Upset by attitudes of staff on Primrose ward

Where do I start? My daughter was brought up to Primrose ward after a very traumatic delivery in which my daughter who had really low platelets ended up having epidural and forceps delivery. On arrival at the ward we were met by a group of midwives who weren’t aware that she was being brought up and were really stroppy about not having a bed ready. Great start!

After daughter was eventually found bed she was left to it, even though she couldn’t move after epidural. Baby started vomiting fresh blood, daughters partner notified midwife. 20 minutes later the baby got checked over.

The midwives I met on this ward were extremely rude and arrogant. I felt they were not very nice at all.

Daughter was left from day one till day 3 in a dirty bed covered in blood. She was also left in a gown covered in blood with no help to get showered and changed, this again was left to her partner (after epidural). She had to keep asking for painkillers, none offered.

A midwife asked daughter’s partner to change the baby as baby’s temp had dropped and because he got a vest instead of a babygrow, she was nasty to him (these are first time parents).

Baby was eventually taken to the neonatal unit. It took them 2 hours to sort a drip out for daughter, after she’d asked specifically if they would do it so she could go and feed her son in neonatal.

My daughter’s partner was allowed to stay on ward 24 hrs a day and he asked for something to sleep on, but he got nothing, not even a chair. Then he got shouted at like a child, for being on the bed.

Then to top it off, my daughter was given 10 minutes to leave her room when she was discharged. Baby was still in neonatal so she was distraught. No support, no help to move her belongings, nothing.

All in all, I feel the things I and other visitors to my daughter on Primrose ward have witnessed have been utterly disgraceful. I have never seen midwives on any ward with such bad attitudes as the ones I met on Primrose. I felt they were the rudest, most ill-mannered, uncaring staff I have ever known. Sarcastic comments to my husband who asked for a vase for flowers and was told “oh, we’ll just check the John Lewis vase department” disgusting. I didn’t come across one nice nurse/midwife at all (apart from cleaners and canteen staff).

I feel the treatment my daughter and her partner and her visitors got from these people was totally unacceptable. I would never recommend the Manor maternity. I will be putting in a formal complaint about the way people are treated on this ward.


Diagnosis of Early-Onset Pre-eclampsia

I was let down by my local hospital’s antenatal and fetal assessment unit by the way they failed to recognise or take seriously enough my symptoms, or take the urgent action required when I presented with pre-eclampsia at 20 weeks gestation, quickly worsening with mine and my baby’s life becoming in danger over a period of around 2 weeks.

It was my first pregnancy, achieved through IVF after trying to conceive for 3 years. My baby already had growth restriction at this point.

Prior to this stage I’d had 3 severe bleeds, threatened miscarriages during my first trimester, and despite this was still labelled ‘low’ risk.

Ultimately my baby boy was stillborn at 25+1 weeks – an event that is sadly associated with pre-eclampsia.

Whilst I was in hospital, having been in for a month; I spent 2 weeks in this hospital and then I was transferred for specialist fetal-renal obstetric care – which was excellent – at a Women’s hospital who are more used to looking after mothers-to be in similar situations to how I was.

I feel that the staff at the first hospital (my local) did not have the awareness that pre-eclampsia can develop even at this early stage. It seemed to me that they refused to take it seriously, and so correct diagnosis and proper treatment/care was delayed until I finally saw an out-of-hours GP at my local hospital, who immediately understood the severity of my condition; my blood pressure had peaked at 170-180/ 100 by then, and proceeded to get me admitted that night.


Poor preparation with patients at Manor Hospital Maternity department

I am due to go for an elective surgery on monday and am still unsure what will happen and what I need to do despite already having my pre op. On at least 6 occassions I have asked all my questions, to midwifes, the consultanat and the lady doing the pre op to be told that I need to discuss everything on ward on Monday morning! I feel this is terrible.

This will be my third section so my questions are specific detailed ones, I have never had a section in the UK. To say that I was more comfortable in a hospital where I spoke little of the language is not a good sign!

I feel my care has been diabolical so far with computers not working, some midwifes not understanding the notes, every time I see a different student so at each appointment have been told to ask my questions to the pre op nurse. Get to the pre op and they can’t help me, tells me that everyone has gone home because its Friday!

The last thing I should be doing before entering the op room on Monday is trying to sort out with the paedeatrician all the injections my newborn needs in it’s first 24 hours, discussing the fact that I have had bad reactions to epidurals/ga and how I am meant to feed my child if like the other 2 times my milk never comes through.

I think this is shocking and I’m not looking forward to Monday morning!


Staff I met appeared uncaring

My father (90) was admitted to Walsall Manor Hospital last year after breaking his hip in a fall.

The clinical treatment he received was fine but apart from that, I felt the way he was treated was appalling.

The food was inedible, the nursing staff I met appeared uncaring, even leaving one poor old chap’s food, who was unable to even sit up in bed, out of his reach.

I asked to see the Sister and immediately the nursing staff, who had just been sitting chatting, out of site, became visible and started showing interest in the patients they were supposed to be caring for.

It makes me so angry because I feel that when these old frail people are in hospital many are not treated with any degree of respect or basic care and it is not that staff seemed overworked, they just didn’t seem to have the right attitude and only appeared caring and busy when being observed by their management.

All it needs is reasonably edible food and actual care rather than couldn’t care less attitude.


Walsall Manor Orthoptic department

My two year old has been fitted out with specs following a number of visits to the orthoptic department at Walsall Manor – they are great in terms of time, the appointments are booked and honoured, we don’t have to wait unnecessarily long amounts of time and my experience of the environment, could be better but they try – there are some books for kids and its clean-ish; the actual treatment rooms are old but clean and tidy but what makes it a great experience is staff like Bal the orthopist, who is caring, patient and friendly both to my son and us as parents. All round a nice experience.

happy mummy

New Born Baby

From stepping into Walsall Manor Hospital and incuding the delivery of my New Born Baby, service and communication of the doctors and nurses were absolutely fantastic. That was until my son was admitted into the Intensive Care Unit where I wasn’t happy with the care a nurse started to give my son when he required special care. This was addressed to PALS the following morning and I still await 6 weeks on to find out what is actually going on.


Walsall Manor Audiology Department

My eleven year old son was referred to the audiogy department at The Manor Hospital.

The young lady who assessed my son was brilliant. She took the time to explain to my son what she was going to do and why she was doing it. She showed him some results on a monitor. She continually spoke to my son asking him about his symptoms – she was thorough and her manner was professional and caring.

I am afraid I did not get her name but could someone ensure the team get this feedback.

Thank you so much.

Jacks Mum

Care of my wife during the birth of my first child

I would like to place on record my appreciation and thanks for the care and attention shown to my wife, my newborn baby son and myself during her time under the maternity unit of Walsall Manor Hospital. Her care has been first class, from the first scan through to her discharge from the unit.

As first time parents to be, you naturally have lots of questions, and neither I or my wife were ever made to feel silly about asking them. As her pregnancy was classified as ‘high risk’, this meant that my wife had several scans, as well as fairly regular visits to consultants clinics. I was delighted about this, as it meant that both my wife and the baby were being checked regularly, and I tried to be present at as many of the ante-natal appointments as possible. All of the staff at these, from the sonographers to the nurses were great. I would particularly like to mention the sonographer Santosh, who scanned my wife twice and was very reassuring, giving us lots of useful information.

The main experience then came in early February 2013, and after my wife was experiencing reduced movements on the Friday, we visited the Maternity Triage, where my wife was monitored for around an hour. The doctor wasn’t concerned by the results, but wasn’t thrilled either, so we were asked to return the next morning.

As this was the second time at Triage for us with reduced movements, the doctors decided to go ahead and book us in for induction of the baby on the Sunday, since the pregnancy was also 4 days over full term. We duly returned on the Saturday, and my wife was then monitored again, and the readings were still a little inconclusive, so we returned that afternoon. It was at that point, after a time being further monitored, that the staff decided to admit my wife, and begin the induction process that evening, rather than waiting for the Sunday.

I went home on the evening, and had a message from my wife telling me her waters had broken of their own accord in the early hours of Sunday morning. When I arrived in the morning, she was then put back on the monitor, but it was clear that the midwives weren’t too happy with how things were progressing.

My wife was then moved quickly to a private delivery suite, and Jo, her main midwife then took over full care of my wife. Jo was absolutely amazing all day, and barely left her side. There were fairly regular visits from the midwife team leaders, who popped in from time to time to check on progress. Myself and my wife’s mother were also given tea and coffee, which I tried to offer money for, but they wouldn’t let me pay!

The baby’s heartbeat was still causing some concern, and the monitor said that the beats were quite high. Eventually, this evened out a bit, and the baby became more settled, so Jo decided to start the drip to bring on contractions. She was also able to help with a different way of monitoring the baby, attaching a monitor to the top of his head which meant that she no longer had to wear the belt monitor. This was useful to assist with the pains of contractions.

My wife was experiencing a lot of discomfort, so Jo was able to advise us of the options for pain relief, and after trying the gas and air, my wife opted for the epidural. The anaesthetist on call, Mr Qasi was promptly along once my wife had decided to go for this, and was extremely efficient in administering the procedure. The epidural was very helpful, and began to ease the pains of contractions.

A short time later, the monitor was showing that the baby’s heart rate was dipping, and this was prompting some concerns over the amount of oxygen he was getting in the womb. The doctor (Dr Morse) decided to test the baby’s levels by taking a small amount of blood from the top of his head – despite this test being quite uncomfortable, it was carried out quickly and carefully.

The test results had come back borderline, and the doctors then realised that the baby was showing some small signs of fetal distress.

A very rapid decision was then made to take my wife straight to the operating theatre for an emergency Caesarean Section. This was of course very scary for me, however after we had attended an ante-natal class a few months previously, I knew what the procedure involved.

Within seconds, there were staff swarming into the room, ensuring she was prepared for the operation. I was so impressed with the cool manner with which they went about their work, and it was clearly a well drilled set of plans, executed with superb timing. There was no longer than a 10 minute gap between us being told about the section, and my wife being wheeled away. This was naturally a very upsetting and worrying time for me, but a member of staff asked me if I was going to come in, (I said yes without hesitation!) showed me to a room and asked me to get changed into some scrubs.

It was at this point that I had my single only thing which I thought could have been handled slightly better.

Once my wife had been taken to theatre, her mother and I then had to move her bags from the delivery suite to the recovery room, where she would be brought straight after the operation. Her mother was her second birthing partner, alongside me, and was told to sit in recovery with me whilst I waited to be shown in. Just before I went in, she was unceremoniously asked to leave in case she spread infection. I can understand this, and neither of us would have wanted my wife to contract anything, however her mother was beside herself with worry for both her daughter and the baby, and maybe a small room where she could have sat outside of the recovery room would have been a better place to have asked her to go. In the event, her mother ended up outside the unit, and since I was in theatre, she had no way of knowing what was happening. This is the only thing which I would suggest could be improved, in situations where there is more than one birthing partner.

I was eventually shown into the operating theatre, and this was cleverly done so that I was unable to see behind the sheet that had been put in front of my wife’s chest. I was allowed to sit with her, and the same anaesthetist, Mr Qasi who had done the epidural, was also with us. The doctors then worked fairly quietly, as I tried my best to keep my very anxious wife calm (and myself!). All of a sudden, Mr Qasi said “moment of truth” and then about 3 seconds later, our beautiful baby boy was lifted up and shown to us over the top of the sheet. He was taken over to the far side, and then we heard him cry for the first time, which was a very special moment. Jo was then able to hand my son over to me and I held him for the first time.

She was transferred firstly to recovery, where she was given toast and a cup of tea, and kindly a little blue bobble hat for the baby that looked as if it was hand knitted. Jo then finished her shift, so we thanked her gratefully for everything. She was a marvellous comfort to us all, keeping us informed at all stages of the labour. I wish to place on record my personal thanks to her for keeping both my wife and baby safe and me calm throughout that traumatic day.

We were then transferred to the Foxglove ward at the hospital, and her post-natal care commenced, under the excellent supervision of the staff on the ward. All of the midwives who we saw were amazing, and all of the advice and support I was given as a new dad was fabulous.

It was also the small touches: helping me make up the first feed bottle; letting me stay longer over the regular visiting hours because my wife was the only person in the 4 bed room on the first night of him being born; moving her into a lovely private room with her own TV; finding me a fold out bed and letting me stay overnight in the room on the second night; checking on us regularly and making sure we were all okay.

It was all amazing, and we met so many staff, it is hard to thank them all without forgetting someone – so I will simply say that the staff on Foxglove that we met were all simply wonderful. Thank you all.

The other people I wanted to mention were the student midwives, who were always around during the days and nights we spent. As a teacher of many years, I am also a mentor of student teachers, and I know the time and effort that it takes to mentor someone and help them to become the kind of professional that you wish them to be. The mentoring and training that was evident throughout the time I was there was fabulous, and the students all seemed very clued up and knowledgeable, a clear sign of a good mentor.

I feel that teaching and hospital training programmes could have a lot to offer one another – we all mentor students towards a career in the public services, and despite the two jobs being incredibly different, there seem to be a number of ways in which the mentoring process is very similar.

I would recommend the care that we were given at Walsall Manor Hospital to anyone, and if you are having your child there any time soon, you will meet a fabulous and dedicated team of staff – you have given my family a great start to our new life. Thank you!


My father was well looked after and kept informed

My dad was seen in the A&E department at the Manor Hospital in Walsall. His pulse rate was very low so he was admitted to their assessment unit for observation. I was impressed by the friendliness of all the staff.

The consultant and junior Dr were extremely patient, listened carefully and included my father in the decision making process. The unit was clean and welcoming – thank you