What I liked
I am contacting you in order to congratulate you and the staff at Chesterfield Royal ,regarding the care I received as an in patient.
On finding out from my GP that I needed surgical intervention to cure my problem, I was offered a choice of hospitals and picked Chesterfield knowing very little about your reputation as a health care provider.
As you can appreciate in the current climate this can at times be a risky business with all the stories you hear about in the media.
I was referred to the consultant and on meeting him was given clear,simple information regarding my condition and time to think over the options.
After I had made my decision my admission to St Marys ward was planned and I had my operation on the 17th of April this year.
On admission I was extremely anxious,very tearful and full of fear,had it not been for the staff on the ward and the kindness shown to me from the aneathestist I don’t know what I would of done.
The staff nurse in particular who admitted me was a true ‘angel’ she gave me the one thing I needed before going down for my operation, a reassuring and very welcome hug.
The care I received post operatively was outstanding, nothing was too much for any of the staff on the ward and all my requests for assistance were met straight away and most importantly with a happy response doth day and night.
A couple of days following my operation I unfortunately felt quite unwell and due to the vigilance and expertise of the nurse who had admitted me, she immediately identified the problem, carried out investigations and arranged for a blood transfusion for me, what an absolute star !!
My stay on St Marys Ward was made as pleasurable as possible by the whole of the staff who were at all times professional,knowledgeable,caring,good humoured and extremely hard working.
In fact the list could go on as I have nothing but praise for all the staff on the ward.
To sum up the care I received from referral to discharge is impressive.
I always felt included in my treatment decisions,I was at all times made to fell like an individual ,the ward gave you the feeling of being well managed,I felt safe and secure whilst receiving care and the cleanliness on the ward was outstanding.
I have previously been an in patient in a very well known private hospital and I can honestly say that the care I received whilst at Chesterfield Royal far out shines it in all aspects !!!
I am hoping that I will not have to use hospital services now for a very long time, but would have no worries about using your services again, in fact I recommend your hospital to others at every opportunity I get.
Once again many, many thanks and congratulations !!!