My miscarriage experience at Queen’s Hospital, Romford

I started to bleed at over 12 weeks pregnant. I had had fertility treatment (privately). I went to Queens who made me wait in an abandoned office room for over 5 hours before I was seen. The Doctor said all was fine after a very brief examination. I was not allowed a scan even though I asked for one many many times. I had to call King George in Seven Kings to try and get a scan (the two hospitals are aparently linked) and was told I could have one in March. Over a month later. I was allowed to come that afternoon to sit and wait for a scan – but only after begging and crying on the phone. I was sent back to Queens after being told unceremoniously the ‘product is dead’. At Queens I encountered the most unsympathetic, unhelpful people I felt I have ever met in my life.

They constantly referred to my baby as ‘the product’, and I feel they tried to bully me into having the baby removed surgically. I didn’t and in the end I had no idea what was going to happen to me. I didn’t get any emotional care, no advice on what would happen physically, and no advice as to who I should contact if I had any questions. They didn’t even give me a leaflet.

That night I had full on contractions and the baby came. I went to the hospital the next day as I was in so much pain I could hardly walk. The staff member yelled my name and walked away so quickly that I couldn’t follow. I felt I was obviously a massive inconvenience to them all. The whole experience had been so unbelievably awful that we went away to Portsmouth for the weekend. When I got there I realised I was really ill. (I have type 1 diabetes) My blood sugars were so high they wouldn’t register which is a typical sign of infection. I went to the A&E there (Queen Alexandra – I would recommend it to anyone) and the staff were absolutely lovely. The first thing they did was to give me a leaflet from the miscarriage association and tell me what was happening to my body.

They diagnosed me with a serious infection of my uterus (which could have left me infertile had it not been treated). I was admitted and had IV antibiotics and then 4 weeks of oral antibiotics, such was the seriousness of the infection.

I DID write to Queens hospital and had a letter of apology and telling me all the things they had put in place to change what had happened to me.

More recently I had another miscarriage at 7 weeks pregnant and once again went to Queens, reassured that their practice had improved significantly.

Absolutely nothing had changed in my opinion. I thought the treatment was again awful, there was still no information given to me and I still don’t feel as if my emotional needs were even considered.

I am very lucky in that I have my very supportive partner, family and friends and have medical experience as I trained as a nurse but if I hadn’t I can’t even bear to think about how I would have coped.

Extremely Unhappy

Miscarriage care on christmas day

Yesterday (Christmas day) I was rushed to University Hospital Coventry E. P. A. U.

I had awful cramps and bleeding. I collapsed once on the way there and then again when I got to the booking in reception, the staff over seeing my care were fantastic I had a lovely nurse and Doctor who treated me with great care, consideration and with the utmost respect. I was examined and told I was miscarrying, I suspected I was as this has been my third. I was given oxygen, I. V fluids and pain relief and made comfortable. I was later discharged that evening, only when I was ready and of course, I was urged that if I felt ill again to come back in.

I would like to say a big thank you to all the staff overseeing my care, you are all a credit to your team and University Hospital.

And to the nurse that held my hand when I was in agony – thank you from the bottom of my heart.

paganprincess

Staff telling jokes about patients in Kingston A&E

I was in A&E with what is now suspected to be diverticulitis. It felt disorganised in the extreme.

I was taken straight through without triage and put directly on a bed because I was in agonising pain. We only saw a nurse an hour and a half after i was given a bed to take blood pressure and pain killers. I had to ask for a urine sample pot because i knew they would eventually require one. Another 30 minutes passed and the same nurse came back to give me a blood test. We didn’t see a doctor for 3 hours (I was crying in pain) and only got one to my bedside because my boyfriend who had had enough, went up and demanded it from the nurses in no uncertain terms. He was so strident we had a doctor there in two minutes.

Some doctors were standing around telling jokes. The one that horrified me the most was that one doctor and one nurse were laughing about a patient because he only had one leg. I was disgusted.

A nurse said ‘I was laughing so hard seeing that stump I had to leave the room.’ A doctor laughing about a patient’s unfortunate physical condition in A&E where they are supposed to take care of you, and there are only curtains for a divide and everyone can hear everything? I just hope that man had been discharged by that point in time. Poor guy. He came into A&E for whatever his problem was and had the doctors and nurses mock and ridicule him.

In the cubicle to my left was a girl who couldn’t have been more than 20 years old who was incredibly ill. She continuously vomited for 2 hours and not one person came to see her other than a nurse to give her bowls to throw up in. She arrived at around the same time we did and as far as I saw no one even took her blood pressure or took a blood or urine sample for the first 2 hours we were there. No one put her on an IV to give her any fluids (she must have been dehydrated).

In the cubicle to my right there was a man who had sever haemorrhoidal problems (there is no privacy because only curtains divide). The doctor spoke little english, it seemed. The poor guy had to describe his symptoms six times before the doctor understood what was going on.

I have been to Kingston A&E before. The first time they were ok (with the exception of giving me antibiotics for an infection with a known resistance, I had to get a private doctor who gave me the appropriate drugs a few days later).

lasirena

The consultant acknowledges the loss I have suffered

I have recently been to see Mr Devaraj, a gynae consultant at Macclesfield Hospital, as I have suffered 3 miscarriages.

He was very empathic. I didn’t feel rushed in the appointment. He referred to the miscarriages as babies instead of ‘products of conception’ which is what most doctors say.

I have felt other doctors are very clinical about a very distressing experience which just makes things worse but I feel Mr Devaraj acknowledges the loss that I have suffered. This makes a huge difference to make better an awful situation.

I’m also very impressed that he uses information supplied by the Miscarriage Association as they are a very supportive charity and I’m glad he makes others aware of them.

tracy76

Treatment following two miscarriages

I have sadly suffered two Missed Miscarriages. I cannot fault the staff in the EPAC (Early pregnancy assessment clinic) at Nottingham’s QMC, they were all excellent.

However, I cannot say the same when returning to the QMC for ERPCs (Evacuation of Retained Products of Conception) which I had on both occasions.

The first time, I went to the ward at 7am in the morning. I was distressed and scared and left to sit in a waiting room with people waiting for different procedures. I was thankfully given a sedative and a bed after awhile but was told that I was only on the emergency list so just had to wait until a slot became available. I eventually went to theatre at around 3pm and by this time I was in a great deal of distress. At no point did anyone come to talk to me about how I was feeling and my fears. When I got to theatre there was an argument between two anaesthetists, and two other staff were laughing and joking about something. Everyone ignored me while I cried. I couldn’t breathe very well, so they just shoved the mask over my face and put me to sleep. Later, I returned back to the same ward where as I recovered, a family with 2 small children made lots of noise. The children broke some toys and were crying a lot, eventually my husband said something to them as he was getting cross but they carried on. I eventually went home at 7pm at night – the broken toys left outside the ward door. I was offered no advice, counseling or follow-up.

I went to see my GP about 2 weeks later. He didn’t even know I’d had the miscarriage and I had to explain every thing to him. Surely, within the NHS, people talk to each other? I was offered no advice and told to go home, look on the internet for some support and try again.

3 months later, I fell pregnant again. I rang the doctor who said he didn’t need to see me. Then at 6 weeks, I stopped ‘feeling’ pregnant and had some bleeding – I called my GP again to express my concern. I knew something was wrong. I was told not to worry and they would only scan me 2 weeks later. So two weeks later, I went for the scan and was once again told my baby had died – at 6 weeks as I suspected. I then had to wait another week for them to confirm this. This was horrible. After this I had yet another scan and once again waited in that horrible room to be given my options. I had to wait another 4 days before the ERPC.

On the day of the ERPC, we went to the hospital at 7.30am as requested, it was a Saturday. This time I had a room to myself on the gynae ward – much better. But no one came for ages. Time went on and on and I had no idea when I would go to theatre. I hadn’t eaten and at around 2pm was put on a drip. Still nothing happened and no one knew when I was going in – I was on the emergency list again. At 7.30pm, my husband went out to telephone my parents. While he was out I was whisked away to theatre. No warning and no peccary to soften my cervix. I was frightened and hadn’t said goodbye to my husband.

At the theatre, there was a further delay while they discussed me not having the peccary and then I went in. Once again, I cried a lot but this time the staff were much nicer and asked me what had happened. One of the men held my hand and reassured me.

When I came round in recovery, I heard the nurses talking about my ‘abortion’. Surely, I must have misheard this? When I returned to the ward and my husband it was very late, we cried and I told him about the nurses’ comments. We agreed I must have misheard.

At this point, I assumed that I would be able to eat something and go home. Again, no one came. Eventually my husband went to find out and I was told that I’d have to stay in. This was awful; I needed to be home with my husband and was un-prepared for this. Eventually I was given a piece of toast to eat and I went to bed crying.

My husband arrived at 8.30am the next morning to collect me but no-one came to see me until around 11am – so more waiting and waiting. Eventually I went without waiting for my notes. This time I was given a leaflet about the Miscarriage Association – this was comforting.

I saw my GP again. Once again, he said – go away, try again, look on the internet for support. I have now changed my GP and am arranging some counselling.

I am frightened now – I never want to go the QMC again.

Barbiegirl5

Thankyou to Good Hope Hospital, Gynaecology Ward 2

I just wanted to say how wonderful all of the staff are in ward 2- Gynaecology. I was taken in recently after having a miscarriage at 12 weeks. I stayed in for 2 days and all of the staff were caring; from the doctors and nurses, through to the members of staff that make you a cup of tea and serve food. I just wanted to say a big thankyou.

Also, would like to give a big thankyou to the fertility nurse Diana Homm- she is one of the most caring and nice people that I have met.

Flits494

Thank you to Ward 11 & 12

I recently attended the EPAU on Ward 11 to find out I had had a missed miscarriage and subsequently went on to Ward 12 to receive treatment. I just want to give my thanks to all the staff i encountered during this difficult time. I visited both wards twice last week due to some minor complications and everyone I came into contact with was so kind and compassionate and really made me feel at ease when I was anxious.

November

Parking eye

I am currently pregnant for the 5th time with my last 4 pregnancies ending in miscarriage. I have been classed as high risk and have been visiting the hospital nearly every week for the last 12 weeks. I was rushed to the hospital on the 14th August with suspected pre eclampsia as my blood pressure was extremely high. I purchased what I thought was 3 hours of time. I have just received a parking charge notice saying that I had been in the car park for less than 3 hours. I do not have the receipt but I always purchase more time than I believe I will be there. I attended on the 21st August knowing that I would be in around an hour but still purchased 2 hours I was only there 50 minutes. I have tried speaking to parking eye who basically won’t give me the time of day. I am going through a very stressful time and do not need the extra tension of this. I think that a ticket barrier system that you pay for the exact time would be a lot better as without having to display the ticket in the windscreen you have no visibility when you get back in the car as to when the time expired. As I said this was an extremely stressful time and I’m am 99% sure that I purchased 3 hours as I only have £1 coins in my purse and am sure I paid £4 although I have no way of proving this.

Anonymous

Very caring

I arrived with a suspected miscarriage which developed while I was at the hospital on the bank holiday weekend. Staff consistently in all units accident and emegency, gynaecology and richmond ward could not have been more caring and sensitive. Special thanks to the nurse in A and E – you helped both me and my partner emotionally massively. GP in A & E who fought to get me seen by a Gynae specialist. You were a godsend,

I thank you for your persistence, it turned out to be totally required. The nurse in richmond ward and the three Iovely Gynae doctors I saw. It felt like a really solid team working together with the best interests of their patients at heart.

Special thanks to the security guard who found me in a corridor (and got me back to A & E in a wheelchair, they’d obviously been keeping an eye on me and that’s the level of caring I am talking about throughout the hospital)

Also to all the cleaners. The hospital was literally spotless. Sheets changed immediately, and I felt very grateful for their support. Its super important.

Thank you so much.

Anonymous

so impressed

I recently had a miscarriage and the care I received both in A & E, the day stay unit and the Early Pregnancy Unit has been amazing. Really kind doctors, lovely expert nurses and really reasonable waiting times made me feel really cared for and has helped me to cope with a traumatic event. Thank you everyone. I hope the people who work on the wards get to see this feedback. You are appreciated.

Louise M