Excellent team at Good Hope Hospital

I would like to say that they have an excellent team at the Gynaecology Unit at Good Hope Hospital.

I had never been in hospital or had an operation before only to have my two children. I was feeling very frightened and scared, the Doctor was excellent and his team on ward 2. I could not have had any better support and care even if I had gone private. Even on the the one day (after my hysterectomy operation) they were short staffed and it didn’t affect the care and support that was given.

All I can say- Excellent team work!

Note385

We will never be able to express how extremely grateful we both are

I would like to take this opportunity to comment on the care my partner has received from the staff at the QMC. He was transferred via air ambulance just over 3 years ago after a near fatal crash.

The one thing I am forever thankful for is that he was taken to the QMC at Nottingham. He was very poorly and the AICU unit staff was fantastic.

However his recovery was a long term journey culminating in his discharge today.

I would like to highlight the dedication, skill and amazing care we have experienced over the three years. Mr Forward, our orthopeadic consultant, worked on my partner from the time he was admitted and he has been amazing. He has explained everything to us clearly and honestly but with compassion. We have had some scary times but Mr Forward has always been supportive. He came into hospital on his days off and was always available to discuss his care.

My partner was moved onto ward F19 (now ward C5) and all the staff on the ward were wonderful. They fully involved me in his care, allowed me to be with him out of visiting times when very poorly, encouraged me to help with personal care duties and always treated us with respect and kindness. The staff on C5 and Mr Forward gave my partner his life back and we will never be able to express how extremely grateful we both are.

I wanted to share our experiences so that these wonderful professionals are recognised for the differences they make.

So thank you for everything.

katlat

Major surgery

In November 2012 I had an hysterectomy. I was admitted on the womens health unit at Tameside General Hospital, under the care of Dr Hanna and his team.

On the day of my surgery all the staff were very kind and supportive towards me, as I was very nervous and anxious.

The after care I recieved was excellent. Each nurse that looked after me always introduced themselves, and would go out of their way to help and assist me to the bathroom etc…

It annoys me that the hospital is always getting negative comments.

All the staff work very hard and long hours, and should be given more credit.

Thank you to Dr Hanna and all the team for all your kindness and support throughout my operation.

simmo

Great on the Maternity Ward

I arrived at the Kingsgate ward to be greeted by friendly staff and could not fault them the whole time I was there.

I was booked in for a c-section and was thoroughly looked after by everyone I met along my journey. I would like to particularly mention the theater team, absolutely fantastic and really put me and my partner at ease.

Mark the anaesthetist and ‘big Dave’ they called him were fantastic. ‘Big Dave going beyond the call of duty and even came to check on us before he clocked off that night.

Everyone made our experience as easy as it could be and I will recommend QEQM to anyone who asks

zsa zsa

Upset by attitudes of staff on Primrose ward

Where do I start? My daughter was brought up to Primrose ward after a very traumatic delivery in which my daughter who had really low platelets ended up having epidural and forceps delivery. On arrival at the ward we were met by a group of midwives who weren’t aware that she was being brought up and were really stroppy about not having a bed ready. Great start!

After daughter was eventually found bed she was left to it, even though she couldn’t move after epidural. Baby started vomiting fresh blood, daughters partner notified midwife. 20 minutes later the baby got checked over.

The midwives I met on this ward were extremely rude and arrogant. I felt they were not very nice at all.

Daughter was left from day one till day 3 in a dirty bed covered in blood. She was also left in a gown covered in blood with no help to get showered and changed, this again was left to her partner (after epidural). She had to keep asking for painkillers, none offered.

A midwife asked daughter’s partner to change the baby as baby’s temp had dropped and because he got a vest instead of a babygrow, she was nasty to him (these are first time parents).

Baby was eventually taken to the neonatal unit. It took them 2 hours to sort a drip out for daughter, after she’d asked specifically if they would do it so she could go and feed her son in neonatal.

My daughter’s partner was allowed to stay on ward 24 hrs a day and he asked for something to sleep on, but he got nothing, not even a chair. Then he got shouted at like a child, for being on the bed.

Then to top it off, my daughter was given 10 minutes to leave her room when she was discharged. Baby was still in neonatal so she was distraught. No support, no help to move her belongings, nothing.

All in all, I feel the things I and other visitors to my daughter on Primrose ward have witnessed have been utterly disgraceful. I have never seen midwives on any ward with such bad attitudes as the ones I met on Primrose. I felt they were the rudest, most ill-mannered, uncaring staff I have ever known. Sarcastic comments to my husband who asked for a vase for flowers and was told “oh, we’ll just check the John Lewis vase department” disgusting. I didn’t come across one nice nurse/midwife at all (apart from cleaners and canteen staff).

I feel the treatment my daughter and her partner and her visitors got from these people was totally unacceptable. I would never recommend the Manor maternity. I will be putting in a formal complaint about the way people are treated on this ward.

Coza72

I have panic attacks now due to a traumatic labour

I finally in 2011 had a cute baby boy this should of been the best day of my life but it was far from it after being told my baby was going to big, the doctor said I was to be induced on the 15th my due date being the 17th.

I went into hospital on the 15th and got induced the next morning they broke my waters and after a while took me to the delivery suite around 11, 30 they said at 3.30 I was 6cm yet at 9.30pm I was still only 6 he was back to back. They put in 2 epidurals which fell out a fentanyl drip which fell out.

I finally had him at 2.30 am in the morning. I can handle pain but this was horrible I went up to mat2 at 8.30 not one person came to me till 7pm and that was to check my baby’s blood sugar.

I saw them again at 11am the next day when I was allowed home, I asked if my baby was going to be checked they replied at ask why. I said it doesn’t matter then I had to ask if I should be on anti-clotting injections, in all the time I was in hospital (3 nights) I was given a salad sandwich. The midwifes who attended me on mat2 were rude and since having my baby I’ve had really bad anxiety and panic attacks and I know it’s because my labour was traumatic I’m 35 now and its put me of having more children

ASHTON12

My miscarriage experience at Queen’s Hospital, Romford

I started to bleed at over 12 weeks pregnant. I had had fertility treatment (privately). I went to Queens who made me wait in an abandoned office room for over 5 hours before I was seen. The Doctor said all was fine after a very brief examination. I was not allowed a scan even though I asked for one many many times. I had to call King George in Seven Kings to try and get a scan (the two hospitals are aparently linked) and was told I could have one in March. Over a month later. I was allowed to come that afternoon to sit and wait for a scan – but only after begging and crying on the phone. I was sent back to Queens after being told unceremoniously the ‘product is dead’. At Queens I encountered the most unsympathetic, unhelpful people I felt I have ever met in my life.

They constantly referred to my baby as ‘the product’, and I feel they tried to bully me into having the baby removed surgically. I didn’t and in the end I had no idea what was going to happen to me. I didn’t get any emotional care, no advice on what would happen physically, and no advice as to who I should contact if I had any questions. They didn’t even give me a leaflet.

That night I had full on contractions and the baby came. I went to the hospital the next day as I was in so much pain I could hardly walk. The staff member yelled my name and walked away so quickly that I couldn’t follow. I felt I was obviously a massive inconvenience to them all. The whole experience had been so unbelievably awful that we went away to Portsmouth for the weekend. When I got there I realised I was really ill. (I have type 1 diabetes) My blood sugars were so high they wouldn’t register which is a typical sign of infection. I went to the A&E there (Queen Alexandra – I would recommend it to anyone) and the staff were absolutely lovely. The first thing they did was to give me a leaflet from the miscarriage association and tell me what was happening to my body.

They diagnosed me with a serious infection of my uterus (which could have left me infertile had it not been treated). I was admitted and had IV antibiotics and then 4 weeks of oral antibiotics, such was the seriousness of the infection.

I DID write to Queens hospital and had a letter of apology and telling me all the things they had put in place to change what had happened to me.

More recently I had another miscarriage at 7 weeks pregnant and once again went to Queens, reassured that their practice had improved significantly.

Absolutely nothing had changed in my opinion. I thought the treatment was again awful, there was still no information given to me and I still don’t feel as if my emotional needs were even considered.

I am very lucky in that I have my very supportive partner, family and friends and have medical experience as I trained as a nurse but if I hadn’t I can’t even bear to think about how I would have coped.

Extremely Unhappy

A bad experience of endoscopy

I attended an endoscopy appointment, and was slotted onto the end of a list. My wife is a nurse and she had always advised me that i should have sedation. However when I got there all the staff without exception said that it was the normal practice not to have sedation. Although I said that I did not like needles the Dr said that I did not need it, just have the throat spray. I was then laid on the bed, on my side with the plastic guide strapped to my mouth. The following 10 minutes can only describe as the most terrifying experience of my entire life.

I started to gag and cough and as the Dr pushed the scope further down my throat my whole body was convulsing continually gagging and trying to vomit. Eventually I did vomit but as I was laying on my side the vomit stayed in my throat and therefore I could not breath I tried to get the Dr to stop, but all that happened was the nurse held me down saying that I had plenty of room to breathe. This was easy to say but at that stage I was gagging so much I could not see at all.

After what seem like a lifetime the Dr removed the scope. They made me stay where I was for a short while as I caught my breath, when I sat up they walked me into the recovery area, where I was left there while I overheard the staff saying that as I did not have the sedation, they could finish as soon as I had left.

By the time I met my wife the whole left side of my face was scarlet and my eye looked like I had a cricket ball in its place, 10 minutes later the white of my left eye was totally red, where I had obviously burst a blood vestle during the gagging, coughing etc. The following day I was off from work and where I have been fighting to breath, convulsing etc I ached from my fingers & jaw to my feet. My eye is still extremely tender and is still blood shot over the other side of my eye.

The whole experience has been awful and continues to wake me up in a panic. I am not one for complaining, but I feel that I have been grossly mistreated. I even woke up last Saturday and said to my wife that I feel like suing the hospital.

Paddock1

Sincere thanks to the urology ward

I’m posting this on behalf of my partner, her uncle was admitted two years ago to the urology ward after experiencing problems with his waterworks.

The staff on the ward were fantastic, really caring and the surgeon “Charlie” was often on the ward chatting to patients. The ward had a really homely feel and nothing was too much trouble. He underwent surgery twice and is now in remission with thanks to receiving treatment. The treatment was provided by Sue, who was always available on the phone if needed for reassurance.

We really do owe the Urology ward and outpatient department sincere thanks.

Often words can’t express how much we truly are thankful for.

Pleased

The birth of my son at South Tyneside Hospital

My son was born in this hospital 2 years ago; I have just discovered this website and felt I had to tell my story.

A week after my son was due my waters broke, I went to the delivery suite and was examined by a midwife, she said my waters had broken and I would be induced within 48 hours to prevent infection to me and the baby. She left the room and came back, said the head midwife didn’t think my waters had broke and to go home and come back on my planned day of induction if I still didn’t go into labour naturally, I never saw the head midwife she didn’t even come into the room I was in.

For a week I had regular contractions and dilated 3 cms, I was made to go in every day for a heart trace of the baby, every time they said I had a sleepy baby as his heart rate kept slowing, a consultant was called each time and said trace looks fine send her home. I would then hear the midwives whispering that they didn’t think the trace looked good.

On planned day of induction I was told there was no bed for me on the delivery suite, was taken to delivery next morning. The midwife I was given tried to break my waters, I told her they had all ready broke but she tried anyway, said oh there is no waters there!

I ended up having an emergency section, during the op the Anaesthetist was arguing with the some of the midwives telling them to shut up, they were also arguing in recovery.

The next morning I was on maternity ward, told to get up and go in shower, I was in agony and was shouted at by a midwife for been in so much pain as apparently she had a section and wasn’t in pain like I was. I was walked to shower then left. I couldn’t bend down to take surgical stockings off so had to call for help, was huffed and puffed at then left again

I was allowed home the next day, a week later after I’d had the staples removed I felt really unwell, I was shaking and my teeth were chattering, my husband said there was an awful smell and liquid was seeping out of my section wound

I was told to go to A&E. The staff on A&E were lovely. A Gynaecologist came to see me, she was also lovely, she touched my wound and it exploded. What seemed like litres and litres of puss went all over her, up the walls and on the floor, she said my abdomen had burst

I was taken back to maternity ward with my son and given 3 bags of blood and intravenous antibiotics. The next day 3 consultants and 2 junior doctors came to see me, they didn’t introduce themselves or say what they were going to do. A midwife was told to get forceps, and they whispered amongst themselves, a midwife was told to lift my stomach up (bit over overhang off pregnancy belly ) a junior doctor proceeded to rip open the part of my wound that had healed, I was offered no pain relief or told what they were doing, I was in absolute agony and screaming at them to stop touching me, they then all left the room

A few hours later a midwife and a auxiliary arrived and told me they needed to get the fluid out of me, this meant the midwife putting both of her hands on my abdomen and pushing as hard as she could, again this was extremely painful and I was crying out and asking her to stop, she didn’t, at this point my husband walked in and asked them what the hell they thought they were doing, she walked out with her head down. He went down to the staff room to ask what was going on but nobody seemed to know

After this my husband wouldn’t leave me and slept in the private room on a chair for a week, another consultant came to see me, said my wound had broken down and you could see my rectal sheath, he said my wound would have to heal from the inside out then it would have to be sown up again, a lovely midwife arranged for me to have a bottle of gas and air brought to me, I used this the 2 times a day the wound was cleaned and packed

A week later the consultant came back and said he would “fix ” me

I was taken into theatre and my wound was cleaned and repaired, I was in theatre for 4 hours

it was the worst experience of my life, the way I was treated was an utter disgrace.

anon1889