Appointment could have offered more information

My 4years old son was taken to the Sheffield Children’s Hospital and he was looked after and dealt with professionally and promptly. We were out of there within an hour. I then detached my short hand, right bicep tendon and spent 5hours in casualty at the Northern General Hospital. I was seen the nest afternoon the nest afternoon by a consultant in orthopaedics who I felt was show-boating in front of their new students. They fortunately passed me on to a 2nd consultant when I questioned him. My care from then on was excellent.

Although my operation was postponed once due to the lack of a suitable screw for my operation, it did however take place within a week of the initial injury and I am making good recovery.

Post-0p would have been better if my first appointment had offered me more information rather than being held by a Junior doctor how seemed to be just going through the motion. The 2nd appointment was very much better

Peer172

Waiting too long in Casualty

I arrived at Casualty in Doncaster hospital, suffering with water retention, due to an enlarged prostate. I told the staff I could not sit due to intense pain. I thought the waiting room was dirty and only wooden seats were provided. I had asked my doctor to ring ahead and explain my condition, which he had done. I was told to ‘take a seat’.

After six hours I was catheterized after being given morphine and 1200mls of urine was drained from my bladder. Due to the intense spasming I believe I now have a rupture too. As this was my third visit to casualty in a week [the other two being 5hrs in duration each] I hoped my notes could be referred to and my treatment given a little better priority, but my notes could not be found. In my opinion, the nurses seemed hardened to my suffering and very overworked and the experience for me was one that reached nightmare proportions.

It has taken me a while to use this facility as I was too debilitated to be seated at my PC until now.

Yuri

The Heart Clinic – Angina attack – Doncaster Hospital

I went in for observation, as I had a suspected angina attack. I stayed in overnight.

I was placed on a mixed sex ward which I was not too happy about, because the man opposite me was always trying to talk to me, making me feel uneasy. I don’t believe there was enough nursing staff on the ward. The standard of cleanliness wasn’t very good either. In the past you used to know who the staff were, back then everyone was easily identifiable with specific uniforms, now it is hard to tell apart the porters from the nurses.

On the ward the waiting for staff to see you wasn’t too long, however there was a long wait in casualty.

The communication from the nurses could have been improved, they didn’t always say what they were doing or why they were doing it, i.e. tests and the like.

Patient002

Friendliness and respect on C25 at QMC

I was a patient on ward C25 at the Queen’s Medical Centre for the treatment of a retinal detachment. The best thing about my stay was the friendliness and respect shown to me by the doctors and the nursing staff. From visiting casualty, I was then seen, operated on and back home within seven days.

Thank you to the C25 nurses and all staff who saw me.

Ash384

Feeling scared in eye casualty

I was waiting in Eye Casualty, very scared because almost all the vision in the eye had gone (there had just been a bleed into the eye, but I didn’t know that then).

It was a training day & there were signs up saying this. All of a sudden, people came out of a side room in the Casualty, in pairs. One of the pair had a blindfold on & the other one was being a guide. They all walked out, must have gone round the building & came back in again with the one who had been blindfolded leading the other one.

On the one hand, this is clearly brilliant training – this is what it feels like! On the other hand, I was thinking – is this what’s going to happen to me?

XX

Hospital did not diagnose potentialy dangerous blood condition

I have visited Casualty & A&E at Basildon Hospital on a few occasions, my most recent visits being in August/September 2008. At these visits, I had to wait along with everybody else for at least 4 hours before being seen. I found the waiting area is a frightening experience in itself, packed with people, security guards and police.

I remember on one occasion being led to a bed in A&E ward and on the floor and half up the wall there was a big puddle of vomit. Most of the doctors and nurses did not speak clearly or concisely. I doubt the elderly people would have understood a word they said.

On my 2/3 most recent visits in 2008, I was having a stroke with some classic symptoms ie. serious head pains, vision loss etc. however, this was not picked up by the doctor assessing me so I was sent home with painkillers and told to perhaps make an appointment to see a neurologist or an ophthalmologist. In my opinion I feel this is negligence. Even when this condition had caused me to have a stroke at 48 years old I still got no help or treatment and was sent away.

I have seen many consultants over the past 10 years for mystery pain problems and symptoms, neurology x 3, endocrinology, rheumatology, physiotherapy etc. at this hospital and they all failed to pick up a potentially dangerous blood condition I had. Any medical problems I have had including blood, have been picked up at London hospitals – absolutely none at Basildon.

Most of the consultants I have seen at Basildon seem uninterested in my appointments. Some of them I have seen more than once and have been there a long time.

I now do my best to avoid Basildon Hospital if at all possible. This means extra travel and inconvenience for me which is not the way I think it should be. I feel my treatment at this hospital has been going downhill over many years.

From my experience, I feel that this hospital is a failure in many areas not just cleanliness.

So where do we go now?

Billericayagain1

My 5 week stay in Treliske in October 2006

I have only just found this site, so only now can post my story.

I was admitted to casualty paralyzed from the neck down, after waking one morning. The staff there were amazing, very caring. Casualty was so busy, I had to stay in the corridor for a while, but they were so kind to me.

I was on MAU for about 5 days and the care was brilliant there too, I obviously had to have everything done for me, and was really cared for.

The following 2 weeks, I was on another ward before being moved to the neurology ward, Polgooth. The care I received on Polgooth was rubbish; I felt I was treated like a second class citizen. Most of the nurses caring for me weren’t very nice either, and I hated every second of it. No TV by the bed, none in the ward either, it was 2 weeks of hell.

I now have the use of my arms back, but unable to walk. I had to have emergency surgery in Bristol on my spinal cord. I was diagnosed with tethered spinal cord; it’s a complication of spina bifida. My bladder had already failed 3 years before.

I had surgery in Frenchay, Bristol and was on ward 1 of the neurosurgery ward. I was there for just over 3 weeks. I cannot praise the staff highly enough. 10/10. Caring, professional, lovely. Unfortunately, my bladder could not be repaired and I now use a wheelchair full-time, but the surgery saved my life, as my cord would have snapped if I hadn’t have had surgery.

andypandy17

This is not acceptable

My dad has a heart problem and had been feeling unwell. He was having chest pains, so we called an ambulance. We arrived at Northampton general Hospital at midday and were told to wait in casualty.

We waited there for hours. A nurse did come and take blood after 3 hours and said a doctor would be along shortly. The department was not very busy so there weren’t many new patients to be seen.

We were eventually offered a cup of tea. I then had to go home and my mother came and sat with my dad. At 10.00am he had still not been seen by a doctor and had not been told when a doctor would see him or the results of his blood test.

This is not acceptable. It is a very difficult time and patients need to be reassured and made to feel that someone is looking after them and they have not been forgotten.

ash226

Fracture treatments at Wigan and Wrightington

I broke my wrist 2 yrs ago, clearly it should have been pinned immediately. Consultant tried to straighten and align the wrist, agony for days as it had moved – no surprise.

Request referal to Wrightington, ‘lost’ notes, turned up for my op – no records, all docs’ op lists full. In agont, rang a manager at Wigan, complained, got it sorted. Staff v. nice at Wigan.

It was a very icy morning when i broke my wrist, a plaster technician rushed in, got equipment and said: ‘Why don’t people listen to the forecast, why don’t people stay in when the weather is so bad’, – i replied, ‘I am doing the same as you, i turned out for work, as people also depend on me’! I work with physically/learning disabled people. Not kind or productive comment when you are in pain. Physio team at Wrightington superb.

Recently broke my leg, (ooh eck) and had to return to Casualty at Wigan, super treatment, great plaster Technician, saw nurse practitioner who was more thorough than most Docs, referal to Wrightington nr my home for physio – once again superb.

Wigan hospital is either v. good or awful. No log sheets for equipment loan or return from casualty – why not? How else can eqipment be maintained and accounted for?

Calamity Jane