Felt there was a lack of attention by staff in A&E

I received a call saying that my mother was in A&E after having a fit at her home. My father had called an ambulance, but was in shock and at home.

I travelled in and met up with my sister and father. On arrival my mother was on her own in a typical A&E cubical. She was weak. She started to throw up thick green bile. Only because we were there were we able to deal with the situation otherwise she might have been covered in her own vomit.

My mother was concious and communicating. The decision was made to have her head x-rayed to see if there was pressure on her brain. She was suffering from colon cancer and acute liver cancer, and the fear was it had spread.

Whilst waiting in the corridor of the x-ray dept I noticed the drip that had been put in had come out and the saline was pouring out onto her – I don’t recall if it was re-attached. Not long after whilst waiting on the trolley she had a second fit – again we were the only people there to help deal with it and call for assistance. If we hadn’t been there then she would have been all alone.

I’m not saying the outcome would have been any different, but I just don’t accept that she didn’t deserve a nurse to attend her in this most difficult of times. Yes it was a very busy evening, but we feel that having such an apparently low level of staff as to warrant leaving critically ill people unattended around the hospital is unacceptable. As it is we have all been traumatised by the sequence of events that unfolded. We have been left with the nagging doubts in our mind – would the saline drip had made a difference, could anything different have been done if she had been under the observation of trained staff?

She went in poorly, but not at deaths door, and never made it out – one thing led to another and she suffered terminal brain damage, so bad we had to eventually switch the life support machine off. 2 weeks prior she had been travelling the Middle East.

Broken Hearted Son

Unhappy with postnatal care in Cheltenham

After 22 hours of labour and my baby being delivered by forceps I was exhausted, tired and under shock as it was my first baby.

I had a spinal anasthetic and was unable to move my legs. After I was stiched up I was put into a room with my newborn baby where I was left for about 2 hours to bond, without a midwife checking on us as they were all busy doing paperwork. I was then put into a room with 3 other women and screaming babies. All I wanted was to rest which was impossible as i had to settle my baby, who was suffering from injuries to its head from the forceps.

As soon as my baby was asleep I thought I could have some rest but I wasn’t able to sleep with all the noise around me. The next morning I waited for somebody to help me to have a shower and have some breakfast and I was left waiting for about 3 hours. I complained to a midwife that I was hungry and exhausted and asked her if I could be moved to a less crowded room. After another hour of waiting a care assistant supported me to have a shower and get some breakfast but my request of being moved into another room was completly ignored.

When I was able to walk again I had a look around the ward and found that there were other rooms that were less crowed or even empty. My baby’s hair was covered in dried blood and I asked for it to be bathed. I was promised that somebody would show me how to bath it. This didn’t happen until an hour before I left the hospital 3 days later!

The support me and my baby received was very poor when I felt so vunerable. I had to stay 3 days at the hospital and I was unable to recover or rest. I am very disappointed with the standard of care and compassion of the midwives towards patients.

At the antenatal classes I was told that 20 years ago babies were taken away from the mothers for a few hours so that they could rest and the babies got washed and looked after. Why is this not happening anymore? It would have made things so much better for me if I could have just slept for a few hours after being in labour for such a long time.

The hospital experience has completely put me off having more children and left me traumatised.


Lost count of people who didn’t wash their hands

I have been taking my sister to Cheltenham General Hospital for her chemotherapy treatments at the Oncology Department. I noticed to my horror that not one nurse, Dr, or patient going in either for examinations or treatments used the soap boxes that are situated outside each door. I counted, in one hour, 54 people (before I lost count) who did not bother to wash their hands. There was food being delivered on trolleys from different departments by staff who didn’t wash their hands either. When it was my sister’s turn to be examined, I waited to see if the Dr was going to wash her hands before she examined my sister (who had open wounds due to stage 4 breast cancer). She did not make an attempt to so, I had to ask her to please wash her hands before she examined my sister. With all the infections that are going around our hospitals, I’m not surprised where it originates from. Lack of soap and water, and laziness. I have got to say though that the care my sister receives from the staff there is very good.


Cheltenham: a very kind and caring hospital

I have just had a dental operation with some complications which meant I had to stay in the Cardiac Ward overnight. The care and kindness I received was exemplary and I am very grateful.

I recently had to go to John Radcliffe Hospital in Oxford and there I was lost in a sea of bureaucracy and impersonal treatment which left me worried and scared. At Cheltenham Hosptial there is none of this – this is a very kind hospital with massive commitment from staff on all levels, from the hospital admissions secretary, to the various people who one sees before coming into hospital, to the consultants, the nurses and the sisters, the people who clean the ward, bring you a cup of tea or wheel you around on a bed.

I can say that Cheltenham Hospital is a very good hospital and I do hope they keep it that way. It is a NHS hospital to be proud of in the UK.

Laura Macleod

Father had to walk when wheelchair didn’t arrive

A wheelchair was ordered to move my 90 year old grandfather, who has COPD, acute angina and prostate cancer, from one part of the ward where he is an in patient to another. The wheelchair didn’t arrive so he was made to walk and subsequently suffered a severe angina attack. In my opinion his condition has deteriorated significantly as a result.


My stay in Bibury Ward

I was admitted on Sunday and discharged on Thursday.

The care I received was professional and caring in a super environment.

The on call emergency doctor and Team who visited me a home made me feel they really cared, the paramedics were so professional and caring, the A & E doctors and nurses made me feel as comfortable as possible and finally all the staff in Bibury ward made me feel human throughout my stay.

Everyone that dealt with me is a credit to the NHS.

Thank you

M Albert

I believe the head midwife needs re-training!

I gave birth at Cheltenham hospital 2.5 year ago. All the midwives were lovely apart from the head midwife.

I am now expecting our second baby and when i go in for my 20 week scan if i find out she still works there, i am going to have a home-birth or give birth in Jersey (where i am from).

The reason for this is because for my first birth she was so rude to me.

I arrive at the hospital at 2am on Wednedsay morning, my contractions were really painful. I was examined and I was only 2cm. I was given gas and air (which i loved!!). At 4pm in the afternoon I was checked again and I was still on 2cm. I was very disappointed because the pain seemed to be increasing but nothing was happening!

At 8.15pm the head mifwife came in, unplugged my gas and air mask from the wall and walk out the room with it! Not before telling me that my baby would not be born if I didn’t get up and move around. She did not examine me to see if my progress had changed at all!! She just switched the gas and air off.

I would like to point out that I had walked up and down the flights of stair as many times as I could but my contractions were just one on top of the other hence the reason i was lying in bed……in severe pain.

When she walked out the room, I thought I must have been dreaming .. or maybe the gas and air was making me see things!!

At 8.25 the main midwife who was looking after me was leaving for the night, so she came to introduce the new midwife. She examined me and I was 10cm dilated!!! My daughter was born about 5 mins later.

It has been almost 3 years now and I still can’t forget the head midwife taking my pain relief off me when I was so close to the end of labour.


Wonderful care and attention made this a good…

Nursing staff were so good humoured and friendly, it made one feel much better. Doctors were brilliant and communicated well. Even the drinks staff were very pleasant and helpful. My dreadful heart attacks and terrifying cardiac arrest were so much helped by the attitudes of all of these hospital people. Not least was the infinite patience I witnessed as nurses dealt with 2 patients with dementia who were abusive and difficult.. Unfortunately I can’t remember the names f those who were so good to me.

Jill Buckland