The care received from staff at children’s A&E

When me and my son arrived at A&E QMC we were seen very quickly and the assessment of his injury was done within 10 minutes.

The staff were professional and caring especially the nurse who put the plaster cast on his arm. She put him at ease and treated him as a young adult along with keeping me – mum, informed and reassured.


Bad experience at Musgrove Park Hospital.

I was admitted to the hospital by ambulance, so I did not get a choice where I was going.

I felt that some of the nurses I saw were nice but others were horrible.

The lowest point was when during the night my drip came out. It was not something I did deliberately. The nurse seemed so angry, I found this very unprofessional. As I am in my 20s, I guessed she thought I was messing her about, I was ill and had very little energy. I found it very cruel.

As a vegetarian I thought the food choices were very poor. They explained that if my family brought in food it would have to be chilled food only, as all they could do was heat up things. Frozen food was unsuitable as they did not have time to heat it up. I lived on jacket potatoes, baked beans and vegetable burgers. This was not fun, as I was in hospital for many weeks.

After having a drip in for a week or two they stopped using it. Instead of taking it out they simply left it in my arm and did not clean it. Both my family and I asked them if this was ok, the nurses we asked always seemed to take this badly and said things such as “I am the nurse here”. The skin around the drip got badly infected and hurt a lot, they took it out as it was bleeding. It took several months for the cut to heal, and I have a scar there as a reminder of the bad service I felt I received.

During my stay I was never offered a shower. It was only when family asked that I was given a bowl with soap to wash with.

I thought the tv/internet system is very over priced and when I did pay for it I found it did not work well. As the nurses around me appeared too busy nobody seemed to care or willing to help. I can understand that in a way, but I asked if they had a comment card for the system (so whoever was in charge of it could be made aware of the problems) and the nurses I asked just laughed at me.

The nicest moment was when I asked a nurse if she would give me her clementine, which she had brought in for lunch. She gave it to me and smiled. They only had apples or bananas available at the hospital.


Thanks to all staff at Queen’s Medical Centre’s A&E and Fracture Clinic

I recently attended A&E at the Queen’s Medical Centre in Nottingham after suffering a broken arm and shoulder. The standard of care which I received was very good. I was treated really well, with respect and dignity. In my opinion, even if I had paid for private care, I don’t think that I would have received better treatment.

I would like to thank all staff at A&E and the fracture clinic.


My daughter’s follow up appointment wasn’t sent

Last month my daughter broke her arm and was admitted to Royal Preston Hospital. I stayed in with my daughter for 2 and a half days. Everyone was extremely helpful and I couldn’t complain about anything whilst we were in hospital.

We left after 2 days and as we left we were told that an appointment would arrive through the post for my daughter 1 week later. We waited for an appointment which never turned up. I contacted the hospital at first attempt I was cut off. When I tried again I was informed that we had not turned up for an appointment a few days earlier and that another appointment was being made for us 2 weeks later which we should get through the post.

No appointment turned up, but we did go for the correct date and time and was told by the Doctor that we had the appointment because I had rung up for an appointment, and not the story I was give from the ward which she was on.

Thankfully my daughters arm is fine but if this should happen to another child they might not be so lucky.

So if you are told by the hospital you will receive an appointment keep checking with them as it may not be being arranged.


Excellent experience at short stay surgery unit in Oswestry, Shropshire.

In mid December, I experienced the first class team and facilities in the Menzies Short Stay Surgery Unit – it was just marvellous!

Under general anaesthetic, I had the ulnar nerve in my right elbow transposed, with a resulting 12 neat stitches and immediate relief from symptoms.

From leaving the waiting area to the point of being told I could go home, I felt that I was in very safe hands in a premier operating and recovery unit.

Everything was pristine and ship-shape whilst being friendly yet professional. After changing into my gown, I was even given a complimentary patient property carrier to store my extra bits and bobs.

My consultant, Miss Katrina Lewis, came to see me before I went into the anaesthetic room, as did the anaesthetist. The process was swift but calm and controlled. The whole clinical team, from the HCA to the consultant, thoroughly reassured me before I ‘went under’ and a nurse was readily on hand when I woke up with my arm elevated.

After a cold drink, followed by a hot one, I moved to the sit down recovery area for a choice of sandwiches, more tea and a chat with the other patients.

Just four hours after arriving, I was on my way home, with a supply of painkillers dispensed on Menzies and a list of who to contact if necessary.

This short stay experience of Menzies at Oswestry’s orthopaedic hospital is surely the way forward – after four previous overnight stay operations, I can highly recommend it!


A&E at QMC in Nottingham

I thought my son had broken his arm skateboarding, I took him to A&E at QMC. I was so impressed! The system was so organised.

We were met immediately and my son’s obs were taken. We were seen quickly and the nurses were skilled, kind and enthusiastic. Overall it was a great experience.

A credit to the NHS and Nottingham.


My sister’s experience of the liverpool care pathway

Earlier this year, my sister was admitted to an Ward 5 with a stroke and she was not given a clot buster as part of her treatment. Approx 3 weeks later, the relatives were offered the opportunity to remove all her treatments including hydration and nutrition. At this stage, they refused the offer. She was not offered speech therapy nor physiotherapy – not even for her affected arm which was becoming very contracted. In late May, a progress meeting was held where it was decided, in my view illegally, that her treatment should be stopped. However, because I queried the legality of this, they checked the Mental Capacity Act and found that it was illegal. In spite of this, the consultant said they would not give her any antibiotics, should she need them. I wrote to the medical director, the chief executive and the consultant requesting a meeting, which they ignored.

Instead soon after, they transferred her to a local Nursing Home where, in my opinion, she was illegally put on the Liverpool Care Pathway. She was not dying and the relatives were not informed until after she was put on the LCP – we were not informed until after she died 15 days later. I feel we were lied to and deceived by the nurses and the medical staff and especially by the doctor I spoke to after my sister’s death. I believe she tried to fudge the course of events and muddy the waters by eternally quoting the importance of her “professional Judgement”.

I am finding it incredibly difficult to come to terms with the loss of my sister but importantly that she died alone, because we were not told that she was put on the LCP. I believe the senior staff at the hospital and all the people who I feel deliberately deceived us at the Nursing Home should be ashamed of their lack of professionalism.

My sister was in Airedale Hospital for almost 4 months. She did not have her nails cut and they were long and thick. When I asked if it was possible to cut her nails, I was told by a care assistant that they had to go on a course to learn how to cut nails and anyway they didn’t have time. When I next visited her nails were cut but only on one hand and not her toe nails. Her mouth was in a disgraceful state with huge white spots, I wondered whether this was thrush. I cleaned her mouth when I could, but it was very sore. On the positive side, some of the nurses were lovely and the ward sister was also very supportive, albeit reticent about my sister’s care plan.

In my opinion, PALS was positively useless, as were most of the agencies who purport to be on the patients side. I did not receive any help or useful advice. It is a shambles. This is a short version of what has been a complete nightmare.

carme miranda

Treatment for angina at Trent Cardiac Unit

I was a patient in the Trent Cardiac Unit at the Nottingham City hospital for the treatment of angina.

There was very good contact with the consultant and the other medical staff, with which I was pleased.

The cleanliness of the hospital could be improved – I had to draw attention to some spots of dried blood on the floor in the ward.

One other point is that there was an unnecessary delay in removing a canula from my arm, thus substantially delaying my my discharge from the hospital. The staff responsible appeared to be engrossed in paperwork.