Outpatients Appointment

I have just visited the Fracture Clinic at Doncaster Royal Infirmary. On the whole this was a good experience. The department is very modern and clean and the toilet facilities are exceptional. The nursing staff were friendly and the consultant excellent. I feel, though, I could have been dealt with at reception in a more friendly manner.

The receptionist was very efficient but robotic. She didn’t smile once, in fact hardly looked at me. I have done this job myself at another hospital and remember receiving training on how to be friendly and empathetic with the patient. I would like to think this would come naturally to me anyway as I enjoyed working with people but I got the feeling today that this women had contempt for me rather than empathy. This is not the first time I have been disappointed by the way I have been dealt with by receptionists at DRI and I wonder if their training is given a low priority.

I know it’s the standard of medical care that really matters and on the whole DRI is, in my opinion, a good hospital but with a little improvement at front desk it could be an excellent hospital.


Doncaster royal infirmary

admitted with pneumonia and kept being moved to different wards where i found some dirty rooms.

10pm one night I was moved to a ward and was sat in a chair for 2 hours whilst I waited for a bed with a mattress on it. where the bed was to go, there was a big stain on the floor which I asked the staff to clean up and they replied that it was only coffee (not sorry I’ll clean that up as i would have expected).

The admission ward was beautiful but i felt that after that the wards went downhill .eg in one ward, dementia patients were shouting during the night and clogging toilets up with stools. men and women were on the same ward, also at meal time a lady in one ward was having a stroke halfway through her tea, the staff food server went to her and took her food away oblivious, that was when I pressed the call nurse button.

I found the inpatient experience frightening, disturbing and disorientating – a very unpleasant experience even though the doctors were very good.


Excellent care

I was extremely pleased with the treatment that I received in the Doncaster Royal Infirmary Hospital. I had excess water on my lungs and breathing problems. They took lots of tests and changed my medication and not I feel so much better. I have to go back for an appointment in late May. I felt the care from the nurses and doctors that I received was excellent.


Delicate hand surgery

Mine is a good news story from a very happy user of the NHS. However, there are some lessons to be learned from my experiences.

A growth developed on my right hand as a result of the remnant of a splinter which punctured the skin between my thumb and index finger. A granuloma developed after 18 months and I was persuaded by the family to see a doctor in my Health Centre. Within days I was sent to the specialist in delicate hand surgery at the Bassetlaw hospital who sent me to Doncaster RI for a sonic scan. This revealed the remains of the splinter very clearly but I was sent back to Bassetlaw for an MRI scan. No reason was given for this decision. As a result of an administrative muddle Bassetlaw thought I was to have a second sonic scan but a second interview with the specialist sorted out this mix-up.

The MRI scan was done in Bassetlaw by a traveling team in an articulated lorry. The scan had to be done twice because the position I had to assume was so uncomfortable the movement was inevitable – I had to lie on my stomach with my hand in the air. The second attempt was successful because the operators thought to give me a foam cushion to support my hand. No explanation was given as to why the MRI scan was necessary but I guess it gave more detail to the surgeon about the disposition of nerves around the area and eliminated the existence of other growths in the body.

The operation was done in day surgery under a general anesthetic but no explanation was given for this, even though I requested one from the anesthetist. I would have preferred to have a local anesthetic and said so.

The care I received from the nursing staff was superb and the operation was entirely successful. The scar is barely discernible and I have regained feeling in all my fingers. I consider this to be a remarkable achievement and am extremely grateful.

The lesson for the NHS is that explanations of decisions taken on the patients behalf should be shared with the patient. I had complete confidence in the staff dealing with my case and would not have challenged their opinions but it would have been nice to be an active participant in the decision making process.


Denied funding for arthroscopy

I have been suffering with pain in my left hip for two years now.

I went to see my doctor whom referred me to Calow Royal Hospital Chesterfield, where I had a scan/xray. My doctor told me that they didn’t deal with what was wrong with me so then referred me to Doncaster Royal Infirmary where I saw a specialist who deals with what I’m having at the moment, I had an arthrogram, I had scans etc…

This didn’t help having a steroid injection and was told that they could no longer help me! I cried and a nurse said do not give up, ring your doctor and ask to get a referral. I did this and was again seen by the specialist, he told me he would do the op.

I then got a letter from my doctor telling me the funding was denied. I need this op as I’m in pain, my marriage is suffering, can anyone help me?


Excellent consultation at DRI Chest clinic

I chose to travel by bus to the DRI as I anticipated that parking could be difficult mid-morning, although I would have preferred to have travelled by car.

The standard of consultation in the Chest clinic was excellent – very thorough; questions answered; never felt rushed; full explanation of diagnosis and aftercare given.


Lack of care at DRI Surgical Assessment Unit

After waiting 8 hours in a cramped area with a lady of 85 who had been waiting for a bed in a decrepid wheelchair for over 9 hours, I think that this is appalling. I had been crushed under a trailer with severe bruising and I had consequently been urinating blood.

The elderly lady hadn’t eaten or even been offered a drink; she was by herself and was obviously shaken and scared. Even some of the nursing staff were eventually appalled when they learned of the situation.

It took 12 hours until I was eventually seen and had xrays and MRI scans.


I think men are not suitable for cleaning duties

I was admitted to Doncaster Hospital for a blood transfusion in November 2008. I was disappointed to see nurses time taken up doing tasks which I thought should have been done by auxiliaries. The cleaning seemed to be allocated to people who seemed to have no idea how to do it properly, such as cleaning around furniture. Once I moved some chairs and they told me not to do it, health and safety is going mad! I think men are not suitable for cleaning duties; only women should be employed for this task because they know what they are doing. The male cleaners looked like they were just moving the muck around. I say bring back the matrons, no private cleaners and leave the nurses to get on with what they are good at. I watched night nurse ‘sister’ cleaning shelves and worktops, whilst auxiliaries stood gazing while my drip had come adrift. This made me not bother the sister to address my problem. The professionals do a good job and I am grateful to them, but others are not fit for purpose and should try other employment. One last point, the food problem needs a total rethink as a new way must be found to solve it. My wife should not have to bring all my food and drink in for me!