Outpatients Appointment

I have just visited the Fracture Clinic at Doncaster Royal Infirmary. On the whole this was a good experience. The department is very modern and clean and the toilet facilities are exceptional. The nursing staff were friendly and the consultant excellent. I feel, though, I could have been dealt with at reception in a more friendly manner.

The receptionist was very efficient but robotic. She didn’t smile once, in fact hardly looked at me. I have done this job myself at another hospital and remember receiving training on how to be friendly and empathetic with the patient. I would like to think this would come naturally to me anyway as I enjoyed working with people but I got the feeling today that this women had contempt for me rather than empathy. This is not the first time I have been disappointed by the way I have been dealt with by receptionists at DRI and I wonder if their training is given a low priority.

I know it’s the standard of medical care that really matters and on the whole DRI is, in my opinion, a good hospital but with a little improvement at front desk it could be an excellent hospital.

SallyG

Central Manchester Children’s A&E

After a visit to the out of hours GP service (go to doc) I was still concerned enough to visit the children’s A&E dept at Central Manchester. It was late, it was cold, it was busy – but we were seen promptly by the triage nurse who really reassured our daughter (4 y/o). It was a case of better safe than sorry as she was pretty poorly and we left with antibiotics and peace of mind. Having a children’s A&E department is really important as a Saturday night at your typical A&E cab be pretty grim. Thanks for good all round care and service.

daddypop

Rude and Unprofessional

My boyfriend was at University when he started to feel very unwell. He had really strong pain in his stomach and was vomiting all the time. Someone called an ambulance and he was taken to this hospital. He was lying on the floor in A&E with plastic bag. He was in pain and was vomiting. He asked 2 doctors for help but there was no reaction.

After one hour a nurse took him and put him on a bed. She asked a lot of questions about alcohol and drugs and left. He doesnt take any drugs and he doesnt drink alcohol. After another hour doctor came and asked the same questions. My boyfirend was still in terrible pain and was vomiting all the time…. After another 40minutes they did blood tests and gave him paracetamol.

After next hour they said that blood tests are fine, they gave him co-codamol and sent him home. He said that he cant walk on his own and that he lives on the other side of London and that his parents will be there in another 40minutes. And what nurse did? She said that he has to leave now and that he can take a cab…

Is that a joke?

We took him from the station. He werent able to walk and talk and was vomiting.

It happened on Wednesday. On thursday he had jus a slice of bread for dinner and on friday morning I took him back to hospital. Now he is in Northwick Park Hospital and its another joke…

Alexa

My personal matters were discussed by some staff members

Whilst admitted to Brockham ward in late March, I was made to feel intimidated by certain staff members who I felt were chatting/gossiping about my private/personal matters with other staff members. I believe the 2 staff members in question were warned many times by a concerned staff nurse who was looking after my best interests and was most certainly adhering to hospital policy. I cannot name the 2 staff members who I overheard gossiping about me throughout my stay. I am an alcoholic in recovery and my children are subject to CP plan so I feel vunerable and am already on anti anxiety meds as prescribed by my GP. I would rather not bother going into hospital and suffer the pain I was trying to get rid of than be publicly humiliated like this

habiba

My husband’s TIA and my TIA

In July last year my husband suffered a TIA. We went to Southend Hospital A&E and after examination by the Stroke Registrar, he was admitted to the Stroke Unit and monitored overnight. He then took part in a pilot to try out some drugs. He was also monitored further to see what had caused his stroke. It was later discovered that he had a heart murmur. All this time, he was looked after with the greatest of care and continues to do so during his visits to the Warfarin Clinic.

Ten days after my husband had the TIA, I experienced tingling in my left arm. At first I thought I had been lying on it, but when it happened again, we rang for the ambulance. I was taken to A & E. Nothing was found, but they referred me to the Stroke Clinic and I was given an appointment for the following week. I thought I had over-reacted, but they said not to worry. I had a Doppler scan and the consultant said I would not be going home. He showed me the X-Ray of my carotid artery and explained that I was in danger of having a full-blown stroke.

To cut a long story short, I was admitted to hospital, everyone was so kind and took time to explain what they wanted to do and what the operation would entail and what could happen. This happened several times and several people spoke to me about it. The surgical team visited me and explained everything that would happen.

I did have to spend a long time in hospital because the specialist anaesthetists were not available, but during all that time I was really well looked after and was never made to feel a nuisance and I never felt ignored and put in a corner. Every time someone came into the ward they spoke to me, even when they had come to see someone else.

I have to say that everyone on this ward treated me with the utmost care and respect and I think this Unit achieves the standard that any ward or unit would be pleased to attain.

Since then I have had treatment in the Endoscopy Unit and have also found them to be kind and caring.

Both my husband and I think we are lucky to live close to Southend Hospital and we are very grateful to have received such wonderful care.

Daffodil21

Outpatient appointments need to suit the patient

I have never had a great experience with my appointments. I work full-time and I need to fit my appointments in to my work commitments.

When you leave the clinic they won’t let you book, so you have no way of planning the next appointment. Then they eventually send you a letter asking you to ring to book one. If you fail to ring in time they send you a vaguely threatening one to say you will be discharged (what if you are on holiday or similar?).

I rang as requested to book an appointment. I had my work diary and the lady on the phone was really helpful – we worked out when I could fit it in and when there was a free slot – amazing. This was booked on 10th April for 24th May.

I am thinking we are doing really well, only then to receive a letter dated 11th April to bring my appointment forward to 17th May, a date that I can’t make. There is no choice – I am just moved.

I thought we were making progress by at least being able to chose a date, only to find we have gone backwards again and I am just issued with a changed date.

By the way – an explanation for why its been changed would be welcome too!

AnneC

Recovery from complications after angioplasty

My earlier story should have had an additional episode: a happy outcome.

The doctors and nurses were fantastic! Emergency action, expertly delivered, solved the problem. I left Coronary Care Unit the day after the “incident”, very much on the road to full recovery. I honestly believe the thoroughness of the medical staff saved my life. I felt totally reassured-and safe-in their professional care. How can I ever thank you enough!

John Lennon

Poor nursing.

My father in law was admitted to Sunderland Royal Hospital ward E53. I found the medical staff to be very good. Good at communicating and caring.

Some of the nursing staff on the other hand were unprofessional and very uncaring.

My father in law was put onto the Liverpool care pathway and it was explained by the doctor who was very good.

After this discussion we were asked if there was anything we wanted so I requested a side room as his breathing was noisy and thought it would be more pleasant for us and him and the other patients. This was on the Saturday and we were told by a male staff nurse that the bed manager said there wouldn’t be one available until Monday which as he was only to survive until Monday seemed a bit late. I suggested another ward or moving out a fitter patient but said that was not feasible. A room did come available on the Sunday however. I did wonder if he would ever have got a room if I hadn’t pestered.

He was having sedation as he was rather agitated at times so I asked the nurse at the nurses station if he could have some and be turned at the same time. 40 minutes later it hadn’t arrived so my husband went to ask again and the nurse said she hadn’t been to get it due to being too busy. It arrived in the next 5 mins. I feel it is too long to wait, thankfully it wasn’t analgesia. We asked for him to be turned as it had been 6 hours she said she would be back. 10 mins later she did not appear so we did it ourselves. When she did appear, I wasn’t very happy and asked her how often she thought he should be moved and she said 4 hourly even though 6 hours had lapsed. He certainly wasn’t given 4 hourly turns for pressure care.

Ways in which they could improve care: – when the doctor takes the family into a room and discusses the Liverpool Pathway, a nurse should also be present so that she can tell you what the nursing care pathway will be. What we were promised from the doctor about the nursing care was certainly not the case. Once he was deemed as terminal, we never saw nurses for dust.

When in a side room with a dying, patient relatives need support as well. A nurses head put round the door every hour or so to see if the patient is ok wouldn’t kill them surely and would show caring and compassion for others which apparently is sadly missing in the trained nurses.

The sister appeared on the Monday on the ward. Her desk was opposite the room we were in. She never once came to introduce herself or look in on my father in law which I thought was very unprofessional and uncaring. The other nurses didn’t either. We had to go and find them if we wanted anything and then wait. I felt as though we had been put in a room and left to our own devices with no care for the dying in place.

My husband was concerned about leaving at night because nobody was coming in through the day for about 6 hours and that was when we were there. What hope did he have of getting any attention at night? The most friendly and attentive staff were the support workers and the domestic staff who did dare to venture into the room to ask if we wanted cups of tea. Thank you.

All in all a very frustrating and disappointing hospital stay. Highly disappointed in the qualified staff and feel they put nursing into disrepute. My father in law did die and needless to say we didn’t get there in time. They said there was someone with him but am loathe to believe them as to how little attention they gave him through the day.

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