I came to this country 40 years ago.
I had visited this Department as an Out-patient before and had previously seen a consultant, but was not confident of the diagnosis and not happy with the treatment prescribed which had little effect on my condition.
When going for a second visit in July 2012 I saw that another consultant was present at the time, not seeing patients as they were walking around the waiting area, so I requested that they took my appointment. They looked at my file then at me and refused to see, me saying they had too many patients of their own to see.
I really feel that the decision was not about workload but more that my face did not fit (I am ethnically Chinese) and asking for a second opinion.
I have been treated in East Surrey Hospital as both an In-patient and Out-patient for various problems (not only my eyes) and have always received wonderful caring and effective treatment, but this incident really upset me.
I have subsequently requested to transfer to Moorfields Hospital and am being seen by them.