Gall Stones, Gallbladder, waiting times

Following an emergency admission my mother-in-law was referred in early october for a gallbladder removal operation. Within a few weeks she had a pre- op assessment, which made the family think that she would have her procedure sometime soon. Silly us!

Just before Xmas she was admitted again as an emergency – she’s asked me to pass on her thanks to the staff on ward B5 who looked after her very well. They couldn’t operate on her as she had an infection, which they treated, and then discharged her with advice from the doctors that she would receive an appointment for her op in 4-6 weeks time (apparently because of the infection she couldn’t be operated on any sooner).

Earlier this week the hospital contacted her offering a cancellation slot for this week. As this was sooner than the 4-6 weeks post infection period this offer could not be accepted. Today she has been contacted for yet another pre-op assessment appointment, has been advised that the list is full and that she shouldn’t have been told that an appointment would be given within 4-6 weeks after discharge. She is now back to square one, with no idea of how much longer she will have to wait, confused about the conflicting advice that staff representing the hospital have given her (when are staff going to realise that when they talk to patients they are doing so on behalf of the organisation and should not be simply giving a personal viewpoint? ), and extremely worried that if she doesn’t have her op soon the cycle of emergency admission will start all over again.

Surely there is a more efficient way of running such a service? I’m sure her experience is not different to that of many patients, yet no one seems to care about the worry and inconvenience this brings to patients and their families (not to mention the huge waste of tax payers’ money). I would have thought that with the spotlights so firmly on the future of Rotherham hospital and its staff that more effort would have been made to provide a slick service valued by Rotherham patients.


My miscarriage experience at Queen’s Hospital, Romford

I started to bleed at over 12 weeks pregnant. I had had fertility treatment (privately). I went to Queens who made me wait in an abandoned office room for over 5 hours before I was seen. The Doctor said all was fine after a very brief examination. I was not allowed a scan even though I asked for one many many times. I had to call King George in Seven Kings to try and get a scan (the two hospitals are aparently linked) and was told I could have one in March. Over a month later. I was allowed to come that afternoon to sit and wait for a scan – but only after begging and crying on the phone. I was sent back to Queens after being told unceremoniously the ‘product is dead’. At Queens I encountered the most unsympathetic, unhelpful people I felt I have ever met in my life.

They constantly referred to my baby as ‘the product’, and I feel they tried to bully me into having the baby removed surgically. I didn’t and in the end I had no idea what was going to happen to me. I didn’t get any emotional care, no advice on what would happen physically, and no advice as to who I should contact if I had any questions. They didn’t even give me a leaflet.

That night I had full on contractions and the baby came. I went to the hospital the next day as I was in so much pain I could hardly walk. The staff member yelled my name and walked away so quickly that I couldn’t follow. I felt I was obviously a massive inconvenience to them all. The whole experience had been so unbelievably awful that we went away to Portsmouth for the weekend. When I got there I realised I was really ill. (I have type 1 diabetes) My blood sugars were so high they wouldn’t register which is a typical sign of infection. I went to the A&E there (Queen Alexandra – I would recommend it to anyone) and the staff were absolutely lovely. The first thing they did was to give me a leaflet from the miscarriage association and tell me what was happening to my body.

They diagnosed me with a serious infection of my uterus (which could have left me infertile had it not been treated). I was admitted and had IV antibiotics and then 4 weeks of oral antibiotics, such was the seriousness of the infection.

I DID write to Queens hospital and had a letter of apology and telling me all the things they had put in place to change what had happened to me.

More recently I had another miscarriage at 7 weeks pregnant and once again went to Queens, reassured that their practice had improved significantly.

Absolutely nothing had changed in my opinion. I thought the treatment was again awful, there was still no information given to me and I still don’t feel as if my emotional needs were even considered.

I am very lucky in that I have my very supportive partner, family and friends and have medical experience as I trained as a nurse but if I hadn’t I can’t even bear to think about how I would have coped.

Extremely Unhappy

Brilliant doctor – patient care ruined by nurse attitudes and lack of bedside manner

After 3 wks of abdo pain I was instructed by my GP, that if my complaint worsened to go to A&E. 2 wks after that it did, so as instructed I went where I managed to tell the triage nurse “abdo pain & diarrhoea” (perhaps I should have said change in bowel habits). Immediately she threw her head in her hands and seemed to be berating me for going there, “we don’t want you here, we don’t like diarrhoea, this is ridiculous etc”. My GP had told me to do this so I didn’t appreciate this apparent level of unprofessionalism when I was worried about my condition anyway.

I was immediately whisked into a barrier room, with no explanation as to what was happening and no chance to ask if someone could tell my dad who came with me where I was. I had to text him. Nobody asked if I came with anyone. I texted dad to knock on the A&E door where the staff then told him I wasn’t in A & E and that I should be in the waiting room.

Unsurprisingly they seemed to forget about me. They had parked a cleaning trolley in front of the door with no window that had to stay shut. It felt like I was literally put in that room and forgotten about. When dad finally found me, I was so upset and overwhelmed I burst into tears and when he asked the nurse what was happening, she said in what I found an impatient and abrupt way “I did tell you it would be a 2-3 hour wait for a consultant”. Which she definitely did not and if I was that contagious like they must have thought, 2-3 hours seems a ridiculous time to keep me in isolation with my dad being allowed to come and go as he liked. He had to remove his coat but was allowed to bring it into the barrier room with me – is this ‘containment’?

I wasn’t even allowed to the toilet. I had a commode wheeled in, with no toilet paper and had to hold the doors shut while I was using it because the various nurses didn’t knock when coming in. How many nurses were working on my case I don’t kow because there were so many faces peeking in the door I felt like a circus show.

Nurses snapped at me and I felt like an inconvenience to them. One nurse was very rough when removing the cannula from my hand I couldn’t wait to get out of there to be honest even though my case is ongoing.

The doctor was fabulous, can’t fault her one bit. The nurses I met however need to sort their attitudes to patients out. I was worried and upset anyway, fine put your gown and gloves on but you won’t catch anything from talking to me. I won’t bite. I felt like an experiment to be honest. The doc was brilliant but the nurses did nothing to attempt to explain what was happening despite me being on the verge of tears from frustration.

Bedside manner was lacking among the nurses I met. I appreciate they work long hours in a stressful environment but if they can’t hack it they shouldn’t be in A&E. You can know everything about procedures and infection control but if you make patients feel rubbish in the meantime, you are not a good practitioner.


The birth of my son at South Tyneside Hospital

My son was born in this hospital 2 years ago; I have just discovered this website and felt I had to tell my story.

A week after my son was due my waters broke, I went to the delivery suite and was examined by a midwife, she said my waters had broken and I would be induced within 48 hours to prevent infection to me and the baby. She left the room and came back, said the head midwife didn’t think my waters had broke and to go home and come back on my planned day of induction if I still didn’t go into labour naturally, I never saw the head midwife she didn’t even come into the room I was in.

For a week I had regular contractions and dilated 3 cms, I was made to go in every day for a heart trace of the baby, every time they said I had a sleepy baby as his heart rate kept slowing, a consultant was called each time and said trace looks fine send her home. I would then hear the midwives whispering that they didn’t think the trace looked good.

On planned day of induction I was told there was no bed for me on the delivery suite, was taken to delivery next morning. The midwife I was given tried to break my waters, I told her they had all ready broke but she tried anyway, said oh there is no waters there!

I ended up having an emergency section, during the op the Anaesthetist was arguing with the some of the midwives telling them to shut up, they were also arguing in recovery.

The next morning I was on maternity ward, told to get up and go in shower, I was in agony and was shouted at by a midwife for been in so much pain as apparently she had a section and wasn’t in pain like I was. I was walked to shower then left. I couldn’t bend down to take surgical stockings off so had to call for help, was huffed and puffed at then left again

I was allowed home the next day, a week later after I’d had the staples removed I felt really unwell, I was shaking and my teeth were chattering, my husband said there was an awful smell and liquid was seeping out of my section wound

I was told to go to A&E. The staff on A&E were lovely. A Gynaecologist came to see me, she was also lovely, she touched my wound and it exploded. What seemed like litres and litres of puss went all over her, up the walls and on the floor, she said my abdomen had burst

I was taken back to maternity ward with my son and given 3 bags of blood and intravenous antibiotics. The next day 3 consultants and 2 junior doctors came to see me, they didn’t introduce themselves or say what they were going to do. A midwife was told to get forceps, and they whispered amongst themselves, a midwife was told to lift my stomach up (bit over overhang off pregnancy belly ) a junior doctor proceeded to rip open the part of my wound that had healed, I was offered no pain relief or told what they were doing, I was in absolute agony and screaming at them to stop touching me, they then all left the room

A few hours later a midwife and a auxiliary arrived and told me they needed to get the fluid out of me, this meant the midwife putting both of her hands on my abdomen and pushing as hard as she could, again this was extremely painful and I was crying out and asking her to stop, she didn’t, at this point my husband walked in and asked them what the hell they thought they were doing, she walked out with her head down. He went down to the staff room to ask what was going on but nobody seemed to know

After this my husband wouldn’t leave me and slept in the private room on a chair for a week, another consultant came to see me, said my wound had broken down and you could see my rectal sheath, he said my wound would have to heal from the inside out then it would have to be sown up again, a lovely midwife arranged for me to have a bottle of gas and air brought to me, I used this the 2 times a day the wound was cleaned and packed

A week later the consultant came back and said he would “fix ” me

I was taken into theatre and my wound was cleaned and repaired, I was in theatre for 4 hours

it was the worst experience of my life, the way I was treated was an utter disgrace.


Discharged from hospital at 05:00am

One night in mid December 2011 at 11pm, I had to call NHS Direct as I was having severe pains in the top half of my back, on the left side. The nurse called me straight back and as I was gasping in pain she called an ambulance for me because she was not sure if I was having a heart attack, I am 65. When the ambulance people arrived they took my stats and said even without the pain they would need to admit me to hospital as my sugar levels were through the roof. My nearest A & E was closed as the new hospital is being built at Southmead in Bristol. The ambulance crew took me to Frenchay hospital at midnight, a far distance from where I live in Bishopston, Bristol.

The nurse was excellent she looked after me and took my stats and gave me a morphine injection for the pain and carried out other investigations. I had been diagnosed by Lloyds Pharmacy in the October of 2011 as being diabetic, with very high blood pressure and cholestrol. By December my doctor was trying to get these factors under control. As it turned out I had a urinary tract infection probably due to the diabetes and the nurse gave me antibiotics for the infection.

I was completely taken by surprise when I was told at 4.30am that I could now go home. I explained that I had not brought any money with me and it was a good job, I had the presence of mind to get dressed before I left home. The nurse walked me through corridors at Frenchay to get to the ATM machine for cash for a taxi. I said to her should I take out £10.00 but she said no I would need more for the taxi, so I took out £20. On the minimum state pension this is a lot of money.

I went to the reception area and called a taxi to take me home by this time it was 5am and I just wanted to get home and sleep as I was knocked out with the morphine injectiion.My daughter was very cross that I had not called her for assistance but she has to work and needs a lot of focus in her job. I know she would have stayed with me in the hospital all night and then would have carried on to work. This is no good for her health. She could not believe that the NHS would discharge a patient at 5am in the morning who was taking into hospital because she was suspected of having a heart attack. To add I have lost 4 brothers at the ages of 60, 65, 65,and 66.

Once again thank you for raising this issue, the taxi fare home cost me £13.00, therefore I was pleased with nurse who told me to take out at least £20.00 for the fare home.


My 3 year old was discharged at 1am

My son had been unwell for a few days, suffering with nausea and high temperature. After 3 days of the same I took him to the doctor where we noticed purple spots on his neck, and a red rash covering his body. The doctor wasn’t concerned but wanted him to be checked over at hospital.

We arrived at Oldham Hospital at 6pm where they were expecting us. They took his temperature, weighed him and put “magic” cream on his hand ready for the blood tests. Eventually at 10.30pm when my son was exhausted they took his blood. 1 nurse wanted to give us a bed on the ward because it was getting late, but the doctor told her there’s no point because we’ll be going home.

At 12.30am the doctor gave us the results of the blood tests and said it has revealed there is an infection and that he suspected it was the throat. He looked in his mouth and confirmed his tonsils were swollen, therefore had tonsillitis.

Why did they not look at his throat when we got there at 6pm?

The doctor said he will prescribe antibiotics and we can go home. I explained I couldn’t park my car close to the hospital because there was a football match that evening. He wasn’t interested that I had to walk the streets alone with a 3 year old in the rain. The nurse who looked after him was great and wanted us to stay, but the rest treated us like an inconvenience. I would have been happy to leave at 6am, in the daylight.

Almost 7 hours waiting to be told it’s tonsillitis? It’s not on, and I am contacting the local MP to try and stop late night discharges.


I received good treatment in Sheffield

At Easter bank holiday I had a problem with a chest infection and was taken into Northern General Hospital for three days and returned home after treatment. The problem re-occurred and I returned to hospital again in June with a chest infection.

But this time I went to the Royal Hallamshire. I returned home the Saturday after. Whilst I was in hospital I started with bladder trouble and required treatment which is ongoing. A catheter has been fitted and medication to be taken in due course.

The treatment and food in the hospital was very good.


Dental Crown fell out pulling most of the tooth with it.

Attended A&E recently in complete pain. Side of my face had swollen up and painkillers are no longer working. I was aware I had a temperature and probably had some form of infection hence swollen face and pain.

I put up with this for 48 hours as I had been trying to get a dental appointment without success.

I was taken to A&E by my daughter who was quite concerned about me. Saw the Triage Nurse who seemed totally disinterested and told me to see my dentist. I explained the problems about getting an appointment but she was adamant they would not see me and I was wasting my time.

I told her I was in real pain and my face was so swollen everything just really hurt. She said she saw my face was swollen but said I was just wasting my time as this is a dentistry problem.


Hernia operation

I was admitted to Furness General Hospital in Jan. 2011 for day surgery for a hernia. Following surgery, the surgeon advised me that he had unfortunately “nicked” my bladder and that I would need to wear a catheter for 10 days to allow the bladder to heal and that an Xray would be required before removal of the catheteter.

The surgeon was a locum who left the hospital the next day! I felt very worried about this and as an appointment was not received for Xray I telephoned that dept. but they did not know anything about me. I was passed between departments in an uncaring way.

Eventually,an appointment was arranged and a day bed was organised 14 days after the operation! Following xray, I was taken to the day ward. A little while later, the ward sister told me I would need to go home and return several days later keeping the catheter in place as the consultant had not received adequate notes from the consultant radiographer.

I complained bitterly as this meant another round trip of 28 miles not to mention the waste of a hospital bed for a day. The sister was very kind and took documents between both consultants allowing me to continue treatment on that day.

I must stress that the nursing staff were excellent!

In May 2011, I had to attend Lancaster A+ E as I had infectious matter pouring from one of the entry wounds due to an infection that had been introduced into the abdomen at the time of the operation! Not a pleasant experience.