I really admired the way the staff went about their respective tasks, efficiently and courteously

I was admitted to East Surrey Hospital (Cardiology) for a pacemaker implant having been experiencing periods of dizziness and my 24 hour pulse monitor having shown irregular heart beats and stoppage of pulse overnight for periods of almost four seconds (atrial fibrilation). The procedure was done in September by Dr. Saha and I was discharged at lunchtime on Monday.

The attention I received from the medical staff and others throughout my stay was brilliant and I really admired the way they went about their respective tasks, efficiently and courteously.

Josie Wales

Disappointed by care at A&E

I was at Charing Cross A&E as I have all symptoms for pregnancy.

I explained to the lady at reception that I only need an ultrasound to see if there is a baby inside me or something really wrong was going on with my body. Because although I had so many of the symptoms that pregnant ladies have, I have an implant in my left arm. And I did check myself with a digital pregnancy test couple of days ago. But the lady at reception said “Oh, you shouldn’t really be here, you have to refer to your GP practice.”

I explained to her that in my GP practice they always give you appointments for two weeks after as they seem very busy. Then she said it will take a while, around 2 hours as there were 8 people in front of me. But what happens after is I started counting. I was called at number 11 or 12, not 8 as she said.

An unfriendly, and quite rude doctor presented themselves very quickly. I wish I could put the complaint straight to them (they also treated me few months ago when I had ear infection).

So on that visit today, the doctor only took my blood pressure and that’s it! Nothing else! They said I have to give a urine sample and then let me go out. I thought they would give me an empty sterilised container to do it so, but no, I had to go to reception again and embarrass myself asking for a bottle as the doctor asked me for a urine sample. After I did it, I wasn’t told by anyone where to leave it, why my name is not on the bottle etc. So I had to go to reception again and ask them quietly, because I was embarrassed to hold my own urine there in front of all people.

But they were not quiet, they had to shout or talk really loud so everyone in the waiting room (over 20 people) had to hear what were we talking about. They said I have to wait until someone called me. I sat there and wait for almost 1 hour and then went to ask them again what’s happening. I thought meanwhile they could have taken the sample and read the results rather than wait even more.

I went again and asked when I’ll be taken into consideration to be seen as I’ve been waiting for more than hour and a half. They said I will be in next 1 or 2 people to be called. This didn’t happen. Doctors come out and shout different names, but mine was not amongst them. So I went again and asked what is this nonsense, that I’ve been told I’ll be next and still no one called me. I was very angry at this point, even my friend was very angry and shouted at the person at the reception.

I was really annoyed to wait so long for something so simple which I can even check myself home. I told them I need an ultrascan, just to confirm if I’m pregnant, I have to take my implant out and start being more healthy for the baby, or if it wasn’t a baby, then what is really wrong with my body? This isn’t normal, I can’t lie on my front, I have lower abdomen cramps, they are strong – they come and go, the pain is not always there.

They seem to work very slowly, maybe there is a lack of staff, but they need to change doctors behaviour towards patients. We need just little bit more care and proper attention, not just paracetamol and go home and rest. This has been common experience to me, and most of my friends and family.

So in total I stayed there for almost 3 and a half hours without been seen, ignored by staff and feeling embarrassed holding my own urine. I left. I was disappointed, and I am never going there again.


Everyone was caring

My heart attack happened at 07.00am and I was in recovery at the Northern General Hospital after having a stent implant at 08.50. I received excellent care and information in the Chesterman ward. My stay at the CCU was also excellent as the nurses cared, were informative and everyone from the consultant to the physiotherapist were helpful and caring. The downside of my experience was whilst I was in Chesterman ward, I had no sleep or rest due to other patients shouting and calling out during the night. After a heart attack I felt I needed more peaceful surroundings to enable me to rest.


No transport available from hospital

I was recently a patient at the Cardiac Centre City Hospital Nottingham for a pacemaker implant. The standard of care by the nursing staff, doctor and other technicians was excellent and I was treated with respect and dignity at all times and I thank them all very much. I live 15 miles from the hospital and as I obviously couldn’t drive and there is no public transport I had some anxiety about arranging transport home. In the end my daughter drove over 30miles to collect me and take me home. I asked about hospital transport but told there was none available.


Good care after initial blunder

I was admitted to hospital following a viral infection. I lost control of my bladder and bowel and had problems with orthostatic intolerance and weakness. The consultant neurologist in Newcastle-upon-Tyne and his colleague at the Cumberland Infirmary in Carlisle said to me that it was all in my mind.

I subsequently nearly died climbing at altitude in the Tien Shan. A year later trying to climb at altitude I was left with permanent symptoms. Dr. Cowley Consultant Cardiologist at the Cumberland infirmary was asked to do a few tests. These showed I had autonomic problems in controlling the blood supply to my brain. I’d been told this also by a neurologist I’d seen in the UK but the first doctors I had seen refused to listen.

Thanks to Dr. Cowley I was eventually seen by Prof. Julia Newton at the RVI in Newcastle. I also had tests on my bladder and bowel by Dr. Yiannakou in Durham that proved abnormal and for which he wanted me to have very expensive surgery.

Prof. Newton gave me midodrine which has helped my dizziness and weakness enormously. Cumbria PCT kindly funded the £10,000 for a sacral nerve implant and this has restored control of my bowel. So I my enormous gratitude goes out to Sue Page, Chief exec. I am also now seeing a different neurologist Dr. Grainne Gorman who is outstanding and has identified I have problems with mitochondrial function.

If it had been left to the first two doctors, I think I would have been left with doubly incontinent and with a psychiatric diagnosis. I feel this was misdiagnosis by them on a monumental scale.

Now though I am able to move my life forward- applying for promotions and enjoying my current teaching.


Dental surgery will boost my confidence again

I have always had problems with my teeth in that I have 4 missing. My baby teeth came out and no adult teeth grew back. This has never bothered me as I had lost the first 3 quite young and so the gaps were relatively small, my other teeth covering most of them.

However at 15 I lost my final baby tooth and was left with a large gap that was extremely noticeable. After switching to an NHS Dentist, I was recommended immediately for a transplant, other previous treatments hadn’t worked and I was feeling more aware and concious of my gap as the years went on.

The NHS service was amazing. I was given free implant surgery appointment within no time. The staff were all extremely helpful in answering questions and easing worries before the appointment.

Feeling nervous on the day I was put at ease by the staff who constantly reassured me and cheeked I was okay. The surgery went smoothly and I wasn’t in any pain.

I am extremely thankful to the NHS and it’s staff. I am on my way to getting an implant I should be completed june 16th after only joining the service in January. It will be a life changing experience for me as I can certainly say it will boost my confidence again, something I have been longing for throughout the last of my teen years.

I would tell anybody not sure about this surgery to go for it. Barnsley Hospital and the staff were amazing and the day ran just as smoothly as promised. Thank you ๐Ÿ™‚


Mobile phones should be banned from wards!

In September 2008 following surgery for an ICD implant I was admitted to ward A where I expected to rest/recover. In the ward there was no TV and it was also being watched by selfish patients late at night and also in the early hours of the morning ward staff did nothing about this. If that wasn’t bad enough three patients had mobile phones and used them throughout the day and late into the night. Again ward staff did nothing about this. Needless to write I got very little sleep and felt very stressed which did nothing to aid my post-op recovery. In May 2009, I attended an ultrasound department for a scan on my heart to check the ICD implant. Whilst sitting in the waiting room a male patient arrived for his appointment, sat next to me and promptly got out his mobile phone connected the ear phones and proceeded to use the phone and also listen to music. This could be heard by other patients due to the high volume, but again nothing was done by the staff about this. The action of these selfish and mannered patients is disgraceful and shows no thought to the wellbeing of other poorly people. If one is in hospital then you are there due to illness and therefore do not need a mobile phone. If a phone is required there are trolley phones which can be brought to the bedside or if possible the ward phone can be used if urgent. TV sets should be in the day room not one the wards to ensure peace, quiet and rest. Mobile phones and personal stereos should be banned in all hospitals in order to ensure rest for poorly patients and protect their vulnerability.


Excellent Hospital

I was in ward 23 9A at Good Hope Hospital from 6 April to 8 April 2011 to have a pacemaker implant the treatment I recieved was first class. The ward was brilliant and hightec The doctors were class and the Nurses were a delight to watch performing their duties without a moan or groan considering the way some patients treat them. If I was to say anything bad about Good Hope I would be lying.

Only bad point- Car parking

P. Cleary

Patrick Cleary