Sons stay in Queens hospital

My son was taken to A&E after visiting the emergency doctor, as he had a rash on his leg and his foot had swollen up and he could not walk he also had a temperature and felt very unwell.

The doctor that treated him in A&E was fantastic he acted very quickly as he though my son may have a menigitis type illness, getting him straight on the antibiotics, he was very attentive and kept me informed throughout I couldnt fault him.

However it was downhill from there on, on the first evening my son was moved 4 times, he was put on a ward the next day, as he is 17 he had to go on an adult ward, he was placed on a ward, there is no care or attention from any of the nursing staff, you are just left, the food is so bad.

Today he has been discharged, I have not spoke to a doctor I have no diagnosis of what was wrong with him, but just wanted to get him home so I can care for him properly here.

I feel so sad for the elderly people on this ward who may not have anyone visiting them, they do not care if they are washed in fact I think you could lie in your own wee for hours and no one would notice or care. They also must be starving hungry because of the dismal food and meagre portions.

you have to pay to have a bit of tv or music very expensive it is too, they are just left there.

Jgw 311

Premature baby at Queen’s Hospital

I had a baby prematurely at Queens hospital in romford. During labour, most of the staff were nice, minus one who was rude. I was seen very quicky and assessed and was let into a private room where they tried to stop my labour while i could have steroids to help develop my babies lungs. The midwife there at the time was great, however my mother said (i didnt really remember much myself) she almost dropped my placenta on the floor :S. I was treated pretty well, however i did notice as i came in that triage was full of women, in labour on the floor, the place seemed really disorganised. Also when i asked for toast i was given bread :S

Also at another interval i had to come back for my post natal check, previously i was discharged, although my little boy was still in hospital at the time. They put me in a room with lots of mothers with their new borns, kept me waiting for ages and with a dvd showing child birth and how important it was to bond with your newborn. Not something which was very nice to watch when you had to be seperated from your baby. I had to stay for my check, but i didnt go back for my 2nd. I think staff should consider the feelings of patients like myself more.

The majority of the staff in the NICU were very nice, minus a few. The first rude staff member i encountered was when i saw my son for the first time. We were discussing milk expression, i wanted to know how long you could keep it for and it was a lot to take in on the first day of being a mum to a premie, so i asked i doctor for further advice and he was happy to oblige, although the nurse wasnt happy and said to the doctor “i already told her what she was meant to do” and i can honestly say i left that place feeling rubbish. However that incident was topped by an incident where a member of staff was extremely rude to me, accusing me of not changing my child nappy and “paying more attention to his mouth care” which led to me bursting into tears and my mother and her having a heated row in the NICU. Also there was another nurse there would not take my son out of his incubator so i could feed him. She came over held him up in the incubator put the bottle in and when he was done she layed him back down a shut the door. There were also occasions when i came in to see my son and he had no clothes on, even though his drawer was full of clothes. There was also occasions when nappies were being taken from his drawer and my partner and i resorted to having to count them all.All the other nurses there however, were lovely and they couldnt do enough, however i believe some members of staff I met let the caring nurses down.

Since, my boy has being doing really well. He was transferred to King George, Goodmayes, which i preferred. In my opinion it was a more relaxed atmosphere. At the time there, i kept getting lots of colds, but the nurses told me not to worry, to ring in for his progress and hope i felt better soon.

My experience at Queens was mixed, my opinion however was that the kind staff out weighed the bad ones. I felt they let the others down. From my experience I also think there needs to be major improvements regarding triage, as I found it quite disorganised.

hayhaysmummy

Problems with my neurology care at Queen’s Hospital, Romford, Essex

I was referred to a neurologist at Queen’s Hospital in 2007. My husband and I feel he misled us into thinking he was going to help me with my pain symptoms (mainly severe head pain, arm numbness along with generally feeling unwell). He seemed pleasant enough at the consultation and reassured us he would get to the bottom of things. A few days later (he and I were conversing via e-mail) I started to get the impression that something was not right. In actual fact this gentleman had discharged me even before he got the results of the blood test(s) back with no further tests.

I accused him of misleading me and he then caused me extra problems by writing to my GP and others, stating that I had a somatisation disorder and needed psychiatric help. This had an effect on my future care with other neurologists as they were very dismissive of my symptoms. I ended up having 2 strokes within 1year to 18 months after this and being diagnosed with a blood clotting disorder whereby I have to take anti-clotting drugs for life. The condition I have has many other symptoms, but covers all the symptoms that were relayed to him.

I have made complaints about this but have been blanked by the board. This gentleman I believe is now going to be lead neurologist. I am in my 40s and the strokes have had quite an impact on my life. and until this gentleman is able to humble himself a little with an apology, I will continue to take matters further.

Billericay

Having my 1st baby at Queens

I ended up having a emergency c-section at Queens after a long labour.

I felt the staff I met were uncaring and insensitive. I felt scared and like i had no control over my labour.

I felt they wanted me out soon as possible and I felt like it was my fault my baby didn’t want to come out, which at the time was distressing, which made it harder. One of the midwives even made me push for 2 hours when i was still only 6cm, and still a layer over my baby’s head which she only found out when a surgeon came.

After my c-section i found it hard to even move to get my baby when she was crying, which made me cry. Every time i rang the alarm for help to get up, a nurse would come huffing and puffing, give me my baby, and walk off without a word of support.

Sometimes they took my baby away from me for an hour each time to feed her, when all i asked for was a bottle. On the same night as my operation i was left in the toilet undressed and bleeding, unable to dress myself from where my stitch’s pulling out every time i moved.

It felt like the worst experience ever, from the moment i got there to the moment i left I felt it was a nightmare and would be terrified of going back there if fell again.

This is the only time in a woman’s life that she needs that support and to feel comfortable and safe and i really really think it is a disgrace. A friendly face goes a long way when you’re hormonal, tired and in a lot of pain. I had nightmares for months.

eviebeau13

Fantastic service

This clinic is fantastic the staff especially the doctors are so nice and make you feel really comfortable. Especially when you having. Smear done can be quite uncomfortable and abit embrassing but was made to feel at complete ease.

Anonymous

Hysterosopy unit

I had an appointment this morning at this unit for a hysteroscopy. I was really scared about having it done.

The staff there were excellent, caring, joking & really put me at ease.

Thank you Lois & team you were marvellous.

Fairystory01

Lack of after care

I was taken into a day care ward to have pain management work on my foot.

Doctor Mikael had done the first proceedure then. All was fine. I had to return in early Jan to have the same procedure done. By this time he had retired but came back to on look another doctor.

I was given a phone number to phone if any problems. I did 3 weeks later, no different. I tried to phone Queens 8 times and left messages. No one came back for a while. I did not take the call personally, my partner did.

A secretary of a doctor phoned eventally. She was very rude, ignorant and would not listen to my partner. I am no further foward. I cannot walk on my foot, it is so swollen I can’t get a shoe on it and it is very red. All this woman is is a secretary. Who does she think she is talking to people like this? No peoples skills at all.

I am not going to let this go. I am considerable pain. This woman should not be doing this job at all. No compassion at all.

marypoppins

Emotionally scarred after my son’s birth at Queens Hospital

At the end of December 2010 my contractions started. I did not contact the hospital as I knew the contractions needed to be 3-5 minutes apart and I needed to be at least 4cm dilated or I would be sent home again.

They settled down until the next evening and by the early hours of the day after they were 3 minutes apart so I rang the Triage Ward at Queens Hospital.

I was asked where the pain was and I said ‘down low, very painful and the pains were 3 minutes apart’ as I’d been sat in my kitchen timing them!

The Triage Nurse replied that that’s just normal pregnancy cramps and to call back when the real pains started up high. I told her that they had started up high the day before and I knew the labour had started properly but she insisted that I stay at home and wait for it to start properly. My sister and I decided against that advice and made our way to Queens Hospital.

I arrived there at 2:30am and after being examined I was 4cm dilated and the labour had started. I had quite a sick labour and was on Gas & Air to begin with, but had stated in my birth plan that if I wasn’t coping with the Gas & Air alone I would like an epidural.

I was waiting in the triage ward for 2-3 hours for a bed on the labour ward to become available, when I did eventually get a bed I was made to get up and walk to the room where I was to give birth – whilst vomiting.

I was then greeted by the midwife who would be delivering me. Her attitude right from the beginning was utterly appalling. She did not speak to me at all for the first 20 minutes or so, just groaned when I was asking her questions.

My sister who was my birthing partner asked if my robe could be changed as I had been very sick on it and it smelt disgusting – the midwife refused and told her to leave it.

Once the labour was in full swing I was in pain and still using the Gas and Air. The Midwife told me not to use the Gas & Air when I wasn’t in pain as it was a waste. I started to feel that I wanted to push but she kept telling me I wasn’t ready. I asked her to examine me and see how dilated I was – she refused as due to Health and Safety, and said I could only be examined every 4 hours.

I was starting to lose my temper and said I couldn’t resist the urge to push and please, please could she examine me, so she did and said I was 10cm dilated and so ready to start pushing at which point she took the Gas & Air off me and I now had no pain relief. I was trying to keep hold of the gas & air and she physically ripped it from my hand and said No.

Within half an hour of no pain relief I was really struggling and asked for the epidural. I was refused this as there may not be enough time and the anaesthetist would be at least half an hour as he was too busy. I had a drip put in my hand should the anaesthetist become available. This was not kept an eye on and during the birth was twisted round in my wrist and made my wrist balloon and eventually go black.

Whilst pushing and trying to give birth, the midwife stood leaning against the wall about a foot away from me with her arms crossed telling me to “close your mouth, I don’t want to hear that noise” and “hurry up, my shift is finished in 45 minutes and I’m tired and want to go home”.

She was not in the slightest bit encouraging and told me to just push like I was going to the toilet and just kept repeating the word “toilet”.

My waters were not breaking so I had to ask her over and over again to break them for me. When she did the waters were a very green colour – my baby had done a poo in my waters as he was distressed and decided she was going to perform an episiotomy as the baby kept slipping back up. My sister was at the end of my bed at this point and asked the midwife why she was struggling when making the incision. The Midwife replied saying “Jesus Christ, these scissors are blunt” from what I can gather she should have gone and got a completely new surgical pack but instead she continued hacking away and 30 mins later my son was born.

The paediatrician came in and said he was ‘grunting’ as he was slightly distressed and needed to be brought up to the correct temperature so was put under the heater.

The midwife had already left her shift and gone home, leaving my cut open and bleeding heavily. My partner at this point went to find someone to come and stitch up the incision and demanded to know why she had made such a mess of it. Eventually someone came in to do the stitches and explained to us that the midwife had used blunt scissors and she would now have to stitch up the incision but also do some cosmetic stitching as she had torn me in 5 places. Whilst trying to stitch me up it ripped open again as it couldn’t hold so some of it had to be left in the hope it would heal on its own.

After giving birth I had to wait nearly all day for a bed on the Post-Natal ward. I was then kept in for 3 days completely unnecessarily. I began to feel very stressed, I found the attitudes of some of the midwives on the post-natal ward absolutely disgusting. Some of them didn’t even speak when coming in your room, or just grunted at you when you spoke to them.

My episiotomy was quite sore by the 2nd day and I was taking the 2 paracetamol when they were brought round and offered but by the evening of the 2nd day there, I was refused them when they were brought round as I should be careful how many I take. I hadn’t even had the six in 24 hours and was in pain.

By the 3rd day I was in tears. Someone came round to check my pulse and blood pressure – my pulse was very high, no-one would let me go home or even come and explain anything to me. The last day I was there I had no breakfast offered, had to go and find something to eat.

The midwife that discharged me was so rude to me, I think I can honestly say I have never been spoken to in such a rude manner as I was that day, made even worse still by the fact that I was feeling so vulnerable and needed reassurance. My partner was finally allowed to come and pick me up that evening.

My partner can verify, I broke down in tears when I got home. In the following fortnight I had to have two courses of antibiotics as I had an infection in the incision and could not sit down properly for 2 weeks nor bend over or bath properly, going to the toilet was like urinating on an open wound which was so painful.

Some of the outside skin that had to be left un-stitched has now healed over the stitches (that I was told would dissolve but they haven’t) and I am still having pains and twinges when I am sitting down for too long or walking long distances.

From a personal point of view I can only describe the feelings over those 3 days as like being on trial and locked up in the meantime. I should have been able to enjoy my baby but I felt I was being scrutinised the whole time. I do feel emotionally scarred by the whole experience. Giving birth is a very daunting experience at the best of times, especially being my first baby, I pushed so hard to sort out housing because I wanted the best for my baby and I knew I needed to be organised for when he arrived and did not want to even temporarily be in a hostel.

None of this was helped by the fact I have no mum around to support me at all, and having to deal with it all alone is what I find most difficult. I will also be honest and admit that I am also now almost too scared to seek any help like counselling or speak to any Health Visitors about any problems I may have as I just feel I would almost be being judged and made to feel inadequate as a parent which I know 100% is not the case.

I am suffering now in silence, cried over the experience a few times and will not feel better about any of it overnight. I would like this looked into, and am planning on aiming for compensation for the way I was treated and how I’ve been left feeling – especially now I feel like I’m alone and like I cannot trust healthcare professionals.

I cannot name any of the midwives, despite ringing and asking for that information I have been refused more than once, and told if I want to see my notes I will be charged. I am certainly not paying for that information.

angry-patient

A scary ordeal at Queens

Last week I was to undergo a hysterectomy at Queens.

I had the operation then transferred to ward which is where it began. I was naturally in a lot of pain. I was restricted as I couldn’t move at all off my back. I rang the buzzer for someone, nobody came. During the night I was terrified, I was in agony, I was crying out for help but because I was weak the nurses paid no attention, which resulted in me worrying the other patients in the ward, as they also couldn’t help due to surgery.

The next day I was having severe panic attacks and demanded to my friend to take me home so I discharged myself 24 hours after my op, due to fear.

I then got told due to my discharging myself, my doctor would not be receiving the relevant documentation about my op, nor would I have a follow up appointment to ensure surgery went well.

I’m very upset.

a 42 year old women

My baby’s delivery at Queens Hospital, Romford

Before Hospital arrival

During my pregnancy I was diagnosed with Gestational Diabetes and was under specialist care at the Queens Hospital. I was made aware that due to this when I do eventually go into labour my baby and I would be closely monitored. Special care would also be provided as there were concerns about the baby coping with control of their sugar level after birth.

On the on night toward the end of September 2010 my waters broke (this was around 2am.) My first reaction was to monitor the contractions as this was my third pregnancy and my previous were quick births. I decided to call when there were about 5 minutes apart. I contacted the hospital to make them aware of my contractions. I also told the individual on the phone of the specialist care I was under. I queried if I should come in, I was told to make my way there.

In the Triage room

When I arrived I went to the reception area, she took my notes to book me in and directed me to Triage. When my husband and I came into the Triage there was no visible person present. We came further into the room and a young woman in uniform came forward and we told her our names and she told us to place our notes on the table and take the bed towards the door. I was under the notion that as I had called ahead the monitor for the baby as well as the bed would be set up but that was not the case.

After awhile I was then internally examined, but there appeared to be uncertainty in the midwife’s capability as it took her some time to come to a decision as to the dilation of my cervix. When she eventually made a decision she advised that I was between 3 to 4 centimetres dilated and she would transfer us to the labour ward. There was no more mention of baby monitoring.

The midwife got up from the bed and walked out of the room. We became concern as we were not aware of any alarm or buzzer, we could use in her absence to summon help in the event my contractions got worse.

The Delivery Room

When we got to the delivery room the midwife placed a thermometer strip into my mouth and told us she will go get a Midwife to hand over to. I told her I was going to the bathroom, whilst in the bathroom I overheard the midwife telling my husband she needed to test my blood sugar level. However, this was done by my husband (reading 6.4) and given to her when she returned. She had left the room soon after without us not knowing. We became frustrated by her constant disappearance.

This meant that majority of the time we were left on our own. Moreover, my temperature was never recorded, the monitoring and equipment for delivery never manifested. Whilst still in the bathroom I felt the baby head drop. I told my husband because I became very scared as I was a distance from the bed. My husband came out the bathroom and told the midwife who brought us over from Triage that the baby was coming. Her reply was to tell me not to push and left the room. She stated she needed someone to deliver the baby.

The baby without me pushing was coming out, as my husband turned around and returned to hold me to assist me to the bed. I realised I would not make it to the bed and whilst screaming tried to lower myself with the aid of my husband towards the floor. I was a distance from the bed (doorway of the bathroom). A midwife never materialised to assist with our delivery.

It appears my screaming is what triggered a mass of midwives into the room that were previously unavailable. When they arrived into the room one individual who appeared to be the senior midwife (we assumed this as the other midwives were taking instructions from her) started to shout as to what had occurred. She then turned her attention towards me and started shouting at me to “get up off the floor and don’t disgrace myself.” This was only seconds after I had witnessed my child sliding across the floor after hitting the floor.

How was this possible, I was sitting on the floor, the baby was on the floor still attached to me and the umbilical cord was not clamp. When the umbilical cord was eventually cut and clamped the senior midwife continued to shout at me to get up off the floor. I was still totally in shock as to what happened to me. I found myself just sitting on the floor unable to move in tears. I had just given birth to my beautiful baby girl on the floor of a hospital ward without any proper professional medical assistance.

I was eventually assisted up to the bed by my husband and there was a barrage of midwives around the baby. In my opinion the negative attitude of the group of midwives in the room became more outlandish.

They made unnecessary jokes about me having the baby on the floor, the sex of the baby as I have three daughters and no son. I was emotionally distraught to the extreme by this time and the continued mentioned of how my child entry was made into the world was overwhelming. More so, the midwife from Triage when asked by the senior midwife what happened she looked in my direction and made it clear that “she told me not to push”. That was the last I saw of her.

It appeared that in the commotion they were not sure as to what time the baby arrived and this was estimated by them as 4:20am. The utensils used to cut the umbilical cord were in question as the correct devices were not laid out. I was utterly aghast that they used my towel from home to clean up the floor and place it in a bag next to the bed.

I was given the injection to start the decent of the placenta and was checked over by the midwife to see if I needed any stitches. I found her attitude was appalling. I told her what she was doing hurt. She told me “stop complaining it cannot be as bad as pushing out a child”. She then proceeded afterwards to press my stomach. Without warning or explanation of what was going to happen, she then pulled the placenta from within me. I was left in tears after this.

My daughter during this time was being cleaned and then placed on me. A paediatrician came in and introduced herself and examined the baby. After her examination she explained to my husband and me that at this stage there were no visible injuries to our baby. However, she recommended a scan be done later in the day to ascertain if there could be any internal injuries.

They then all then left the room. A woman came into the room a while later and asked if I needed something to eat. I found here attitude towards me appalling as well. She made clear the toaster was not working and I would have to eat the bread as it is.

At this point I was not sure what was to happen next and was never spoken to directly to be made aware. More so, given the aforementioned actions with the baby and the diabetes issues they left me in the room with my husband alone for long periods of time. We were finally moved to the postnatal ward after 10am.

communication did not appear to be paramount.

The attitude of all involved left a lot to be desired. The scan that was recommended after our baby was born was ignored by the paediatrician on the postnatal ward. She was adamant the baby did need one. When I relayed my concerns she became upset and said she would speak to her register.

In the duration the lady who was monitoring the incident of the delivery came to speak to us. This is the first time the staff on the ward was aware of what occurred in the delivery room. When the scan was done on the Friday, they still continued to doubt the way the baby was born and made clear the scan was a waste of their time.

In conclusion, my experience at Queen’s Hospital was totally unpleasant. I would sincerely wish many things would change at this Hospital but it appears this cannot happen overnight. Up until I write this complaint no contact was made by the hospital with regards to checkups for our baby. The health visitor assigned also tried to get our 6 weeks check up done at the hospital with a hospital consultant but this has not happened.

sagey3