Getting home to people that care.

What I liked

Getting home to people that care.

What could be improved

Being treated as a human, not a number or customer.

Anything else?

Firstly, i have 3 experiences at Medway.None of them were pleasurable.

1.Maternity ward(My wife left alone with baby wanting help whilst nurses made jokes and talked about who got off with who.)

2.Kidney stones operation. After spending 4 hours waiting in pain in Surgical Assessment Unit, transferred to a ward of people dying, spent 2 days in ward before being told i can just go home before demanding kidney stones be removed.

3.Mother in Law brought into medway with a bad back. Isn’t she in enough pain without being told she has to have a Lumbar puncture?Mum also acquired Pneumonia whilst in medway, was told she had not long to live and she was still moved to another ward without being told!

You have 2 types of care at medway:

one for under 50’s

and one you might not get out alive.

My advice is go private.

Mr Angry

Excellent care during labour at QMC Labour Suite

I was recently a patient during labour in the Queens Medical Centre’s Labour Suite. I went into hospital in the early hours of monday morning. I had 2 great midwives throughout my 19 hours of labour, one of which was an excellent student midwife. My baby arrived safely monday afternoon. The care I received throughout labour was excellent.


Rupert Bear Ward – MayDay Hospital

My son was admitted at Rupert Bear Ward and disappointingly it felt to me like the staff were primarily concerned about policing visiting hours rather than prioritising the sick children.

The visiting hours are 3pm – 8pm; my husband wasnt in the country at the time and one of the nurses agreed for my mum to visit instead of my husband to provide support. The next day, the day staff were furious when my mum turned up outside visiting hours and commenced a what I would call a gossiping campaign about me which I believe affected the care of my baby. When I called for help there was significant delays and there was a deterioration of the care towards my baby and I feel this was due to my mum visiting outside of hours. This is unbeliveable.

This is not the first time this has happened to us and I think it is fundamentally wrong for this to happen in any ward, much less a childrens ward. I am apalled at the politics which seemed to go on within this ward while my child was in their care and something needs to change. I believe attitudes need to change to the core reason why the ward was set up in the first place. All other hospitals that I’ve been to have an 8-8pm visiting time, I can’t understand why the same doesn’t apply to Mayday Hospital Children ward.


Labour experience at St Thomas hospital

I was treated very well with the exception of a couple of people who I saw. When I went for my 12 week scan, I saw a sonographer – I can’t remember what she said to me but I didn’t like the way she was towards me or her attitude. When I went for my 20 week scan, I remembered I had a bad experience during my 12 week scan so I came prepared and took note of my sonographers name. She was so rude – because of her, I started missing all my hospital and GP appointments as I felt very uncomfortable. When I went in, she didn’t even say hello or give me any eye contact – she just told me to get on the bed. She didn’t let me see the scan of my baby until towards the end. When I told her I couldn’t see, she just ignored me. She didn’t even explain what she was doing or measuring or anything. My partner asked her if we could know the sex of the baby and she just looked at him and ignored him.

She then told me to walk around because the baby was in an awkward position. I told my partner to help me up as I was feeling faint and she started shouting at me. She said, “Can the two of you stop talking and do as I say? It’s after 4pm and I don’t know about the two of you, but I want to go home. So can you hurry up?” I was shocked and upset and sick. I wanted to walk out but my partner convinced me to stay.

Before we left, she asked us if we wanted any pictures and I said “yes please”. I don’t think she heard me say ‘please’ because she said “Yes what?!” My partner repeated what I said. I felt as though I was having to beg for a photo with the way she was talking to me.

When we were going to pay for the photo, she demanded the money form us and because my partner had gel on hid right hand, he gave her the money from his left. She gave him a dirty look and said “I don’t want the money from your left hand, I want it form your right” I thought her behaviour and attitude was very rude, unprofessional and uncalled for. A lady like that should not interact with sensitive patients like myself in that manner. If I had the time, energy and confidence then, I would have immediately made a complaint.

Also, while I was asleep, my contractions started at 4am. By 9am, they were every 5 minutes so I made my way down to the hospital. When I got there, as there were a few people in front of me, I did not get seen until 4pm. By then I was in so much pain but I tried to keep myself under control as I was previously suffering from panic attacks.

When I did see someone I was upset because she said, “There are a lot of people waiting to be seen and, no offence, you don’t look like you’re in pain so I’m going to send you home.” I was so disappointed it brought tears to my eyes and the pain felt worse. I had travelled two hours on a bus just to get sent back without even being examined. Not only that, I was on my own and I had never been to an antenatal class as the hospital did not contact me for any classes.

She was about to discharge me when a doctor came and told her to examine me before I left. I felt dizzy and started to throw up. When she examined me, a doctor came back and told me that I was a few centimetres dilated and I would not be going home.

After that, the treatment I got was fantastic. I fell asleep and was comfortable.

In the evening I was transferred to a night nurse. Although she was quite nice to me, she was very rough and heavy handed – I felt more pain every time she touched me than I did when I felt a contraction. When I told my partner, he said that he could see that.

I also did not like the way she was getting angry and frustrated with me during the delivery. I did not know what I was doing and she kept telling me to do what I practised in the antenatal classes. I told her many times that I have never been to an antenatal class and I could she that she was getting annoyed.

In the end, when she gave me the baby, I saw he had a big dent in his head. My partner told me the midwife did not wait for me to push the baby out (she dragged him out) and that the dent was from her finger print. That also showed me that she was heavy handed and I wasn’t just imagining things.

After that, the care and treatment I got was so amazing I don’t think it could have got any better. I would also like to mention the care I received from the trainee midwife, as this was so fantastic.


Treatment following two miscarriages

I have sadly suffered two Missed Miscarriages. I cannot fault the staff in the EPAC (Early pregnancy assessment clinic) at Nottingham’s QMC, they were all excellent.

However, I cannot say the same when returning to the QMC for ERPCs (Evacuation of Retained Products of Conception) which I had on both occasions.

The first time, I went to the ward at 7am in the morning. I was distressed and scared and left to sit in a waiting room with people waiting for different procedures. I was thankfully given a sedative and a bed after awhile but was told that I was only on the emergency list so just had to wait until a slot became available. I eventually went to theatre at around 3pm and by this time I was in a great deal of distress. At no point did anyone come to talk to me about how I was feeling and my fears. When I got to theatre there was an argument between two anaesthetists, and two other staff were laughing and joking about something. Everyone ignored me while I cried. I couldn’t breathe very well, so they just shoved the mask over my face and put me to sleep. Later, I returned back to the same ward where as I recovered, a family with 2 small children made lots of noise. The children broke some toys and were crying a lot, eventually my husband said something to them as he was getting cross but they carried on. I eventually went home at 7pm at night – the broken toys left outside the ward door. I was offered no advice, counseling or follow-up.

I went to see my GP about 2 weeks later. He didn’t even know I’d had the miscarriage and I had to explain every thing to him. Surely, within the NHS, people talk to each other? I was offered no advice and told to go home, look on the internet for some support and try again.

3 months later, I fell pregnant again. I rang the doctor who said he didn’t need to see me. Then at 6 weeks, I stopped ‘feeling’ pregnant and had some bleeding – I called my GP again to express my concern. I knew something was wrong. I was told not to worry and they would only scan me 2 weeks later. So two weeks later, I went for the scan and was once again told my baby had died – at 6 weeks as I suspected. I then had to wait another week for them to confirm this. This was horrible. After this I had yet another scan and once again waited in that horrible room to be given my options. I had to wait another 4 days before the ERPC.

On the day of the ERPC, we went to the hospital at 7.30am as requested, it was a Saturday. This time I had a room to myself on the gynae ward – much better. But no one came for ages. Time went on and on and I had no idea when I would go to theatre. I hadn’t eaten and at around 2pm was put on a drip. Still nothing happened and no one knew when I was going in – I was on the emergency list again. At 7.30pm, my husband went out to telephone my parents. While he was out I was whisked away to theatre. No warning and no peccary to soften my cervix. I was frightened and hadn’t said goodbye to my husband.

At the theatre, there was a further delay while they discussed me not having the peccary and then I went in. Once again, I cried a lot but this time the staff were much nicer and asked me what had happened. One of the men held my hand and reassured me.

When I came round in recovery, I heard the nurses talking about my ‘abortion’. Surely, I must have misheard this? When I returned to the ward and my husband it was very late, we cried and I told him about the nurses’ comments. We agreed I must have misheard.

At this point, I assumed that I would be able to eat something and go home. Again, no one came. Eventually my husband went to find out and I was told that I’d have to stay in. This was awful; I needed to be home with my husband and was un-prepared for this. Eventually I was given a piece of toast to eat and I went to bed crying.

My husband arrived at 8.30am the next morning to collect me but no-one came to see me until around 11am – so more waiting and waiting. Eventually I went without waiting for my notes. This time I was given a leaflet about the Miscarriage Association – this was comforting.

I saw my GP again. Once again, he said – go away, try again, look on the internet for support. I have now changed my GP and am arranging some counselling.

I am frightened now – I never want to go the QMC again.


My terrible birth story

I am expecting my second child and it’s only now I can tell my story of my first birth experience at Leighton. I had wonderful care from the midwifes leading up to the birth, but I think all that changed when the baby arrived.

I was 12 days over my due date when I was admitted for an induction. I arrived at the hospital on the Friday and was kept waiting in the waiting room for about an hour until my bed was ready – I was a bit perplexed as to why I was kept waiting, because when I arrived on the ward all 4 beds were empty. I was made to feel very welcome by the midwives and some of them I recognised from my appointments. I was given a gel to try and start the labour and was told I would have a maximum of 3. I started to feel discomfort after about 10 minutes so I was hoping things were on their way. No such luck!

I was administered three gels and still only dilated by 1cm by Sunday I was exhausted because I had no sleep, the internal exams were painful and I felt the consultant was really rough to the point that I cried when they walked in the room. The consultant said that they wanted to give me one more gel on Sunday morning; I was mortified, tired in pain and felt really fed up. Sunday afternoon my parents and husband got me walking up and down the corridor and finally at 5.45 the contractions started. I was checked again at 10pm and told that I was only about 3cms, but then the pain started to really intensify. I pleaded with the midwife for some pain relief but she said I was fine, I was given pethadine at 11pm and slept for the first time in 3 days for 20 minutes. The pethadine then wore off and I was crawling the walls, I told them it had got worse and I felt like no one seemed to be listening, they were coming thick and fast.

Eventually the midwife said to me that they’ll take her downstairs give me an epidural to keep me quiet. When I arrived downstairs I was greeted by 2 fantastic midwives, they gave me gas and air and I immediately felt relief. She checked me and went blimey you have done well, you are 9cms – I don’t feel like I had done well at all, I feel like I had no choice. In my opinion, I was just left with no pain relief because I felt like they didn’t believe me.

They then took the babies stats and they realised he was in great distress – I wasn’t surprised. They did some tests gave me and epidural and then whisked me off for an emergency C-Section. My son was born on the Monday morning at 6am. He was gorgeous!

I was then taken to a side ward and really looked after on Monday, although I was so out of it I wouldn’t know. On Tuesday the midwives came in took out my tubes, drip etc and thus ends my care. I was put back on the ward and was made to feel like I was left alone. It took me 45 minutes to get to the toilet because I had to crawl there. I could hear my baby crying and I couldn’t get back and visiting hours had not started. I was really in severe pain and my legs didn’t work properly.

I did not get any assistance breastfeeding and one midwife said to me they were too busy, just give him a bottle, which he projectile vomited everywhere. My breasts were so sore because I didn’t know what I was doing and I was in tears.

By Thursday I felt so fed up with the care, I discharged myself so that my husband could look after me at home.

I feel petrified about the prospect of this birth and have opted for an alternative hospital. I am sure this isn’t a reflection of everybody’s experience but I would not like to go though it again. Some of the midwives were fantastic and I am sure they were under a great deal of pressure because it became very busy after my son was born. I just pray that my next experience is better.

Cheshire Mummy

Further mixed emotions about giving birth at Arrowe Park

After reading a couple of the stories on this site I have to agree that the care at Arrowe Park is mixed.

I was induced and monitored by a great midwife, I was comfortable and well looked after whilst giving birth and was very pleased with the calm and efficient midwives.

Unfortunatly after returning to the ward after giving birth my experience went completly down hill. Having had nothing to eat since 11.00 am I was not offered any food or even a cup of tea!

As I had a baby who slept through the night, she received no milk from having been born to the following morning. The midwife who induced me spotted it on the feeding chart when she came to see me the following morning and suggested I put a complaint in!

No advice was given on feeding (as I was not breastfeeding midwives did not seem interested) or any sort of aftercare. I left as soon as possible but had to wait 3 hours as the staff kept ‘forgetting about’ us, they found this funny.

Miss P

My daughters stay in Northampton SCBU

My daughter was born 8 weeks early in July 08. She was born in Kettering General Hospital as there were no beds for her in Northampton.

She was transferred to Northampton after 6 days in Kettering. I found one nurse there in particular, very rude. My daughter had been put on her front in an incubator by this nurse, and my mum asked why she has been placed on her front and the nurse completly ignored her, and said to me “are you asking me this?”

Later on in the day when it was time for my baby to be fed, I asked to get her out of the incubator to feed her. The nurse then informed me that i wasn’t allowed to hold her if she took her out, that only she was allowed to do this. This upset me quite a bit.

I was also told that no one but my self or my partner was allowed to touch the baby. They were also tube feeding her, when she had been bottle fed in kettering.

I felt as though my wishes for my daughter where compltely ignored, and that they just did as they pleased.

All in all, i found Northampton SCBU (Special Care Baby Unit) not a very nice place.


Unhappy postnatal experience at Queens Hospital, Burton

My first baby was due in July 2008. Everything was progressing normally until checks at about 32 weeks into my pregnancy. I was diagnosed with pre-eclampsia and spent the next 4 weeks in and out of the hospital for monitoring.

The majority of care given was acceptable, but I became very stressed when midwives failed to carryout checks on me at regular intervals and administer medication at the correct times. Sometimes I would have to wait 2 plus hours to be given blood pressure medication.

In late June it was decided by the doctor that my baby should be induced as my condition was becoming dangerous. This process was fine, unpleasant but fine. My baby son was eventually delivered by c-section at 1.02pm.

After that felt like a nightmare. I was unable to get out of bed for the first 24 hours and had to wait long periods for midwives to come and help me get my baby out of his cot for feeding throughout the night – if my husband knew this he would have never left us.

I struggled to breast feed due to being in pain and baby not latching on – the midwifes response was ‘keep trying’. After 3 days of trying my son was given a bottle by the midwife – this seemed to me like this was the easy option for them and to shut me up, I desperately wanted to breast feed but did not get the support I needed. Furthermore once I had settled on the bottle feeling I got the constant feeling that the midwives judged me in a negative manner because I had given up breast feeding so soon.

Once i had my son i was taken off all medication i’d been taking to regulate blood pressure – i had been on very high doses. My blood pressure was not taken until a few days after the birth where it was found to be very high – one midwife commented on how i should not have been taken off the meds straight away.

So i was put back on the BP drugs which were administered in tablet form every 4 hours. Many times i had to wait up to 2 hours after the alotted time for my medication. I even had to set an alarm in the night so i could remind the midwives that it was time for my bp meds. As a result many bp readings that were taken were very high as the drugs were not administered at the correct intervals.

As you can imagine i was in a very fragile state and felt very vulnerable. This experience caused me and my family great stress. I was kept in hospital 8 days after the birth and when released the bp had still not come down.

A midwife came to my house the day after i was released to check on baby and me. She checked my bp and it was back to normal – just goes to show the stress i was under in the care of the hospital.

Some midwives were absolutley brilliant, i could not fault some – but others really shouldn’t have been in the job. Childbirth is a very natural process and people should feel relaxed and supported – not vulnerable and stressed.


Not the best experience

I went into Pontefract General Infirmary Maternity Ward on the evening of 11th December 2008 to have my labour induced. This was at 5pm and my husband was told he had to leave at 9pm. I then had to call him back (on my own mobile which I thought you couldn’t use in hospitals) at 02:30 am because I was in labour. It would have been nice if he was able to stay with me. The midwives were great at this point and Thelma who delivered my baby 2 hours later was excellent.

My experience on the ward afterwards wasn’t so great. I had to have an operation for some internal tearing and after asking several times for someone to check my stitches the following day they noticed a problem which I will need to go back into hospital to have fixed. I remained in hospital a further 3 nights trying to establish breatfeeding and everytime the midwives changed shift I was given different advice. It was very confusing for a first time mum to be told, do this…don’t do this, why are you doing this…etc. One midwife would tell me to do one thing and then a couple of hours later another one would tell me that was wrong. In the end, after a lot of stress, upset and not a wink of sleep I asked to be discharged and put my baby onto formula because she would probably have starved to death. Some of the midwives were brilliant and did try to help but others made me feel as if I was taking up their time when I asked for help. I know they are understaffed and busy, but they could be a little more friendly given the job they have chosen to do.

I also didn’t like the fact that I missed out on breakfast because I was trying to feed my baby so I couldn’t go to the kitchen at the specific time we were supposed to go and get our own breakfast. I know we weren’t all ill or bedbound but some of us found it difficult to queue up to get our food at certain times when we were trying to get to grips with looking after our babies.

To finish off, I know they are building a new hospital so the parking will probably improve, but currently it is terrible and I am sure the people who live nearby are sick of people parking on their streets. The price of parking is also a joke!

My experience in hospital has encouraged me to opt for a Home Birth next time.