Not happy with the way I was treated

I went into Arrowe Park Hosp. I was not happy the way people with learning disabilities get treated. I didn’t get my medication on time.

People like me who are diabetic should get there tablets with there food and at tea time not at 7pm. I think the medication rounds were timed to make visiting times easier.

Neighbour76

My mother’s condition is deteriorating

My mother who is 86 has slight dementia and is on medication. She was doing quite well and self caring. She recently had a bad relapse and the GP thought it could be a water infection and antibiotics were given at home. However, her condition deteriorated and she was and still is in Sunderland Royal. Since admission she has had several falls and antibiotics have ceased. We have requested a further water test on several occasions and I feel this is being delayed. She should also be receiving immodium and very plain diet as her tummy is easily upset. I have told the staff this on several occasions and I found out on my visit recently that they were unaware and had given her sausage for breakfast and didn’t realise why she couldn’t eat it. As a result, they have her in a side ward in incontinence pants and she seems to me to be loosing weight fast and has the runs. I think this is partly due to no one knowing the basics of her diet or time to take her to the loo.

She talked to me and was so concerned about the situation as a whole. I took her to the loo and put clean stuff on and she seemed so much better. Although still sometimes confused, I do not think she is as bad as some of the staff make out. In my opinion, she is not receiving the basic nursing care or nutrition she needs. As a little extra she has also now lost glasses and a bed jacket. I think she should be helped to the loo as she is unsteady on her feet, and she has never needed incontinence pads in her life. I feel this side of things is due to wrong food, not being fed the proper diet. I do not feel that I can accept any excuses for this situation as it seems to me all stem from patient care and basic nursing and nutrition knowledge. We all thought she was being cared for in the right place but I feel seriously in doubt about this now.

sadiecowe

I cannot thank everyone enough

After visiting the hospital for an ECG I was asked to wait on from when I had been admitted. The doctor visited me and said I would be put on Warfrin in order to get my blood sorted. After a few days I was able to go home, and I am visiting the hospital weekly for blood checks. I have been referred to the heart specialist I was under before. Everyone has been very helpful. The food was very good. I cannot thank everyone enough.

Question714

I think men are not suitable for cleaning duties

I was admitted to Doncaster Hospital for a blood transfusion in November 2008. I was disappointed to see nurses time taken up doing tasks which I thought should have been done by auxiliaries. The cleaning seemed to be allocated to people who seemed to have no idea how to do it properly, such as cleaning around furniture. Once I moved some chairs and they told me not to do it, health and safety is going mad! I think men are not suitable for cleaning duties; only women should be employed for this task because they know what they are doing. The male cleaners looked like they were just moving the muck around. I say bring back the matrons, no private cleaners and leave the nurses to get on with what they are good at. I watched night nurse ‘sister’ cleaning shelves and worktops, whilst auxiliaries stood gazing while my drip had come adrift. This made me not bother the sister to address my problem. The professionals do a good job and I am grateful to them, but others are not fit for purpose and should try other employment. One last point, the food problem needs a total rethink as a new way must be found to solve it. My wife should not have to bring all my food and drink in for me!

Fellow593

I have nothing but praise for ward C4

I was admitted to ward C4 Chesterman wing at the Northern General Hospital for a heart bypass in early June.

All the staff from the lady that served the tea to the sisters in charge were fantastic. Nothing was too much trouble for them and they were very kind and friendly. They had to put up with some very awkward patients but they never lost their tempers under pressure. They are a credit to the hospital and the NHS.

The doctors visited regularly and kept me informed of my progress and treatment. Everything worked very well. When I left I was given full information about what I was to do and how my progress would go.

The cleanliness was spot on and the staff constantly washed their hands after every patient, I was very impressed.

The only fault was the food which although adequate was on many occasions tasteless. Having said that, there were some very good desserts and plenty of choice.

Well done and I have nothing but praise for them.

Noble3

I received good treatment in Sheffield

At Easter bank holiday I had a problem with a chest infection and was taken into Northern General Hospital for three days and returned home after treatment. The problem re-occurred and I returned to hospital again in June with a chest infection.

But this time I went to the Royal Hallamshire. I returned home the Saturday after. Whilst I was in hospital I started with bladder trouble and required treatment which is ongoing. A catheter has been fitted and medication to be taken in due course.

The treatment and food in the hospital was very good.

Known4

Burst ulcers

I was rushed into Rotherham District General Hospital with burst ulcers. I was treated immediately by excellent staff. The ward staff were very good and caring. The food was very poor and has been each time I have been in. The visit from my family was made very difficult due to lack of parking but it has been like this for years. There should be a great effort to remedy this, not expect visitors and patients to put up with it.

Poster135

I was unfortunately diagnosed with prostate cancer

It was early in 2007 that I was unfortunately diagnosed with prostate cancer, as the cancer was aggressive I was advised to have my Prostate removed by surgery before my bones were attacked. The operation was performed on May 1st 2007, but the 2 weeks estimated hospital stay developed into a five week one through problems arising. The care that I received was fantastic; I can’t fault the food, generous supply of in between drinks, cleanliness of the ward, but most of all the considerate nursing care and attitude. On the down side, no reflection on the NHS, my condition is worse now than when I was diagnosed. The surgeon was unable to remove all the cancer as it was attacking the prostate wall. Having had 4 weeks Radiotherapy I am now hoping that the remainder is now killed off. The worry that I now have are the inability to pass urine naturally, frequency and burning sensations. The only criticism is that when I had a catheter removed some 5 weeks ago, I was given a paper saying, “If it does not settle, see your GP”, (which seemed odd to me), but I phoned for an appointment and had to wait for over one week. The doctor said he could do nothing, but was good enough to fix an appointment up at the Hospital for me. This is again just over another week that I have to stand this pain. I have a gut feeling that I will soon be back on the ward.

Future432

Great care but problems with communication

My partner is type 1 diabetic. Due to his condition he had some nerve damage to the nerves in his left wrist. It was decided that he would be referred to day surgery at Rotherham Hospital for an operation to remove the nerves. Due to his condition he was advised to have a local anaesthetic so he did not have to starve as this can cause problems with his blood sugar levels. He arrived at the hospital and was admitted very quickly and efficiently. He was then asked to take a seat and wait. After several hours without food or drink he approached the nurse to see if he could have something as he was starting to have a drop in blood sugar level. The nurse stated that there was nothing in his notes to say that he was diabetic but took him to a side ward and gave him something to eat immediately. When he saw the surgeon he again mentioned his diabetes. The surgeon said there was nothing in his notes but he should have been first on his list. Although his treatment was excellent, I think this highlights real communication issues within the hospital.

Kittycat1977