My personal matters were discussed by some staff members

Whilst admitted to Brockham ward in late March, I was made to feel intimidated by certain staff members who I felt were chatting/gossiping about my private/personal matters with other staff members. I believe the 2 staff members in question were warned many times by a concerned staff nurse who was looking after my best interests and was most certainly adhering to hospital policy. I cannot name the 2 staff members who I overheard gossiping about me throughout my stay. I am an alcoholic in recovery and my children are subject to CP plan so I feel vunerable and am already on anti anxiety meds as prescribed by my GP. I would rather not bother going into hospital and suffer the pain I was trying to get rid of than be publicly humiliated like this


Recovery from complications after angioplasty

My earlier story should have had an additional episode: a happy outcome.

The doctors and nurses were fantastic! Emergency action, expertly delivered, solved the problem. I left Coronary Care Unit the day after the “incident”, very much on the road to full recovery. I honestly believe the thoroughness of the medical staff saved my life. I felt totally reassured-and safe-in their professional care. How can I ever thank you enough!

John Lennon

I really admired the way the staff went about their respective tasks, efficiently and courteously

I was admitted to East Surrey Hospital (Cardiology) for a pacemaker implant having been experiencing periods of dizziness and my 24 hour pulse monitor having shown irregular heart beats and stoppage of pulse overnight for periods of almost four seconds (atrial fibrilation). The procedure was done in September by Dr. Saha and I was discharged at lunchtime on Monday.

The attention I received from the medical staff and others throughout my stay was brilliant and I really admired the way they went about their respective tasks, efficiently and courteously.

Josie Wales

British Citizen stuck in hospital abroad

My friend is a British citizen living abroad. He suffered a stroke and has been given agreed PCT funding to go to RHN Putney. However nobody in Surrey PCT is taking responsibility for the request from RHN to admit him to East Surrey Hospital for short term stay to ensure he has not recently suffered an acute infection and is stable after transfer. Then he needs to be transferred, where he has been accepted and given PCT funding for assessment at RHN Putney.

My friend is being blocked by Surrey PCT to enter the country as they are not willing to give a bed in an NHS hospital to an English citizen (whom I may add has paid tax and national insurance). There will be no outlay for transfer to England as this will be paid for by the family. I am disgusted by the appalling treatment my friend is receiving.


My mother’s care following a fatal stroke

My mother was taken by ambulance to East Surrey Hospital straight into the care of the Acute Stroke Unit. She was admitted to Chaldon Ward.

Every single member of staff on the ward with whom we came into contact treated my mother and the family with kindness, compassion and professionalism for the two weeks until her death. The nursing care was excellent, nothing was too much trouble, and the family were involved at all times. It was immediately evident that staff morale was high and everyone was well motivated.

The standard of cleanliness also seemed to be very good. I am unable to comment on the meals as we were not involved.

Chaldon Ward is a shining example of how every health service ward should be. How do they maintain their high standards and morale? I suspect it is the ward management and if so, how can this be used to help other managers.

I trained as an SRN in the 1970’s and have recently despaired that we would ever again reach the standards of those days. But it can be done and Chaldon Ward proves it!


A bad experience of endoscopy

I attended an endoscopy appointment, and was slotted onto the end of a list. My wife is a nurse and she had always advised me that i should have sedation. However when I got there all the staff without exception said that it was the normal practice not to have sedation. Although I said that I did not like needles the Dr said that I did not need it, just have the throat spray. I was then laid on the bed, on my side with the plastic guide strapped to my mouth. The following 10 minutes can only describe as the most terrifying experience of my entire life.

I started to gag and cough and as the Dr pushed the scope further down my throat my whole body was convulsing continually gagging and trying to vomit. Eventually I did vomit but as I was laying on my side the vomit stayed in my throat and therefore I could not breath I tried to get the Dr to stop, but all that happened was the nurse held me down saying that I had plenty of room to breathe. This was easy to say but at that stage I was gagging so much I could not see at all.

After what seem like a lifetime the Dr removed the scope. They made me stay where I was for a short while as I caught my breath, when I sat up they walked me into the recovery area, where I was left there while I overheard the staff saying that as I did not have the sedation, they could finish as soon as I had left.

By the time I met my wife the whole left side of my face was scarlet and my eye looked like I had a cricket ball in its place, 10 minutes later the white of my left eye was totally red, where I had obviously burst a blood vestle during the gagging, coughing etc. The following day I was off from work and where I have been fighting to breath, convulsing etc I ached from my fingers & jaw to my feet. My eye is still extremely tender and is still blood shot over the other side of my eye.

The whole experience has been awful and continues to wake me up in a panic. I am not one for complaining, but I feel that I have been grossly mistreated. I even woke up last Saturday and said to my wife that I feel like suing the hospital.


Out-patients Eye Dept. East Surrey Hospital

I came to this country 40 years ago.

I had visited this Department as an Out-patient before and had previously seen a consultant, but was not confident of the diagnosis and not happy with the treatment prescribed which had little effect on my condition.

When going for a second visit in July 2012 I saw that another consultant was present at the time, not seeing patients as they were walking around the waiting area, so I requested that they took my appointment. They looked at my file then at me and refused to see, me saying they had too many patients of their own to see.

I really feel that the decision was not about workload but more that my face did not fit (I am ethnically Chinese) and asking for a second opinion.

I have been treated in East Surrey Hospital as both an In-patient and Out-patient for various problems (not only my eyes) and have always received wonderful caring and effective treatment, but this incident really upset me.

I have subsequently requested to transfer to Moorfields Hospital and am being seen by them.


Lost personal belongings and staff apathy

My elderly father was admitted to A&E in early December 2012. We brought in some personal items and his medication. His medication and slippers were lost.

He was eventually transferred to Tandridge Ward. He developed the D & V virus. We visited him not knowing that he had this and consequently we were also struck down with the virus. A quick phone call to us could have prevented this. I mentioned this to this to a member of staff who appeared unconcerned and just said that is was a very virulent disease and that I could complain through PALS.

If we had been told we most certainly would not have driven from London to visit my father. I noticed that after about 2 weeks the hospital decided to close wards by putting notices up at the entrance. Not very helpful when you have already had the virus.

At some point after this I discovered that my father’s glasses were missing. I searched everywhere for them and asked staff if they knew what had happened to them. No one could help.

Finally at the beginning of January, my father was going to be transferred to Crawley hospital. I only discovered this whilst making a call to the hospital to speak to my father. They said they were trying to contact me. I then asked if they had found my father’s glasses. They said they had.

When I visited my father in Crwaley hospital (Caravell ward) I discovered that they had given him someone else’s glasses. In order to make progress with his walking he really does need to be able to see. I have tried unsuccessfully to get him new ones but he needs to have a new eye test. The cost of an optician visiting the hospital would cost £50 and the price to replace for a new pair of similar bifocals will cost £130. His towel was also lost.