I really admired the way the staff went about their respective tasks, efficiently and courteously

I was admitted to East Surrey Hospital (Cardiology) for a pacemaker implant having been experiencing periods of dizziness and my 24 hour pulse monitor having shown irregular heart beats and stoppage of pulse overnight for periods of almost four seconds (atrial fibrilation). The procedure was done in September by Dr. Saha and I was discharged at lunchtime on Monday.

The attention I received from the medical staff and others throughout my stay was brilliant and I really admired the way they went about their respective tasks, efficiently and courteously.

Josie Wales

Told heart rate was normal when having a heart attack

My story of being told my Atrial Fibrillation was harmless and then being told that my heart rate was normal when I was having a heart attack. Then being told by another hospital that I had not had a heart attack. My extreme chest pain being ignored. Being asked why was I playing the system by a nurse. Then being disbelieved when I found an alternative medication that actually worked.

I have suffered from Atrial Fibrillation for most of my adult life and was constantly told by my GP that it was harmless. But one day on the golf course last year my AF went out of control. I drove myself to the nearest hospital and presented myself at the A&E where I was told my heart rate was normal. I insisted (being quite ill) and the nurse agreed to do an ECG. This showed my heart rate to be 215. So much for the accuracy of the heart rate monitor she used on me the first time. The nurse called in the resuss team by computer link and the next thing I was told I would shortly have a feeling of impending doom as a doctor unloaded a syringe of unknown fluid into my arm which was apparently designed to stop my heart for a moment. The nurse leaned over me and whispered “You were right to come in to the hospital”. They took several hours trying to reduce my heart rate and I spent 5 days in the cardiac ward. I was told that I had had a Myocardial Infarction after tests had shown that damage had occurred.

I was allowed to shower before going home and I felt very ill from the physical exertion just from having a shower. This I was told was totally normal for heart attack patients.

This was not my local hospital so when I returned home I switched to my own hospital for tests. This hospital decided that I had not had a heart attack at all and I was fine. Despite the fact that I could hardly climb the stairs at home. They took me off of the drugs and one week later I was back in A&E at my local hospital having been taken there by Emergency Ambulance. This happened about 5 times in all and a 5 day stay in the cardiac ward was the highlight. During that time I had extreme chest pains which lasted from midnight to dawn and I had to sit in a chair all night with oxygen. According to the specialists I saw I was quite healthy. A nurse even asked me why I was playing the system. (As if I would have put my health at risk by being in hospital other than for a genuine reason)

I finally decided to try to work out what was happening for myself and realised by a process of elimination that while I was in hospital I was being injected with Heparin but when they sent me home that was the only drug I was not on. I asked my specialist to be put on heparin and he agreed but only for a couple of months. After a few adjustments to the dose I was feeling much better. Then after a couple of months my specialist wanted to take me off of the heparin because he could not find anything wrong with me. I managed to persuade him to keep me on heparin but 3 days before Christmas his secretary told me that I could no longer have any more heparin and that was final. In my opinion the heparin was keeping me out of hospital. I didn’t want to die so I phoned the police and they said they wouldn’t do anything because it was a health matter. So I wrote a letter to the chief executive of the local heath trust and within hours I was told I could be prescribed heparin by my local GP no problem.

I could not stay on heparin for much longer due to possible side effects but luckily for me by chance I found an alternative form of blood thinning pill.

I now feel fitter than any time in the last 20 years and I have had very few AF attacks and none for the last 3 months. All my other symptoms have gone and I can play golf better than before. I have to be careful not to suddenly stress my heart but apart from that so far I am doing fine on my self prescribed alternative to Heparin.

I must continue with the pills because having missed a dose or two I found my symptoms coming back again. I am having trouble convincing the medics that it actually works but I am from a very technical background where results are everything. I may be making some progress convincing them but there is huge resistance to new ideas in the NHS. There are many theories from doctors as to why what I am taking cannot work but the results show that for me it really does work. I would not be paying 90 pounds a month if it did not work and all my friends know I am not renowned for spending money unwisely. Results are everything, theories are theories. That is Science.

My work involved diagnosis of technical problems and trouble shooting to the highest level and at one time I was in charge of protecting a major UK University’s computers from attack by computer viruses. There were 60,000 different viruses at the time. There are now around 300,000 computer viruses at large so I am glad I do not have to do that anymore! I also designed an immune system for data disks. If you don’t think data disks can be given an immune system then think again. So there was a striking similarity between my old job and what the NHS does.


Wonderful care for my mother at James Cook University Hospital

It took a few months of my mother getting to know the paramedics and the staff of the acute assessment ward, as she was repeatedly brought into this ward with severe palpitations, and some dizziness. The staff were absolutely brilliant, and while my mother was embarrassed as no sooner had she taken up a bed, than she was discharged many times over about three or four months. This is in no way a complaint as the staff would reassure my mother that she had done the right thing by calling the hospital, and that she was in the right place and that blood tests, ECG’s & observations were absolutely necessarry for someone with her condition.

These few months were a time when both my mum and I grew a little weary and concerned, but each time either of us voiced concerns we found the doctors from both accute assessment and cardiology to be easy to talk to, and very clear and gentle, alleviating any worry or anxiety we had. Not only that, but the busy nurses always found time to cheer us up.

Dr James, my mothers consultant and surgeon was wonderful during his consultation with my mother during an appointment made as an outpatient before her treatment. He reassured us that a pacemaker was the way to go, and we went home happy in the knowledge that mum would soon be fixed. While waiting to be called in for the op, mum had once again been rushed in by the paramedics, and this time was taken to the cardiology pre admissions ward and informed she could possibly be in for the rest of the week as they were trying to fit her surgery in. During this time, although she had prepared herself for her operation and been informed that it would be within the week, she was discharged. We were a little upset, but only in the sense of being a little high with our own thoughts that mums surgery was imminent, and this was a new ward to us, it seemed on that afternoon that from our emotional high we were now somewhat down. I was very concerned, and thought perhaps there were people who’s need was greater than ours. My mother was by tea-time looking forward to getting into her own home once more, and we had resigned ourselves to the idea that she would be called in by appointment for her procedure. Once again the nurses on this ward made us feel better, they were so sweet and considerate and warm.

We did not have to wait for an appointment because once more within the same week mum was rushed into the acute assessment unitl with chest pains, this time after the usual tests she was taken back to the other ward. I think it was the very next day, and during visiting hours, that i was able to see she was comfortable before she went in for her surgery, an ablation and the pacemaker. The very next day i came to visit to find her sat up in her chair and dressed and ready to go home.

It has been just over a week since her op and she looks and feels great. We cannot thank you enough. You are amazing.


Good nursing care at QMC Cardiology

I was a patient in the Cardiology department at the Queen’s Medical Centre for the treatment of atrial fibrilation, which is the term given to an abnormal heart beat. The standard of medical care which I received was good, whilst the care given to me by the nursing staff was very good. Nothing was ever too much trouble for the nurses and, at all times, they treated me with the utmost dignity and respect.


Health Care for Me

I have nothing but praise for the NHS treatment and care that I have received from my earliest days.

When I was younger I was diagnosed with Chronns Disease and had to have an operation. Luckily, I have had no trouble since 1962.

Later when having children I had excellent care from the Doctors in Rotherham, Dr s Dzmidko, Johnson and Green.

Then moving to Wath upon Dearne in later life (year 2000) I developed high blood pressure and atrial fibrilation. One instance I had problems with pressure in my neck and strange sensations. I went to the Dr s surgery at 6 o’clock pm and by 7 o’clock I was in Rotherham General Hospital where I was immediately attended to and was kept in for 14 days. On another occasion I had similar symptons and was sent to the hospital again, receiving promp attention. My specail thanks go to Dr Polkinhorne of the Market Surgery Wath upon Dearne, and the other Doctors within the practise. Thanks also to the staffat Rtherham Hospital


Excellent service at Fairfield Clinic and Seacroft hospital

I had a heart attack 13 years ago. I developed atrial fibrilation about a year ago and, as a result, I was put on Warfarin. I have had no further trouble since then. I regularly attend the Fairfield Clinic, though I started at the Seacroft hospital. The service I have received has always been excellent.



On returning from a long coach holiday to Italy my GP suspected DVT and admitted me to Ward 18 at BDGH. I received every professional care. The ward doctor and all nursing staff were kind and attentive. It was found that I had an extremely fast pulse rate. I was transferred to ward 23 Cardiology. Here the staff day and night were so kind. I was upset and the night nurse Vicky came and talked to me and was comforting and made me feel much better. I was diagnosed with Atrial fibrulation. I had evey test and Xray needed and received pleasant and respectful treatment from Dr Strickland who explained things to me very well. All the nursing staff day and night were attentive kind and did all procedures with care. I witnessed their treatment of a very difficult patient who only because of her illness was aggressive and very uncooperative with them day and night. I never saw any thing but patience gentle care and kindness towards this lady. Those nurses are a credit to their profession. I have the highest praise for BDGH in all ways including cleaning and Catering.

Would the burden on the NHS finances be helped greatly if each patient contributed a small amount to the cost of meals. We would have to pay out if we were at home. I for one would be willing.

Many thanks to all at BDGh especially wards 18 and 23.


Atrial fibulation treatment

I was in the Royal Hallamshire hospital for four days for an atrial fibulation. The best bits were having my fibulation controlled and being looked after by a wonderful group of doctors, nurses and cleaners. The worst bits were at night when some of the patients were noisy sleepers. Also looking out at the wonderful view of Sheffield from the 16th floor and wishing I was out there. I can’t think of anything that should change.