedation as he was rather agitated at times so I asked the nurse at the nurses station if he could have some and be turned at the same time. 40 minutes later it hadn’t arrived so my husband went to ask again and the nurse said she hadn’t been to get it due to being too busy. It arrived in the next 5 mins. I feel it is too long to wait, thankfully it wasn’t analgesia. We asked for him to be turned as it had been 6 hours she said she would be back. 10 mins later she did not appear so we did it ourselves. When she did appear, I wasn’t very happy and asked her how often she thought he should be moved and she said 4 hourly even though 6 hours had lapsed. He certainly wasn’t given 4 hourly turns for pressure care.
Ways in which they could improve care: – when the doctor takes the family into a room and discusses the Liverpool Pathway, a nurse should also be present so that she can tell you what the nursing care pathway will be. What we were promised from the doctor about the nursing care was certainly not the case. Once he was deemed as terminal, we never saw nurses for dust.
When in a side room with a dying, patient relatives need support as well. A nurses head put round the door every hour or so to see if the patient is ok wouldn’t kill them surely and would show caring and compassion for others which apparently is sadly missing in the trained nurses.
The sister appeared on the Monday on the ward. Her desk was opposite the room we were in. She never once came to introduce herself or look in on my father in law which I thought was very unprofessional and uncaring. The other nurses didn’t either. We had to go and find them if we wanted anything and then wait. I felt as though we had been put in a room and left to our own devices with no care for the dying in place.
My husband was concerned about leaving at night because nobody was coming in through the day for about 6 hours and that was when we were there. What hope did he have of getting any attention at night? The most friendly and attentive staff were the support workers and the domestic staff who did dare to venture into the room to ask if we wanted cups of tea. Thank you.
All in all a very frustrating and disappointing hospital stay. Highly disappointed in the qualified staff and feel they put nursing into disrepute. My father in law did die and needless to say we didn’t get there in time. They said there was someone with him but am loathe to believe them as to how little attention they gave him through the day.
I was admitted with what turned out to be an E-coli infection through the A&E department, and could not possibly praise the staff more for the care and information I received. Nurses regularly checked up on me and the ward I ended up on was perfectly cleaned.
My son was admitted for a minor operation to the Boothroyd Centre last week and I just want to say how happy I was with the care that we received whilst we were there.
The receptionist at check in was friendly and polite (sorry I didn’t get your name, but it was the young blonde lady working on Tuesday!). The nursing staff ( Sandra, Vicki and I think Jane? ) were lovely to both myself, as a worried parent, and my son as the patient.
We then saw the surgeon, Mr Verma, who is very nice and explained what would be happening so well. The ODP (Janet) who came to collect us to go to theatre was friendly and reassuring, and the anaesthetist ( Khalid? ) was so lovely to my son, and made going to sleep so easy and not traumatic at all for my son.
This team are worth their weight in gold! Thank you to all concerned!
I would like to express my grateful thanks for the care I received recently during a short stay in Clarke Ward. I had excellent treatment from the surgical team.
In particular I would like to thank the nursing staff in Clarke Ward for the TLC I received from them all. I am almost looking forward to my next stay!
Thank you all again.
My mother was taken by ambulance to East Surrey Hospital straight into the care of the Acute Stroke Unit. She was admitted to Chaldon Ward.
Every single member of staff on the ward with whom we came into contact treated my mother and the family with kindness, compassion and professionalism for the two weeks until her death. The nursing care was excellent, nothing was too much trouble, and the family were involved at all times. It was immediately evident that staff morale was high and everyone was well motivated.
The standard of cleanliness also seemed to be very good. I am unable to comment on the meals as we were not involved.
Chaldon Ward is a shining example of how every health service ward should be. How do they maintain their high standards and morale? I suspect it is the ward management and if so, how can this be used to help other managers.
I trained as an SRN in the 1970’s and have recently despaired that we would ever again reach the standards of those days. But it can be done and Chaldon Ward proves it!
admitted with pneumonia and kept being moved to different wards where i found some dirty rooms.
10pm one night I was moved to a ward and was sat in a chair for 2 hours whilst I waited for a bed with a mattress on it. where the bed was to go, there was a big stain on the floor which I asked the staff to clean up and they replied that it was only coffee (not sorry I’ll clean that up as i would have expected).
The admission ward was beautiful but i felt that after that the wards went downhill .eg in one ward, dementia patients were shouting during the night and clogging toilets up with stools. men and women were on the same ward, also at meal time a lady in one ward was having a stroke halfway through her tea, the staff food server went to her and took her food away oblivious, that was when I pressed the call nurse button.
I found the inpatient experience frightening, disturbing and disorientating – a very unpleasant experience even though the doctors were very good.
My father was recently admitted to St James’s, having been transferred there from his nursing home. He had lost a lot of weight, was weak and dehydrated. He was swiftly moved to ward 16 where he seemed to be very well looked after.
When my father’s condition deteriorated, the family was contacted so someone could be with him as he neared his end. The nurse who spoke to me on the phone was very kind and caring but she only described symptoms and the hospital’s actions rather than being clear about the fact that he was unlikely to survive more than a couple of hours. Fortunately my job has put me in a position where I speak with senior nurses regularly, including about issues like this – so I understood what to expect when I got the the hospital. I am concerned that someone who has less experience of communicating with hospitals might not have properly understood the severity of Dad’s situation.
Unfortunately I had a long and slow drive to get to the hospital (Manchester to Leeds in rush-hour traffic) and Dad had died before I was able to get to him (other family members had got there more quickly). Because of my knowledge, I was prepared for the sad news when I did arrive and again, the nursing staff were very caring and keen to ensure that I was OK. I am concerned that someone who did not understand the implications of the symptoms as described (and actions taken) might have had a very difficult shock when they arrived.
I believe that the hospital I work with most closely through my job did some research with relatives about end of life care and the strong message from this was that if people are told things like ‘He’s very ill and we’ve had to move him onto x course of treatment’ they tend to assume that there’s still a strong chance of recovery whereas if they were told that the person was not expected to recover and may only last a few more hours, this helped the relatives to prepare for the death. I wonder if this is something that has been considered at St James’s.
My son was taken to A&E after visiting the emergency doctor, as he had a rash on his leg and his foot had swollen up and he could not walk he also had a temperature and felt very unwell.
The doctor that treated him in A&E was fantastic he acted very quickly as he though my son may have a menigitis type illness, getting him straight on the antibiotics, he was very attentive and kept me informed throughout I couldnt fault him.
However it was downhill from there on, on the first evening my son was moved 4 times, he was put on a ward the next day, as he is 17 he had to go on an adult ward, he was placed on a ward, there is no care or attention from any of the nursing staff, you are just left, the food is so bad.
Today he has been discharged, I have not spoke to a doctor I have no diagnosis of what was wrong with him, but just wanted to get him home so I can care for him properly here.
I feel so sad for the elderly people on this ward who may not have anyone visiting them, they do not care if they are washed in fact I think you could lie in your own wee for hours and no one would notice or care. They also must be starving hungry because of the dismal food and meagre portions.
you have to pay to have a bit of tv or music very expensive it is too, they are just left there.
I would just like to express my thanks for the care and compassion shown to my father on a recent trip to the QEII in Welwyn Garden City. Following a cardiac episode he was seen by he GP who referred him to the QEII. He has long standing chronic issues, as well as cancer.
He was triaged promptly and the medical and nursing staff were professional and supportive at all times during his whole stay. The young Irish nurse in the Clinical Decsion Unit was lovely and the young doctors and registrar treated my father with dignity and respect. They took time to explain what they were doing and kept us informed.
He is a colourful character and can be quite loud as he is deaf and has lost his hearing aid. Everyone took the time to listen to him and share a few words and support.
The only thing which was slightly jarring note was the radio which was on in the background until I turned if off. I was not clear who it was for and as my father is hard of hearing this made some communication difficult.
This is the third time the QEII have supported and saved my fathers life he is very thankful for thier continuing support and kindness. He hopes he won’t see them again anytime soon!
Please pass these comments to the whole team and our thanks for all the work they do to support people such as my father.
The medical staff were excellent on both wards, they worked with compassion, and professionalism. However, they had too much to do.
The reason that the hospital gets such bad press is the staff do not have time to do the little things that are important to people. These are simple tasks, like providing a drink when required, help with slippers, or the need to be changed when requested. The staff are prioritizing all the time.
A patient became very distressed when left in her own faeces, because the nursing staff had to see to someone else who required their attention more than she did. Perhaps they could employ some young staff who could do some of the care elements on the ward.