Rude and Unprofessional

My boyfriend was at University when he started to feel very unwell. He had really strong pain in his stomach and was vomiting all the time. Someone called an ambulance and he was taken to this hospital. He was lying on the floor in A&E with plastic bag. He was in pain and was vomiting. He asked 2 doctors for help but there was no reaction.

After one hour a nurse took him and put him on a bed. She asked a lot of questions about alcohol and drugs and left. He doesnt take any drugs and he doesnt drink alcohol. After another hour doctor came and asked the same questions. My boyfirend was still in terrible pain and was vomiting all the time…. After another 40minutes they did blood tests and gave him paracetamol.

After next hour they said that blood tests are fine, they gave him co-codamol and sent him home. He said that he cant walk on his own and that he lives on the other side of London and that his parents will be there in another 40minutes. And what nurse did? She said that he has to leave now and that he can take a cab…

Is that a joke?

We took him from the station. He werent able to walk and talk and was vomiting.

It happened on Wednesday. On thursday he had jus a slice of bread for dinner and on friday morning I took him back to hospital. Now he is in Northwick Park Hospital and its another joke…


Diabetes care at Sheffield Northern General

I have recently been referred to this hospital to help manage my condition of Type 1 diabetes, having previously been managed at Doncaster Royal Infirmary.

The level of care and support from the diabetes team at Sheffield is second to none.

My first visit to see the consultant lasted over 2 hours, part of this time was reviewing my case notes, identifying my training needs and working out solutions to current issues being experienced.

At all times I was treated as an equal, my concerns listened to and strategies decided on together. At the end of the meeting a summary of decisions made was reiterated, a number of blood tests taken and I was asked when I would like to have the next meeting. I never felt rushed to leave and they wanted to be sure that all my questions had been answered to my satisfaction before I left.

Subsequent to this I received an email detailing my blood results which was followed up with a 5 page letter in the post detailing the whole meeting, a summary of actions agreed and by blood results.

My next visit was to see the Diabetic Specialist Nurse – again a meeting over two hours in length. We examined together my recent blood glucose readings, insulin doses and carbohydrate intake. Insights were offered and discussed on how best to tweak my insulin doses to improve my control. At no time did I feel like I was getting a “school report”. I was with someone that had interest in listening to me and my needs, offering helpful tips and suggestions to improve my blood glucose control. A superb collaborative effort. Again I was asked when I wanted to come back and an appointment agreed for the end of the month.

I know future meetings will be much shorter than the time afforded to me on these two recent visits, however I have confidence that I will be given the time I need. I am very much looking forward to future meetings with the consultant and DSN.


My 3 year old was discharged at 1am

My son had been unwell for a few days, suffering with nausea and high temperature. After 3 days of the same I took him to the doctor where we noticed purple spots on his neck, and a red rash covering his body. The doctor wasn’t concerned but wanted him to be checked over at hospital.

We arrived at Oldham Hospital at 6pm where they were expecting us. They took his temperature, weighed him and put “magic” cream on his hand ready for the blood tests. Eventually at 10.30pm when my son was exhausted they took his blood. 1 nurse wanted to give us a bed on the ward because it was getting late, but the doctor told her there’s no point because we’ll be going home.

At 12.30am the doctor gave us the results of the blood tests and said it has revealed there is an infection and that he suspected it was the throat. He looked in his mouth and confirmed his tonsils were swollen, therefore had tonsillitis.

Why did they not look at his throat when we got there at 6pm?

The doctor said he will prescribe antibiotics and we can go home. I explained I couldn’t park my car close to the hospital because there was a football match that evening. He wasn’t interested that I had to walk the streets alone with a 3 year old in the rain. The nurse who looked after him was great and wanted us to stay, but the rest treated us like an inconvenience. I would have been happy to leave at 6am, in the daylight.

Almost 7 hours waiting to be told it’s tonsillitis? It’s not on, and I am contacting the local MP to try and stop late night discharges.


Poor after care during fertilty treatment

I was diagnosed with PCOS in December 2009, my gynae consultant prescribed Clomifene to help combat the problem with the request I have my bloods taken on the 21st of every menstrual cycle and then meet with him in another three months. I did as asked and on my next appointment I was seen by a different doctor who I feel was not familiar with my medical background, and who could not find the results of my blood tests. I was made to feel like a liar who had not even had the tests done which obviously I had. I was sent away with another prescription and told to go back in three months, my prescription ended up being almost a month short of pills and I’m unable to have any of the doctors time to have the problem rectified. I was also spoken to very abruptly by the secretary of the consultant who did not seem to me to be very compassionate. While I understand administrative staff are not medically trained I do feel they should be better equipped to deal with patient complaints, especially of a sensitive nature. I feel my partner and I are not being cared for properly in light of nature of our treatment.

Emma Louise

Many thanks Sue and Dr Johol

Recently I was seen in outpatient by Dr Johol consultant gastroenterologist. He treated me with respect, kindness and I found it very easy to talk to him. He organised the usual blood tests etc and a barium enema.

His secretary Sue is a credit to him. When I rang her she was always very helpful and nothing was too much trouble. The staff in the outpatient department were also very helpful and kind.

My investigations came back clear and I have now been discharged but remember my time in the department as a patient was happy one. Many thanks Sue and Dr Johol


Trouble with Rheumatology diagnosis

I had been diagnosed with a very rare Auto Immune Disease, Relapsing Polychondritis by St. Michaels Hospital on the 9 May and was told I needed this diagnosed by a Rheumatologist, so I saw a Rheumatologist at Southmead, on 4 September 2008. This consultant discounted all the results of blood tests as being false positive and all the information I took regarding symptoms etc. he scanned over briefly. He forcefully put his views across, and I felt was not listening to any information I was trying to give him. He refused to diagnose me with the condition, he said I had several symptoms but because I had the pinna pain (ear pain) different to the three patients he had seen previously, he was not willing to make diagnosis, he then terminated the consultation. I have Parkinsons and was shaking quite a lot, he literally threw all the paperwork I had taken in my lap and waited by the door for me to go. I was then trying to get all the paperwork into the folder I had taken with great difficulty because of the shaking and then had to get my coat on, all the time he and the nurse just stood by the door glaring at me. After quite a few minutes, I managed to get everything together but was not offered any help by this consultant or the nurse and just got a big sigh from him when I eventually left his consulting room. I put in a complaint to my GP next and asked for second opinion.

I was told I needed my consultant to sanction a second opinion. It was very difficult to contact this consultant, both by my GP and the PALS organisation which I had to get involved because of the lack of contact and response from him. Eventually the PALS organisation managed to speak to him on the phone and he then rang my GP. After a lengthy conversation with my GP he then suggested who I see as a second opinion, he suggested a Prof at the Bath Rheumatology Hospital. This appt. was for 22 December 2008, and due to the length of time all this was taking I decided to pay privately and went to see the Expert in this Disease, Dr. David D’Cruz at the London Bridge Hospital, London. After going through all the tests and paperwork I took and also giving me a thorough examination he had no hesitation in diagnosing me with Relapsing Polychondritis.

I then attended my appt. with the Prof. at Bath, and within a couple of minutes of my Consultation he advised me he respected my first consultant’s views. He had contacted him prior to my visit, therefore, had formed an opinion before he had even met me. I thought a second opinion was unbiased and a new look on things, but he already had my first consultant’s views. I do not think this is ethical, and I think he should have seen me and formed his own opinion about me. Had I not had the diagnosis by Dr. D’Cruz in London prior to my appt. with this Prof. I do not think I would have received an unbiased opinion or had my diagnosis confirmed. This is being investigated by the NHS Trust which was initiated by my MP.


Poor experience following self-harm

*May Be Triggering For Self-Harm/ Suicide*

Absolute worst experience I have had with medical staff following self-harm ever, and that is quite an achievement given how stigmatised this is.

I had cut my arm. This was really an attempt at suicide but I didn’t manage to cut badly enough. Obviously that makes me weak and means I don’t mean it and am just seeking attention, according to staff.

The psychiatric liaison nurse was utterly disinterested and just wanted me out of there. I PLEADED for help and made it clear if I left I wouldn’t be safe. He did nothing.

I had blood tests as I had also overdosed. The doctor said that if these were OK I could go. I again said I wasn’t safe to go, and would go home and commit suicide. The response: ‘You can do it here if you want’.

I don’t even have the words. I am just hurt by it. The world doesn’t want me here.

Where is the empathy or compassion?


Excellent care after diagnosis of testicular cancer

My husband was seen quickly with a testicular lump by Mr Sangar in one of his outpatient clinics at Withington Hospital. Nr Sangar advised us that he was certain it was testicular cancer.

My husband was quickly referred that same morning for all the pre-operation tests. All the tests were performed that morning at the community clinic and the chest x-ray was sent electronically to the consultant. The team were so organised and had him admitted three days later for surgery. The speed of the service was fantastic and everyone was so focused on providing an excellent service.

Mr Sangar’s secretary was really helpful and efficient. The Mcmillian Cancer Nurses were so caring. They even phoned us on route to the hospital to tell us the result of some blood tests and came to the ward on serveral occasions to offer my husband support.

The lump was later confirmed as cancer, and my husband and I are so pleased about the prompt service that the hospital put in place especially as it had spread to his lymph glands and he was then able to get treated at the Christies with chemotherapy. When you think you have cancer it is really frightening and you really appreciate a fast caring service that knows exactly what they are doing.

Mrs C

I felt I should have had more tests

I was referred to see a Dr, because I have felt so tired these last 25 years, that I feel like a decomposed corpse.

The Dr gave me a CT scan and an MRI scan as I asked, but when they came back negative (as Myalgic Encephalomyelitis / “Chronic Fatigue Syndrome” can’t be detected, something I didn’t know at the time) the Dr wouldn’t refer me for more tests as I think they should have, such as

1) urea & electrolytes

2) thyroid function

3) erythrocyte sedimintation rate Or plasma viscosity

4) C-reactive protein

5) random blood glucose

6) serum creatine

7) screening blood tests for gluten sensitivity

8) serum calcium

9) creatine kinase

I reported them to the NHS Ombudsman for discharging me back to my GP too early, and for not even explaining my non-complete NHS Treatment to me and not doing these tests at all.

Sleepless Chris-Hull